It seems your browser is outdated. For the best experience on our site please upgrade your browser here

Switch to GO – Special Online Terms and Conditions

Switch to GO

These terms and conditions were last updated on 12th December 2019.


Your Agreement


  1. These terms and conditions are for an Offer and should be read in conjunction with the General terms and conditions, the Product terms and conditions, the Pay As You GO terms and conditions and any other relevant terms and conditions.  In the event of any conflict between these terms and conditions, the following terms and conditions shall prevail.  These terms and conditions form an integral part of Your Agreement for the provision of the Service with Us.


  1. The Offer applicable to Your Agreement is specified in the Application Form or through other means by which you have applied for the Service.  We reserve the right to stop, suspend, amend or otherwise alter this Offer, the applicable charges and benefits derived through it, as well as these terms and conditions, in accordance with applicable laws.


  1. The Offer


  1. The ‘Switch to GO’ is an offer (the ‘Offer’) available only to online port-in Pay As You GO (‘PAYG’) mobile customers.


  1. This Offer is provided by GO p.l.c.  (“Us.”)


  1. The benefits related to this Offer are subject to the following Terms and Conditions.  By accepting this Offer, You are agreeing to any of these Terms and Conditions.


  1. The Offer is applicable from the 27th February 2019 to 31st March 2019.


  1. This Offer is exclusively available online from the GO Eshop on GO’s website.


  1. To enjoy the Offer benefits, You must switch Your mobile service currently subscribed with other mobile operators to one of GO’s PAYG mobile tariff plans during the Offer period as per Clause 4 above.


  1. If You satisfy all the Offer’s criteria, You will automatically benefit from the following:
    1. free allocation of the PAYG Smart Two mobile tariff plan, including:
      1.  2GB of mobile data or 4 GB for Home Pack Community customers
      2. 100 minutes and 100 SMS to all local and Zone 1 numbers.  These minutes and SMSs are also applicable whilst roaming in the Zone 1 countries;


  1. an additional free €10 credit on top of the credit carried over from the previous operator;


  1.  a one-time 10GB mobile data bundle activated through the GO App. This data bundle is valid for 7 days from the time of activation and is available both locally and whilst roaming in the Zone 1 countries.


  1. You will enjoy the benefits mentioned in clause 7 only one-time upon successful online port-in.


  1. The benefits mentioned in clause 7.a.i and clause 7.a.ii  are valid for 28 days from the date of successful port-in.


  1. You may query the remaining balances of the benefits included in the Offer by sending a blank SMS to 16415. This enquiry service is free of charge.


  1. Once the benefits listed in clause 7.a are consumed or expired (28 day time-window), You will be charged the applicable PAYG PPU rates for both local usage and whilst roaming in Zone 1 countries, if You do not subscribe to one of GO’s  PAYG mobile tariff plans or any other tariff.   Any remaining balances of minutes, SMS and mobile data units will be automatically forfeited after the expiry period.


  1. PAYG Student Plan, Smart Plus and Pay Monthly mobile tariff plans are not compatible with this Offer. Should You decide to migrate to any one of these mobile tariff plans You will stop enjoying the benefits of this Offer and any remaining balances of minutes, SMS and mobile data units will be automatically forfeited.


  1. The benefits included in the Offer are decremented as follows:
    1. minutes will be decremented on a per minute basis;
    2. SMS will be decremented per SMS;
    3. mobile data will be decremented in chunks of 1KB.


  1. The following activities are excluded from the Offer benefits:
    1. Video calls
    2. Calls towards GO mobile directory service on 79222118
    3. Calls towards GO mobile voice mail deposit on 79222124
    4. Calls or SMS made towards International numbers outside Zone 1 Countries.
    5. Calls and/or SMS towards Premium rated numbers and other Special numbers.

You must have sufficient credit to make such activities and these will be charged separately at the applicable rates.

  1. This Offer is not available in conjunction with any other offer that GO may launch from time to time.
Was this page helpful?