1. What is Direct Debit Mandate (DDM)?
  2. How are Rental Fees charged?
  3. Where can I find my mobile number?
  4. I have already paid a bill that is still showing as pending.
  5. Where can I find my Call Me/Usage Reward discount listed?
  6. How are taxes charged on my bill total?
  7. What should I do if I need another copy of my bill?
  8. How can I affect payment?
 

What is Direct Debit Mandate (DDM)?
 

The DDM is the form you fill and sign so that bill payments are done:

1. directly from your bank account
or
2. from your credit card
How are Rental Fees charged?
  Rental Fees are charged one month in advance. They vary according to the Monthly Rent you are subscribed to. There are particular cases in which the rental fees are charged in a different manner:
  1. Pro Rata – You subscribe to one of GO’s Pay Monthly contracts during the month, let's say on 10th October. You pay for your October rental fee pro rata, that is, in proportion to the number of days in October when you are subscribed to Pay Monthly. The rental fee which will show on the first bill will thus be:

    Rental Fee Period

    €

    October (pro rata)

    10th to 31st

    X

    November (in advance)

    1st to 30th

    Y

    Rental Fee to be paid

    X+Y

  2. Change from one contract to another - When changing from one contract to another, three different rental fees are involved. Using the same example as in point one above:

    Rental Fee Period

    €

    October (REFUND on old contract, which was paid in advance in the previous bill)

    11th to 31st

    -Z

    October (pro rata on new contract)

    10th to 31st

    X

    November (in advance on new contract)

    1st to 30th

    Y

    Rental Fee to be paid

    X+Y-Z

  3. Termination – When terminating the contract or changing to Pay As You GO, you will be refunded pro rata for the applicable portion of the rental fee that was paid in advance during the previous month.
Where can I find my mobile number?
 
The mobile number can be found on page 1 of the bill (i.e the invoice) in the Total Charges box. for an example.
IMPORTANT: The mobile number is only shown on page 1 if the bill relates to one mobile number only. If the bill features the charges for more than one number, the mobile numbers tied to the subscription can be found from page 3 onwards.

I have already paid a bill that is still showing as pending.
  This happens when payments are effected after the invoice charging period. for an example. The payment will be reflected in the next bill.
Where can I find my Call Me/Usage Reward discount listed?
  These will be listed on page 1 of the bill together with the rest of the Discounts/Adjustments.
How are taxes charged on my bill total?
  The taxes are worked on the Net total of the bill. These are found on page 1:
  1. Excise Tax: 3% of the Net is added to the Net total (this tax is charged on all telecommunication services)
  2. RESULT = the Net inclusive of Excise
  3. VAT: 18% of the Net inclusive of Excise is added to the Net inclusive of Excise amount
  4. RESULT = the Total Charges

for a visual example

What should I do if I need another copy of my bill?
 
The following is required in order to issue a reprint of a bill:
  1. If the bill is itemised, we require a signed request from the signatory of the contract. It can be sent by:

    - Email with a scanned image of the request
    - Fax
    - Snail mail (i.e. by post)
    - Delivery at one of GO’s retail outlets
  2. For a non-itemised bill, you simply need to contact us over the phone or in person at one of our retail outlets.
How can I affect payment?
 
  1. By cash - at one of GO’s retail outlets.
  2. By cheque - either at one of our retail outlets or by post following the information printed at the bottom of page 1 of the bill. for a visual example.
  3. By DDM or credit card - see question 1 above
  4. By ebilling – using GO’s internet portal, My GO.
  5. By Internet Banking (HSBC/BOV) - you need to quote your client account number as printed on page 1 of the bill.