We want you to be delighted with every one of our products or services. This is why we offer a ‘Try & Buy’ service on your Internet, TV and Mobile services. You can subscribe to any of these and if they don’t meet your expectations, you can cancel your subscription within 30 days, hassle free, no obligations and no questions asked.

We have a great team of individuals who work hard, every day, to make sure you are connected and stay connected. However, there will be days when things go wrong and our network is disrupted, which means that you may sometimes suffer interruptions of your service.

When the fault is within our control, we promise to get you connected with an alternative internet solution within 24 hours. We commit to resolve standard faults within a maximum of 2 working days from the time fault is reported. If the fault is not restored within 2 working days and an alternative solution is not available, you are entitled to a pro-rata refund of the monthly fee of up to a maximum of 1 month.  Your account will be credited once we have successfully evaluated your claim.

On the other hand, when it comes to faults which are beyond our control, such as Acts of God, damage caused to our infrastructure by third parties or when we require permits and/or third party intervention to fix the fault, we promise to keep you updated on the progress made and will do our utmost to offer alternative solutions to keep you connected until the fault is resolved.