Business Infinity Mobile One / Two / Three Terms and Conditions

These terms and conditions were last updated on 1st December 2018.

A. Your Agreement

  1. These terms and conditions form an integral part of Your Agreement for the provision of the Service with Us, together with the following terms (together with any other documents referred therein), where applicable:
    1. The Application Form
    2. The Special Offer Terms and Conditions
    3. The Bundled Plan Terms and Conditions
    4. The Tariff Plan Terms and Conditions and/or Schedule of Charges
    5. The End User License Agreement (EULA)
    6. The Product Terms and Conditions
    7. The General Terms and Conditions
  2. If any of these documents conflict with one another, the terms will apply in the order of precedence set out above.
  3. The Tariff applicable to Your Agreement is specified in the Application Form. We reserve the right to stop, suspend, amend or otherwise alter these Tariffs, the applicable charges and any benefits derived through it, as well as these terms and conditions, in accordance with applicable laws.

B. The Tariffs

  1. The Business Infinity One/Two/Three Tariff Plans (the ‘Tariffs’) are Pay Monthly mobile services provided by Us. You subscribe to these Tariffs by signing an Agreement with Us.
  2. These Tariffs are regulated by their terms and conditions. By subscribing to these Tariffs You are agreeing to all of the terms and conditions found in the Agreement. If You do not agree to any of these terms, You should not subscribe to these Tariffs.
  3. These Tariffs became effective as from 28th November 2018.
  4. These Tariffs consist of the following:
Business Infinity Mobile One Business Infinity Mobile Two Business Infinity Mobile Three
a. Price (inc. Set) €43 €70 €110
b. Price (Sim Only) €39 €60 €85
c. Pack Discount €4 €7 €10
d. Local & EY Roaming Voice Unlimited Unlimited Unlimited
e. Voice International Unlimited to EU Unlimited to EU + 60 mins Worldwide Unlimited to EU + 240 mins Worldwide
f. Local and EU Roaming SMS Unlimited Unlimited Unlimited
g. SMS International Nil Unlimited to EU + 60 SMS Worldwide Unlimited to EU + 240 SMS Worldwide
h. Data (local and EU) 7GB 15GB 35GB
i. Local and EU Roaming Data €5 Per 500MB €5 Per 500MB €5 Per 500MB
j. Local and EU Roaming Video €0.25 per minute €0.25 per minute €0.25 per minute
k. Printed Bill €2 €2 €2

C. Explanation of Charges

  1. Unless otherwise stated:
    1. All charges quoted in these Tariff Plans are inclusive of VAT and exclusive of Excise Tax.
    2. All charges applicable and reference to EU (Zone 1) in this document applies:
      1. To the list of countries in Zone 1 in Our roaming service information in our website
      2. Also to EEA countries.
  2. Monthly Fee:
    1. The monthly fee is payable in advance. For the first month, it will be charged on a pro-rata basis and included in the following month’s bill.
    2. You can join a Business Infinity (2P / 3P) pack when You are subscribed to these Tariffs. If You join Business Infinity (2P / 3P) pack, You will be entitled to the monthly discount stated in clause B.4.b against Your standard monthly fee.
  3. Monthly Bundles:
    1. For the first month, all bundles will be allocated on a pro-rata basis.
    2. At the start of the month, all monthly bundles are reset and any remaining balance in the previous month’s bundles is lost.
    3. You may query the remaining balance of the bundles included in your Tariff as applicable, by sending a blank SMS to 16415 free of charge. You will receive the information through an SMS.
    4. The maximum duration of any call is one hundred twenty (120) minutes. Calls will be automatically disconnected when the limit is reached.
    5. If You keep on using Your mobile data beyond the bundle specified in clause B.4.h, any local and EU Zone 1 roaming usage will be charged on a per 500MB basis as per Clause B.4.i up to 20GB of total pay per use data usage. Thereafter a pay per use rate of 10c/MB will be charged.
    6. Any activity made towards premium-rated or other special numbers is specifically excluded from the bundles and consequently will not be deducted from the bundles specified in clause B.4. These will be charged separately and will be included in Your bill.
      1. Roaming: Since We rely on Our roaming partners to provide Us with roaming information, there may be some delay in receiving information related to the usage You made while roaming.
      2. The standard roaming rates apply for roaming outside the EU (Zone 1). The rates are specified in Our website.
    7. Unless otherwise stated, all International Activity and Roaming, especially Maritime and Inflight Roaming, is charged at the international rates and roaming rates found on Our website. These will be charged separately and will be included in Your bill. Any roaming data usage in EU Zone 1 over and above any bundle included in these Tariff Plans as specified in B.4 above, has an automatic €50 cap. Upon connecting to a roaming data service and upon reaching €40 of roaming data usage, You will be notified via SMS that your mobile data will be stopped upon reaching €50. You will also be informed that you can Opt-out of this capping by sending OPTOUT to 50700295. This will set all your future roaming data usage as unlimited and without capping and you will be charged:
      1. the standard data pay per use rate in B.4.h above until another €50 worth of usage
      2. thereafter, a charge of 10c/MB will apply. To make sure that future roaming data usage would be capped again at €50 you should send OPTIN to 50700295 at Your discretion.
    8. Any roaming data pay-per-use usage in any other country worldwide other than Zone 1, has an automatic €50 cap. Upon connecting to a roaming data service and upon reaching €40 of roaming data usage, You will be notified via SMS that your mobile data will be stopped upon reaching €50. You will also be informed that you can Opt-out of this capping by sending OPTOUT to 50700295. This will set all your future roaming data usage as unlimited and without capping. To make sure that future roaming data usage would be capped again at €50 you should send OPTIN to 50700295 at Your discretion.
  4. Other Charges:
    1. These Tariffs are by default e-billing tariffs. This means that You will receive Your bill through electronic means by using Our e-billing functionality available through Our Website.
    2. You agree to register for this functionality and to supply Us with a valid e-mail address where We may notify You when Your bill is available as well as send You other relevant information.

