United we stand, divided we fall
From day one, GO has been closely monitoring the situation unfolding in Ukraine and is deeply saddened by the turn of events.
If you are in Ukraine or need to get in touch with someone in the country, take a look at how we can help.
We're here for you
Got a question? Confused about something?
Our support section features a wealth of information
you can go through whenever a problem crops up.
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FAQs
Before leaving for your destination, we suggest that you confirm that the Roaming and International settings are successfully activated by reaching us on WhatsApp, Facebook Messenger or Live Chat. If these are not, you will not be able to connect to one of our Roaming partners.
To protect you from excessive data expenses while travelling overseas, your tariff plan has 2 data limits of €59 (incl. VAT) each. Check out this FAQ for more information about the data roaming limit and how you can manage it.
You can enable or disable data roaming by logging into your MyGO account and:
1. Clicking on ‘Settings’ in the Menu bar
2. Clicking on ‘Data roaming limits’ on the side menu
3. Clicking on ‘Manage’ next to your preferred mobile number
4. Clicking on the ‘Enable’ / ‘Disable’ button and confirming the change
You can change the roaming limit on all the Pay Monthly and Smart+ mobile numbers that are part of your billing account, when the billing account is linked to your MyGO account.
If you linked your Top-up mobile number as a service, you have the rights to change these settings as the change does not affect the bill but only your top-up credit, which you are in control of.
Roaming rates change based on the zone you are travelling to and the network provider you connect to, and are charged at a pay-per-use rate.
When travelling to a Zone 1 country in the EU and UK, the same rates you pay in Malta apply. This means that any bundle you have in your plan can be used while in these countries. In case of calls bundles, this only applies to bundles with calls to all numbers in Zone 1 countries.
If you are travelling to any non-EU Zone 1 country, different roaming charges apply to each country and provider. All applicable rates can be found on our Travel page by searching for the country you will be travelling to.
To protect you from excessive pay-per-use data expenses while roaming, your tariff plan has 2 data limits of €59 (incl. VAT) each. Unless you’ve informed us otherwise, once you reached 80% of your consumption, you will be notified and asked whether you would like to stop your consumption at €59 or else continue performing your data session until you reach another €59 limit. Check out this FAQ for more information about the data roaming limit and how you can manage it.
If you wish to use mobile data whilst roaming, make sure that your data roaming is turned on.
It’s easy to top up your mobile service while roaming! Before leaving, you can set up Auto Top-up with a few simple steps by logging into the GO app. You can also use the GO app to top up your service at any other point.
Alternatively, you can top up by logging into MyGO (by using the same GO app credentials) or by going to the GO website.