GO app

MyGO and the GO app share the same logins. You can choose to register for MyGO online or through the app.

MyGO

1. Enter https://mygo.go.com.mt/sign-up in your preferred browser
2. If you are an e-billing user, please follow this YouTube video
3. If you receive paper bills, please follow this YouTube video

Mobile App

1. Download the app from the Play Store or the App Store
2. Click on ‘Create account’ at the bottom of the screen
3. Enter your email address, your chosen username and first name. The first name you chose here is only used to let us know what to call you on your home page and if we have any messages for you.
4. You will then receive an email with a verification link and a code, which is needed to verify that the email address you entered is correct.
5. Go back to the app and enter the verification code you received in the email.
6. Enter your mobile number. If you are using a GO mobile number, this will be automatically linked as a service, where you will be able to view your service’s balance.
7. You will be then asked to link your billing account details. Please follow the instructions on the screens.

You also have the option to skip the linking of your mobile service and your billing account/s.

The 10GB data bundle will appear in the ‘boost bundles’ section of the app after you have linked your Top Up mobile number or your billing account of your Pay Monthly plan. It will not appear if you linked your Pay Monthly mobile number only. You will find it listed as an App Exclusive offer – just click and activate the bundle, and it will be added to your balance.

You can easily manage all your accounts and bills either through our MyGO platform or the GO app. If you don’t have these set up, here is how you can set them up in no time!

Once you are all set up, you can manage your bills as follows:

GO app

1. Log into the GO app
2. Tap on the ‘Payments’ tab and click on the account number for which you wish to make a payment
3. Click on ‘Pay now’

MyGO

1. Log into your MyGO account
2. Click on ‘Bills and Payments’ from the top menu
3. Click on the account number for which you wish to settle a bill
4. Click on ‘Make a payment’
5. Click on ‘Pay now’

Setting Auto Top-up is easy!

1. Start by logging into the GO app
2. Go to the More tab, tap on “Auto top-up”, and tap on the “Set up auto top-up” button
3. Input the GO top-up mobile number you wish to create a rule for (even mobile numbers which are not linked to your GO app account), and tap on the “Next” button
4. Select the rule you wish to set; either “When balance falls below” or “Monthly on” and then select one of the items in the drop-down menu
5. Select the amount you would like to get topped up by once the rule takes place (between €5, €10, €15, €20, and €50) and then tap on the “Continue” button
6. Choose or add your card from where the payment will be collected, and then tap on the “Continue” button
7. Select your preferred method of auto top-up notification between mobile number or email, amend the details if necessary, and then tap on the “Finish” button

If you cannot view all features in the GO app, make sure you have the latest app version. To do so, visit the App Store or Play Store and check if you have any updates on the GO app. If not, try to delete the GO app and re-install it. If the problem persists, please make sure you reach out to us on WhatsApp (+35679707970).

You can find your top-up history and receipts on both MyGO and the GO app.

For MyGO:

• Click on the ‘Bills & Payments’ button in the Menu bar
• Click on ‘Top-up history’
• Select your preferred mobile number and your top up history will appear
• Scroll down and press on ‘See all receipts’

For the GO app:

• Click on ‘Payments’ from the bottom menu
• Click on Top-up history’
• Select your preferred mobile number and your top up history will appear
• Scroll down and press on ‘See all receipts’

You can check your bundle balance by logging into MyGO or the GO app. Once you log in, and your mobile service is linked, the first thing you will see on the home page is the bundle balance. Here you will also be notified on the expiry date for each bundle. If you click on the three dots next to each bundle, you will see what the bundle refers to (example local/EU data).

If you have more than one mobile service linked to your MyGO or GO app account, you would need to select the mobile number you wish to check from the drop-down menu if viewing on MyGO, or by selecting ‘All services’ on the GO app.

                

You can also see this if your mobile account number is linked to your MyGO or GO app account.

If you do not have any bundles subscribed for that particular mobile number, that area will be empty.