United we stand, divided we fall
From day one, GO has been closely monitoring the situation unfolding in Ukraine and is deeply saddened by the turn of events.
If you are in Ukraine or need to get in touch with someone in the country, take a look at how we can help.
We're here for you
Got a question? Confused about something?
Our support section features a wealth of information
you can go through whenever a problem crops up.
Alternatively, reach out to us on 
FAQs
Before leaving for your destination, we suggest that you confirm that the Roaming and International settings are successfully activated by reaching us on WhatsApp, Facebook Messenger or Live Chat. If these are not, you will not be able to connect to one of our Roaming partners.
To protect you from excessive data expenses while travelling overseas, your tariff plan has 2 data limits of €59 (incl. VAT) each. Check out this FAQ for more information about the data roaming limit and how you can manage it.
Roaming rates change based on the zone you are travelling to and the network provider you connect to, and are charged at a pay-per-use rate.
When travelling to a Zone 1 country in the EU and UK, the same rates you pay in Malta apply. This means that any bundle you have in your plan can be used while in these countries. In case of calls bundles, this only applies to bundles with calls to all numbers in Zone 1 countries.
If you are travelling to any non-EU Zone 1 country, different roaming charges apply to each country and provider. All applicable rates can be found on our Travel page by searching for the country you will be travelling to.
To protect you from excessive pay-per-use data expenses while roaming, your tariff plan has 2 data limits of €59 (incl. VAT) each. Unless you’ve informed us otherwise, once you reached 80% of your consumption, you will be notified and asked whether you would like to stop your consumption at €59 or else continue performing your data session until you reach another €59 limit. Check out this FAQ for more information about the data roaming limit and how you can manage it.
If you wish to use mobile data whilst roaming, make sure that your data roaming is turned on.
The data roaming limit is based on roaming regulations which are in place to protect you against any bill shocks that may occur due to mobile data service usage whilst roaming.
If you’re travelling in countries falling under EU Zone 1 and the UK, you will first consume your local / EU Roaming data bundles based on your tariff plan. Once these are consumed, you will then be charged at pay-per-use rates. If you are travelling in any other zone outside the EU or UK, your local / EU Roaming data bundle will not apply and you will immediately be charged at pay-per-use rates, according to the country you are visiting, as well as the roaming partner you will be connecting to.
To check which data roaming limit you are set on, you can log in to MyGO and find this information under “Services”, then “Benefits”. If you’re using the GO app, this information is on the dashboard, under “Benefits”.
The basic roaming limit automatically gives you up to €59 pay-per-use. Once you reach 80% of this limit, you will be notified that your data roaming activity will stop when your consumption reaches €59.
If you wish to continue your data session beyond the €59 cap, you may do so by sending OptOut to 50700295. Once you opt out of the first basic roaming limit, you will have an additional €59 limit for a total €118. You may opt to exceed the second limit by sending OptOut to 50700295 for unlimited pay-per-use consumption.
If unlimited pay-per-use consumption is not for you and would like to be protected again whilst roaming, you may send Optin on 50700295. If you opt in, you will once again have a basic roaming limit of €59.
If you choose to have an unlimited pay-per-use roaming limit, you will be notified once you have reached the €100 consumption, as well as when reaching the €300 consumption beyond the above financial limits.
When you send OptOut to 50700295, the limits on your data roaming usage will be removed until the end of that month.
Your data roaming limit will be refreshed on the 1st day of every month.
It’s super easy to top up your mobile service while roaming. You can also set up Auto Top-up just before you embark on your travels by logging into the GO app. In this manner, you can fully enjoy your time abroad without having to worry about topping up.
Whilst travelling, you can top up using our online channels, the GO app, MyGO or the GO website.