Top FAQs

Mobile

From add-ons & bundles to top-up & pay monthly plans, find out all the answers to mobile-related questions.

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TV

Whether you have issues with GO Stars, the TV app or Interactive TV, here you’ll find all the answers.

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Devices

Issues with GO Connect? We’ve covered it all so that you can keep track of your kids or pets.

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Our service promise to you

From your internet and mobile to your landline and TV, we want to make sure that we deliver the very best and more. This is why we’ve put our commitment to you down on paper to make clear what you should expect from us.

Phone QoS Performance Report

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Activate your Home Pack Community

Set up your Home Pack Community, add your loved ones
& enjoy exclusive discounts, extra data & much more.

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Get in touch with us

Our WhatsApp, Facebook and Live Chat agents are here for you from Monday to Sunday between 07:00 and 22:30.

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WhatsApp

Add our number +35679707970 & message us on WhatsApp. You can also scan the QR code below:

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Facebook

Direct message us on our Facebook page and keep abreast with the latest company updates.

Live Chat

Click on the orange ‘Chat with an Expert’ button at the bottom right of any page. We’re here for you Monday- Sunday from 07:00-22:30 .

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Contact us form

Fill out this form and a member of our team will get back to you as soon as possible to get to the bottom of any issues you may have.

Alternatively, you can call our call centre on 8007 2121 or send us an email on customercare@go.com.mt