How to register to Business MyGO?

Follow the instructions below, to register for your Business MyGO account:

• Login to www.go.com.mt and click on MyGO login and toggle to Business MyGO.
• New users have to start registration via MyGO screens, where the screens will prompt you to provide a name and a valid email.
• An email with a unique link will be sent to the provided email address, leading you to a one-time secure password configuration.
• Users already registered with a Personal MyGO account may use the same credentials for Business MyGO.

How to link a business account to Business MyGO?

After having created your Business MyGO account the following information will be requested, in order for your to link your business account:

• Select Identification Type – CReg, ID card, Passport.
• Enter Identification Number.
• Account number.
• One of the last 3 bills for that billing account.

A validation check with our system will be done and an automatic submission will be sent.

A GO representative will then verify the data provided and access will be granted.

What does an organisation refer to?

When using Business MyGO, an organisation refers to a legal entity such as a registered business or person.

What is an administrator, and what is their role?

The administrator role will have access to all the organisation’s accounts.

Only the administrator can execute certain features such as:

• Edit, Add or Remove users,
• Give certain permissions to users (still under development),
• Link organisations,
• Change billing account names to friendly names,
• Download bills and pay a bill.

How can I download bills?

To download bills from Business MyGO, follow the instructions below:

• When clicking on any account, a new window will open and lead you to the download bills button.
• On this page, you can either choose to download all bills shown or tick the box next to the bills you wish to download and press the download button.

How can I give friendly names to my accounts?

• By clicking on the billing account number, a new window will open where an edit feature is shown.
• Once the edit feature is clicked, a popup window will open where the friendly name can be given.

How can I categorise my accounts?

• Accounts can be categorised in two ways; unpaid bills and no pending bills.
• These categories can be selected by clicking on the dropdown menu named All Accounts.
• You can also sort the columns of account, amount due and last payment, by clicking on the arrow next to the text.

What features are planned for the future?

The following features are planned for the future:

• Different roles with different access permissions.
• Services screens, will allow several actions based on the role and rights assigned to the user, such as reporting faults, service monitoring, service modification etc.