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13/09/2012 GO outlines gesture of goodwill in the wake of mobile service outage
13 September 2012: GO informs customers that the company will be making a gesture of goodwill to all mobile customers following the service outage of the 6th September 2012 on its mobile network. As a result, all GO Pay As You GO and Pay Monthly customers will be given 100 SMS free of charge.
For GO Pay As You GO customers, the free SMS will be valid towards GO mobile numbers and can be used over the weekend 29-30 September 2012. GO Pay Monthly customers on Unlimited tariff plans will, through this gesture, enjoy 100 SMS to any local network for free, while the free SMS to subscribers on any other Pay Monthly tariff plan will be valid towards GO mobile numbers only. All Pay Monthly customers will be able to benefit from their free SMS throughout the whole month of October 2012.
GO’s mobile network was affected last week by a disruption that was promptly cleared and service restored by early afternoon of the same day. In the wake of the service disruption, GO expressed its sincere apologies to customers for the inconvenience caused.
Speaking about the gesture of goodwill, Markus Golder, Chief Commercial Officer at GO said: “We want to take this opportunity to make it up to those impacted by the outage for the inconvenience and frustration they experienced over the disruption period. This further emphasises GO’s commitment to its customers.”
“We truly appreciate our customers’ support through such a difficult period last week. Our gesture of goodwill is aimed as a thank-you to all our customers affected by the mobile service outage,” he said.
