BusinessFLEX

These terms and conditions were last updated on 1st June 2017.

A.        Your Agreement

1.         These terms and conditions form an integral part of Your Agreement for the provision of the Service with Us, together with the following terms (together with any other documents referred therein), where applicable:

a.         The Application Form

b.        The Special Offer Terms and Conditions

c.         The Bundled Plan Terms and Conditions

d.        The Tariff Plan Terms and Conditions and/or Schedule of Charges

e.         The End User License Agreement (EULA)

f.          The Product Terms and Conditions

g.        The General Terms and Conditions

2.         If any of these documents conflict with one another, the terms will apply in the order of precedence set out above.

3.         We reserve the right to stop, suspend, amend or otherwise alter this Tariff, the applicable charges and any benefits derived through it, as well as these terms and conditions, in accordance with applicable laws.

B.       The Tariff

1.         The Business Flex Tariff Plan (the ‘Tariff’) is a Pay Monthly mobile service provided by Us. You subscribe to this Tariff by signing an Agreement with Us.

2.         This Tariff is regulated by its terms and conditions. By subscribing to this Tariff You are agreeing to all of the terms and conditions found in the Agreement. If You do not agree to any of these terms, You should not subscribe to this Tariff.

3.         This Tariff became effective as from 1st June 2015.

4.         The Tariff consists of the following:

 

Monthly Fee

Charge

Applicability

a.

Standard

€20

Monthly

 

 

 

Monthly Bundles

Bundles Size

Charging Unit

b.

Calls to any GO mobile number

Unlimited Minutes

n/a

c.

Local and EU mobile internet

300MB

Per 1KB

d.

Mobile Credit

€10

n/a

e.

Calls to Closed User Group

Unlimited Minutes

n/a

 

 

 

Charges Outside the Bundle

Charge

Charging Unit

f.

Calls to all localfixed and other mobile numbers

€0.25

Per Minute

g.

SMS to local mobile numbers

€0.05

Per SMS

h.

Local mobile internet after bundle (c) is exhausted

€0.10 per MB

Per 1MB

 

Video Calls to local numbers

€0.51

Per Minute

 

EU roaming charges outside bundle

Charge

Charging Unit

j.

Calls to Malta or the EU

€0.25

Per Minute

k.

SMS to Malta and the EU

€0.05

Per SMS

l.

Mobile internet after bundle (c) is exhausted

€0.10 per MB

Per 1MB

m.

Video Calls to local numbers

€0.51

Per Minute

 

 

 

Other Charges

Charge

Applicability

n.

Printed bill

€2

Monthly

 

 

 

 

 

 

 

 

o.

Termination Fee

€20

One-time

p.

Migration to Pay As You GO

€11.65

One-time

 

C.       Explanation of Charges

1.         Unless otherwise stated, all charges quoted in this Tariff Plan are inclusive of VAT and exclusive of Excise Tax.

2.         Monthly Fee:

a.         The monthly fee is paid in advance. For the first month, it will be charged on a pro-rata basis and included in the following month’s bill.

3.         Monthly Bundles:

a.         For the first month, the bundles specified in clauses B.4.c and B.4.d will be allocated on a pro-rata basis.

b.        At the start of the month, the bundle specified in clause B.4.c is reset and any remaining balance in the previous month’s bundles is lost.

c.         You may query the remaining balance in Your data bundle as applicable, by sending a blank SMS to 16415 free of charge. You will receive the information through an SMS.

d.        The monthly credit specified in clause B.4.d is a pre-paid balance. You may top it up or query the remaining balance using the normal Pay As You GO methods.

e.         Any remaining credit from the monthly credit specified in clause B.4.d will not be lost at the end of the month. The new month’s credit will be added to the remaining balance, which will include any other top-ups You may have done.

f.          The maximum credit that You may have in Your pre-paid account is €280.00. If You have reached or exceeded this credit limit, We reserve the right to prevent further top-ups to Your account until such time as the balance is reduced to below this amount.

g.        The maximum duration of any call is sixty (60) minutes. Calls will be automatically disconnected when this limit is reached.

h.         Any activity made towards premium-rated or other special numbers will be deducted from Your pre-paid balance.

i.          All International Activity and Roaming is charged at the Pay As You GO international rates and roaming rates found on Our website unless otherwise stipulated above. The cost of these activities will be deducted from Your pre-paid credit.

j.          Any roaming data usage in EU Zone 1 over and above any bundle included in these Tariff Plans as specified in B.4 above, has an automatic €50 cap. Upon connecting to a roaming data service and upon reaching €40 of roaming data usage, You will be notified via SMS that your mobile data will be stopped upon reaching €50. You will also be informed that you can Opt-out of this capping by sending OPTOUT to 50700295. This will set all your future roaming data usage as unlimited and without capping and you will be charged the standard data pay per us rate in B.4.l above. To make sure that future roaming data usage would be capped again at €50 you should send OPTIN to 50700295 at Your discretion.

k.         Any roaming data pay-per-use usage in any other country worldwide other than Zone 1, has an automatic €50 cap. Upon connecting to a roaming data service and upon reaching €40 of roaming data usage, You will be notified via SMS that your mobile data will be stopped upon reaching €50. You will also be informed that you can Opt-out of this capping by sending OPTOUT to 50700295. This will set all your future roaming data usage as unlimited and without capping. To make sure that future roaming data usage would be capped again at €50 you should send OPTIN to 50700295 at Your discretion.

4.         Other Charges:

a.         This Tariff is by default an e-billing tariff. This means that You will receive Your bill through electronic means. You agree to supply us with a valid e-mail address where We may notify You when Your bill is available as well as send You other relevant information.

5.         Other Tariff Information:

a.         Itemisation is not available with this Tariff Plan.

b.        Any information about this Tariff Plan shall only be provided to the signatory of the Agreement.

D.       Minimum Term

1.         This Tariff has a minimum term of three (3) months.

2.         If You terminate the Agreement during the minimum term, You will be billed an early termination fee in the form of the three (3) months’ rental charges or pro-rata part thereof. This applies also if You downgrade Your Service before this minimum term expires.

3.         You may choose to benefit from an Agreement Benefit if You bind Yourself to remain subscribed to this Tariff for a one (1) or two (2) year period. The Agreement Benefit is in the form of a discounted/free device from the selection made available for this purpose by Us at the time of Your signing the Agreement.

4.         If You terminate the Agreement during the term of the Agreement Benefit, You will charged the penalty fees as specified in the Agreement Benefit and this Agreement.

E.        Other Important Terms and Conditions

1.         We reserve the right to accept subscriptions to this Tariff Plan only if the payment method selected is by Direct Debit.

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