An integrated communications system for small and medium-sized businesses (SMBs), the Alcatel-Lucent OmniPCX Office* provides a personal communications manager (PIMphony), an advanced call center solution (Alcatel-Lucent OmniTouch Call Center Office) secure high-speed Internet access, advanced TDM and IP telephony and LAN switching. Alcatel-Lucent’s solution consists of a pre-configured server that provides every employee with voice, Internet, email and data capabilities.
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Key Benefits
• Specifically designed for small and medium enterprises that do not have specialized IT skills
• Optimizes IT investments through its all-in-one concept and its modular, scalable architecture
• Reduces costs by eliminating unrelated multi-vendor components; reduces installation, integration, maintenance and training costs
• Easy to use, with user-friendly interfaces for telephony, Internet access, email and unified messaging; single management interface for all components
• Modular, expandable design lets you evolve from traditional telephony to IP telephony
• Future-proof solution that is based on Linux and supports industry standards

Associated Applications
• Alcatel-Lucent PIMphony
PIMphony is a personal communications manager that links desktop computers and telephones to provide a powerful, user-friendly phone assistant that manages everyday phone tasks. It offers a complete set of phone services, including call logging, voice mail and set monitoring. Services are continuously available on the PC, regardless of any other applications running. Company contact databases are fully integrated with PIMphony to provide optimal service. PIMphony improves customer interaction and services, increases personal and team productivity and optimizes your Alcatel-Lucent OmniPCX Office investment by adding a new dimension to phone services.
Alcatel-Lucent PIMphony Attendant for better centralized call management. Its ergonomic interface allows efficient call management and customer greeting with quick dialling facilities and mono or multi site high-end supervision

• Alcatel-Lucent OmniTouch Call Center Office
Designed for small enterprises, the Alcatel-Lucent OmniTouch Call Center Office is a simple, all-in-one solution that is designed to enhance customer relationship management and to grow with the company's needs. The solution includes automatic call distribution (ACD), monitoring and statistics, and an agent assistant.

• Alcatel-Lucent OmniVista
The Alcatel-Lucent OmniPCX Office is managed by the Alcatel-Lucent OmniVista 4760, an innovative, modular platform that provides a suite of network management applications. This powerful Java-based tool, accessed through a Web browser, provides centralized management for the Alcatel-Lucent OmniPCX Office.

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