D. Minimum Term

  1. These Tariffs have a minimum term of three (3) months.
  2. If You terminate the Agreement during the minimum term, or if the Agreement is terminated by Us for any reason attributable to You (including non or late payment of amounts due), You will be billed an early termination fee in the form of the three (3) months’ rental charges or pro-rata part thereof. This applies also if You downgrade Your Service before the minimum term expires.
  3. You may be entitled to benefit from an Agreement Benefit if You bind Yourself to remain subscribed to these Tariffs for a two (2) year period. The Agreement Benefit may take the form of a discounted/free device from the selection made available by Us for this purpose at the time of Your signing the Agreement or else a monthly discount on Your bill for the duration of the Agreement Benefit time period.
  4. If You terminate the Agreement during the term of the Agreement Benefit, You will be charged the penalty fees as specified in the Agreement Benefit and this Agreement.

E. Agreement Benefit

  1. You have the option to benefit from an Agreement Benefit with Your Agreement when You subscribe to these tariffs, subject that You bind yourself to the Service stated in Your Agreement with Us for a period of two (2) consecutive years (the Agreement Benefit Term).
  2. There are two types of Agreement Benefits. You may choose only one (1) from the following options:
    1. Sim Only discount
      The Agreement Benefit may take the form of a monthly discount on Your standard monthly fee, referred to as SIM only discount, for the duration of the Agreement Benefit Term, as follows:

      Tariff Plan Monthly Discount on standard monthly fee
      1. Business Infinity Mobile One (SIM only) €4.00
      2. Business Infinity Mobile Two (SIM only) €9.99
      3. Business Infinity Mobile Three (SIM only) €25.00
      1. The SIM Only discounts in E.2.a above are inclusive of VAT and Excise Tax.
      2. If You choose to terminate or disconnect the Pay Monthly service or if the Agreement is terminated by Us for any reason attributable to You (including non or late payment of amounts due) prior to the lapse of the Agreement Benefit Term You are bound to pay GO 100% of the monthly discount assigned under this scheme for the number of months into the Term before termination/disconnection together with the termination fee. A fee related to the minimum term policy on the Business Infinity Mobile plans may also apply as specified in D.2 above.
      3. If You choose to terminate Your Agreement Benefit in the months of the Agreement Benefit Term indicated below You will be required to pay the remaining unpaid monthly fees applicable to Your respective tariff plan as a termination fee, as follows:
        Termination Month Business Infinity Mobile One Business Infinity Mobile Two Business Infinity Mobile Three
        20th month Refer to E.2.a.ii Refer to E.2.a.ii 4 monthly fees
        21st month 3 monthly fees 3 monthly fees 3 monthly fees
        22nd month 2 monthly fees 2 monthly fees 2 monthly fees
        23rd month 1 monthly fee 1 monthly fee 1 monthly fee
    2. Device Discount
      1. The Agreement Benefit may take the form of a discount on phone against the purchase of a mobile device from one of GO’s retail outlets or authorised dealers.
      2. The amount to be granted as discount on phone is as specified in the phones section on Our website.
      3. You are liable to reimburse GO the fees as outlined in the Agreement, or a pro-rata thereof according to law, if You terminate Your subscription, or if the Agreement is terminated by Us for any reason attributable to You (including non or late payment of amounts due) prior to the lapse of two (2) years from the date of signing the Agreement.
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