Channels / on-demand content that are set at full volume have Dolby Digital audio enabled. Dolby Digital audio is a technique that produces high surround sound quality. To change this setting so to experience the normal volume the below steps must be followed; From the Menu section on your TV screen select ‘Home’ Choose ‘Hardware […]

When switching to certain content, I am not able to decrease the volume from my remote control. How can I change this?

The GO TV app won’t use up your data if you’re on a Freedom Plan, Smart Plan, Smart Plus Plan or Youth Plan.

Will the GO TV app burn my data?

To remove a device, simply: Log in your My GO account Click on ‘My Services’ Proceed to access your GO TV app account by clicking on ‘TV Services’ / ‘TV’ Click on your Interactive TV number Click on ‘Remove Service’

How can I remove a current device?

If you’re a GO Interactive TV customer, follow the below steps or the visual guide here to get your details. To change your GO TV password, simply: Log in your My GO account Click on ‘My Services’ Proceed to access your GO TV app account by clicking on ‘TV Services’ / ‘TV’ Click on your Interactive […]

How can I get my log-in details for the GO TV app?

Yes, the app will still work while you are roaming in the EU ‘Zone 1’ or the UK. Data charges may apply but should you have an active data bundle on your GO Freedom Plan you will benefit from free data.

Will I be able to use the GO TV app when travelling?

Yes, your subscription to on-demand and any recordings that you may have stored will be available on the GO TV app too.

Will I be able to access on-demand and recordings on the GO TV app?

Once your TV Service is activated at home with all the channels you signed up for, the same content will be available for you to enjoy on the GO TV app. If you are subscribed to Start Plan you will have access to 20 local and Italian channels and Tokis. Tokis gives you access to […]

What will I be able to watch on the GO TV app?

If the signal is lost when using a CAM, you may need to retune the antenna using the TV remote control and the TV settings. Different brands have different procedures for doing this. You can refer to your TV’s instruction guide for more information on how to do this.

How do I re-tune a CAM?

We suggest that you remove the card, wipe the chip with a cloth and try again. If the service is still not available we suggest that you contact our technical support agents on 80072121 so that we can assist you further. 

Why do I have a scrambled channel?

You could be getting the No Signal message because the selected source on your TV is not the one connected to the GO set-top box. Using the TV remote, find the ‘Source’ or ‘Input’ button and select the HDMI or SCART source that the GO set-top box is connected to. If you do not know […]

Why do I have no signal?

You should contact our technical support agents on 80072121 so that we can guide you accordingly. 

Why do I get slow internet speed when using the Interactive TV?

Pixilation may be a result of slow Internet speeds. Please refer to the Slow Speeds section for help with that. If this doesn’t help, after checking the speed and switching the Interactive TV decoder off and on again from the wall, please contact our technical support agents on 80072121 so that we can assist you […]

Why am I getting pixilation?

If you would like to transfer ownership of a service to someone else, you can download a change of ownership form from our site here. Both parties will need to visit a GO retail outlet with the completed form and their IDs and the service will be transferred. There may be a transfer fee for […]

How do I change the owner of a TV service?

If you are moving house and you need to move your services with you, the account holder needs to visit one of our retail outlets (with an identification document) so to provide the details of the new address. Our retail agents will set an appointment for a technician to install the new service at the […]

What do I do if I move house?

The digital TV service requires: – DTTV TV decoder – SCART cable – coaxial cable – Digital TV antenna The antenna should be connected to the DTTV decoder via a coaxial cable. The decoder should then be connected to the TV via a SCART cable.

How do I set up my digital TV?

The Interactive TV service requires: – Interactive TV decoders – HDMI cables – Ethernet cables – a GO internet modem – a network switch All Interactive TV decoders should be connected via Ethernet cables to a network switch, which in turn should be connected via Ethernet cable to the yellow port #4 on the back […]

How do I set up multiple decoders?

The Interactive TV service requires: – Interactive TV decoder – HDMI cable – Ethernet cable – GO internet modem The Interactive TV decoder should be connected via an Ethernet cable directly to the yellow port #4 on the back of the internet modem, and to the TV via an HDMI cable.

How do I set up a single decoder system?

You can set up your Interactive TV by following the below steps: Kamai 510 STB & Aria 610 STB Use one end of a CAT 5 cable (provided with the self-installation kit) and connect it to port 4 of the Internet modem Connect the other end of the CAT 5 cable to the GO Interactive […]

How do I set up my Interactive TV?

HD, or High Definition, offers superior picture quality and crystal clear Dolby Surround Sound. Our Interactive TV products offer at least 17 channels in full HD. 

What is HD?

Record lets you schedule recordings for an entire series and you can even record several programs at the same time. You can also pause programs and carry on where you left off, fast-forward at several different speeds to get to the best bits, or rewind to watch that scene that you love again and again. 

What are Pause, Rewind & Record?

Use the Catch Up feature to watch a TV programme you missed (this feature is available on the selected channels listed below. Channels having the Catch Up feature are also listed under the Catch Up section, which can be found from the Main Menu). There are 2 options of how to use Catch Up: Option […]

What is Catch Up?

Restart is a great feature that lets you go back to the start a program. If you’ve missed the start of a program you can restart it from the beginning. You can use this feature by following the below steps: Press ‘EPG’ or ‘Guide’ and with the arrow keys go to the programme you wish […]

What is Restart?

Box sets let you binge your favourite shows on-demand on our Interactive TV service and are available as part of the Movies & Series Pass, or as an add-on to GO Stars with a classic TV plan.

What are Box sets?

You can activate or deactivate the GO Stars channel / Movies and Series Pass by sending us a message on WhatsApp, Facebook Messenger or Live Chat. You will be requested to provide the name, surname and ID card number of the Account holder, as well as the Account number.

How do I activate/deactivate GO Stars/Movies and Series Pass?

You can activate or deactivate the TSN channels / Sports Pass by sending us a message on WhatsApp, Facebook Messenger or Live Chat. You will be requested to provide the name, surname and ID card number of the Account holder, as well as the Account number.

How do I activate/deactivate TSN channels/Sports Pass?

You are eligible to stream from the GO TV app for free if you are subscribed to any of the below bundles, and if the bundles have data remaining (you can check remaining data by sending a free blank SMS to 16415): Smart S, Smart M, Smart L, Smart XL, Smart Plus, DIS, Double DAT, […]

Which bundles are eligible for free-viewing?

If you are subscribed to the GO Interactive Home Pack or the GO TV over Wi-Fi you can get your credentials for the GO TV app using MyGO. All you need to do is: Log into MyGO Click on ‘My Services’ at the top bar and then click on ‘TV Services’ / ‘TV’ section Select […]

How do I activate the GO TV app?

When opting for a GO interactive TV service you can enjoy your favourite content anywhere you go by downloading and logging into the GO TV app on unlimited devices including your mobile, tablet, browser (on Google Chrome, Mozilla Firefox and Microsoft Edge) and now also on your Android TV, Apple TV, and Fire TV! For iOS […]

Television