The following services are discontinued. Customers might still be subscribed but the services are no longer available for new activations.

• Internal extensions

Costumers subscribed to this service are entitled to free fault rectifications in their telephone extension.

• Frequent Caller scheme

The registered telephone number can be local fixed line phone numbers, local mobile numbers, international fixed line phone numbers or a combination of all these.

The registered telephone number can be local fixed line phone numbers, local mobile numbers, international fixed line phone numbers or a combination of all these.

The registered telephone number can be local mobile numbers or any international phone number, whether the international call terminates on a fixed or mobile line, or a combination of all these.

-Rent

* The maximum discount refers to the maximum amount of discount that you can avail of in one telephone bill. Any unused discount amount is not transferable from one bill to another.

• 12KHz Metering

System which allows monitoring of traffic consumption over a fixed line at customer’s end.

• Tring

The facility whereby incoming calls on an Exchange Line receiving no reply after a determined number of seconds are transferred to a combination of a maximum of three (3) Exchange Lines numbers and/or mobile numbers and/or iphone numbers.

Charges:

• Hotline (Star Service)

Monthly charge: 0.46 (VAT included)

• Carelink

An automatic telephone alarm system which works through a special telephone set with a sensitive microphone and loudspeaker and a variety of wireless or wired alarm mechanisms connected to it, enabling direct access to a specialised control centre on a24-hour basis whenever an alarm is triggered either automatically or manually.

1.

Notes (referring from/to table on prevous page and the one above):

*Quoted rate for connection fee does not include any wiring required for specific

Value Added Services. Wiring is charged at €21.99(incl. VAT) per point.

**Deposit is refundable on termination of service and when and if equipment is returned in good condition.

***These are extra services requested by you in addition to those included in the package chosen and the related extra monthly rental fee is applied accordingly in addition to the package monthly rental fee.

+ This Monitoring Only Fee is charged in cases where either the Carelink equipment has been purchased by the customer and/or Carelink is requested to monitor an existing third-party security system with auto-dialler.

++ This Monitoring Only Fee is charged in cases where either the Carelink equipment has been purchased by the customer and/or Carelink is requested to monitor an existing third-party security system with auto-dialler. Customers opting for this option of Monitoring Only will be charged an Alarm

Handling Fee of €1.16 (incl. VAT) whenever an alarm is reported to the Monitoring Centre by the security system. A test call of €1.16 incl. VAT will be charged on installation of this service.

In case of Carelink packages other than the Flexi-Package and in case of the Monitoring Only Option 1, a normal local call charge applies whenever an alarm is reported by the system to the Monitoring Centre, according to the time, day and duration of the call.

2. The Lifeline 400 set is available for sale at the price of € 267.88 (incl. VAT). This price does not include any Extra Value Added Services and/or Monitoring Charges.

3.

* Quoted rate for connection fee does not include any wiring required for< specific Carelink Value Added Services. Wiring is charged at € 21.99 (incl. VAT) per point.

** The Star Services which can be chosen within these bundles are the ones incurring a rental Charge. The Carelink Value Added Services which can be chosen within these bundles are the ones having a Charge of € 2.33 monthly rent. The alarm equipment leased through these bundles becomes the ownership of the Subscriber after a period of 4 years, provided the Subscriber has honoured all his obligations under the terms and conditions of the Carelink Service.

*** Customers opting for this bundle can either lease the Lifeline 400 Unit at € 5.50 per month extra, apart from the Charge of the bundle or purchase it at € 5.50 per month extra, apart from the Charge of the bundle or purchase it at an 8% discount on the normal selling price.

+ the Monitoring Service in This bundle carries an extra Alarm Handling Fee of € 1.17 (incl. VAT) whenever an Alarm is reported to the Monitoring Centre by the security system. A test call of €1.16 incl. VAT will be charged on installation of this service.

4. These different Carelink Value Added Services can be chosen as part of the Carelink package chosen and/or additional to it, or even additional to the Telecare service, as per Charges quoted in the table in (1) and/or as per bundle Charges and conditions in (3):

(a) Personal Alarm Trigger (Remote Pendant)

(b) Radio Pull Cord

(c) Bed Occupancy Sensor

(d) Fall Detector

(e) Pressure Mat

(f) Flood Detector

(g) Smoke Detector

(h) Smoke Detector

Carbon

Monoxide

(i) Detector

(j) Gas Detector

Movement/Intruder

(k) Detector

(l) Bogus Caller Button

(m) Visual Call Beacon

(n) Sounder Beacon

• Weblink

Service offered by GO linking electronically the telephone number or numbers indicated by asubscriber in GO’s On-Line Phone Directory to the subscriber’s web site or web page.

