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General FAQ's about BlackBerry® solutions
What is the difference between BlackBerry® Enterprise Solution and BlackBerry® Internet Solution?
The BlackBerry® Internet Solution is targeted to individual users. You can access up to 10 POP3 and IMAP mailboxes using push technology (that is, you do not need to make a request each time you want to update your e-mail box, as happens with pull technology), instant messaging, and other applications. BlackBerry® Enterprise Service is targeted to corporate (business) customers. It enables access to the company’s corporate infrastructure, including access to the e-mail server, Intranet and corporate applications. In addition, BlackBerry® Enterprise Service users have access to the BlackBerry® Internet Solution services as well.
What do I need to get the BlackBerry® Service?
You need:
● A BlackBerry® device; and
● A BlackBerry® Internet Solution or BlackBerry® Enterprise Solution registration with GO mobile.
BlackBerry® Internet Service can be both pre-paid and post-paid. With pre-paid BlackBerry® Internet Service you can purchase your preferred bundle either by SMS or through the BlackBerry® pre-paid registration section in the My GO portal. For post-paid subscribers, the chosen BlackBerry® Internet Service will be provided as an add-on access fee to your Pay Monthly plan
How much does it cost to use the service?
Click here for more details on the BlackBerry® Service rates from GO.
Can I use my BlackBerry® service abroad?
If you subscribed to the BlackBerry® service, you will be able to use your current data package abroad in the countries specified in your chosen tariff plan. If you do not have the roaming service included in your package, you may still use your BlackBerry® smartphone abroad using the standard data connection. Different charges apply, depending on the country and operator selected.
Click here for further details on the data roaming rates.
What is included in the Access Fee?
The BlackBerry® Access Fee gives you access to either the BES or BIS service and the applicable data bundle/s. The data bundle will be used when using the BlackBerry® Browser, e-mail services and other Internet applications.
Why can I not use video streaming?
BlackBerry® smartphone does not support video streaming.
Can I access the GO Live! page through my BlackBerry® Browser?
Yes, you can access GO Live! if you have the WAP service enabled. WAP browsing is not included in the plan and is charged at the standard WAP rates as per your tariff plan.
What wireless (Internet) technology can be supported by BlackBerry® smartphones?
This depends on the device. However, all available BlackBerry® devices support GPRS or EDGE technologies.
Do you need a new SIM Card?
No, you do not need a new SIM Card.
If you are a Pay As You GO customer, your SIM card needs to be set up for the BlackBerry® service. This is done either by purchasing your preferred bundle via SMS or by registering online through the registration section for prepaid BlackBerry® in the My GO portal to purchase your desired bundle. If you have a Pay Monthly plan with GO, your SIM card needs to be set up for the BlackBerry® service upon signing of the agreement. The access fee will be added to your monthly bill.
Can I enable SMS Delivery Reports on my BlackBerry® device?
Yes, delivery reports can be activated as follows:
● Click on the Options icon
● Select “SMS”
● Change Delivery Report settings to “ON”
Can I separate my e-mails from SMS messages in my Inbox?
Yes, you can keep your e-mails and SMSs in separate Inboxes to be accessed using separate icons:
● Click on your Messages icon
● Press the Menu button
● Select “Options”
● Select “General Options”
● Change the “SMS and Email Inboxes” settings to “Separate”
When I delete e-mails from my BlackBerry® device, they are still showing on my computer. What should I do?
This relates to a setting on your computer e-mail account, which can be changed as follows:
● Click on your Messages icon
● Press the Menu button
● Select “Options”
● Select “Email Reconciliation”