• Talk 200

Terms & Conditions

1. Talk 200 is a tariff plan available for existing and new GO PSTN, postpaid, residential customers on an opt-in basis.

2. The tariff plan is applicable per line, not per account. This means that customers are to indicate each of the telephone numbers for which they wish to apply for Talk 200 tariff plan.

3. Monthly subscription for Talk 200 tariff plan is €9.20 (incl. VAT) and includes: • 200 free minutes a month for calls originating from the GO network and terminating on the GO network.

4. The free minutes are available during all time-bands.

5. Part calls will be rounded to a full minute.

6. The free minutes will be the first 200 on-net minutes made during each month. Thereafter call charges of €0.03,5 per minute apply.

7. Free minutes are not carried forward to the following month.

8. Local calls outside the bundle of free minutes originating from Talk 200 fixed lines and terminating on other fixed local networks will be charged at €0.03,5 per minute. Charging will be on a per minute basis.

9. Local calls originating from Talk 200 fixed lines and terminating on mobile lines will be charge at €0.23,3 per minute. Charging will be on a per 15 second basis.

10. International Calls will be charged according to charges for direct dialling in or TEN21, whichever service is used for international calls, as published in the GO Price List at GO website . In the case of international calls made through direct dialling, the charge for the local leg will be of €0.03,5 per minute.

11. The Talk 200 tariff plan is not applicable for calls terminating on 2188 or 2186 prefixed telephone numbers. Standard tariffs apply for such calls.

12. Calls on star services are charged at €0.03,5 per minute. Free calls are not eligible on star services.

13. Customers who opt in for Talk 200 tariff plan during the month will be charged the subscription fee and given the free minutes, on a pro-rata basis.

14. Customers who opt out of the Talk 200 tariff plan during the month will be refunded the subscription fee, on a pro-rata basis, and will benefit from the free minutes consumed until the point of opt out.

15. Talk 200 tariff plan is not applicable for Easyline and / or ISDN customers. 16. All rates include VAT.

• Free nights and weekends

Terms & Conditions:

1. Free Nights and Weekends is a tariff plan available for existing and new GO PSTN, postpaid, residential customers on an opt-in basis.

2. The tariff plan is applicable per line, not per account. This means that customers are to indicate each of the telephone numbers for which they wish to apply for Free Nights and Weekends tariff plan.

3. Monthly subscription for Free Nights and Weekends tariff plan is Lm5.50 / €12.81 (incl. VAT) and< includes:

• 200 free minutes per month for calls originating from the GO network and terminating on the GO network.

• Unlimited Free calls during Off-Peak and Night time bands during Monday to Friday for calls originating from the GO network and terminating on the GO network.

• Unlimited Free calls during the weekend for calls originating from the GO network and terminating on the GO network.

4. The free minutes are available during Peak time bands.

5. Part calls will be rounded to a full minute.

6. The free minutes will be the first 200 on-net minutes made during each month. Thereafter call charges of 1c7 / €0.0395 per minute apply.

7. Free minutes are not carried forward to the following month.

8. Local calls outside the bundle of free minutes originating from Free Nights and Weekends fixed lines and terminating on other fixed local networks will be charged at 1c7 / €0.0395 per minute. Charging will be on a per minute basis.

9. Local calls originating from Free Nights and Weekends fixed lines and terminating on mobile lines will be charge at 10c / €0.23 per minute. Charging will be on a per 15 second basis.

10. International Calls will be charged according to charges for direct dialling in or TEN21, whichever service is used for international calls, as published in the GO Price List at GO website. In the case of international calls made through direct dialling, the charge for the local leg will be of 1c7 / €0.0395 per minute.

11. The Free Nights and Weekends tariff plan is not applicable for calls terminating on 2188 or 2186 prefixed telephone numbers. Standard tariffs apply for such calls.

12. Calls on star services are charged at 1c7 / €0.0395 per minute. Free calls are not eligible on star services.

13. Customers who opt in for Free Nights and Weekends tariff plan during the month will be charged the subscription fee and given the free minutes, on a pro-rata basis.

14. Customers who opt out of the Free Nights and Weekends tariff plan during the month will be refunded the subscription fee, on a pro-rata basis, and will benefit from the free minutes consumed until the point of opt out.

15. Free Nights and Weekends tariff plan is not applicable for Easyline and / or ISDN customers. 16. All rates include VAT.