Our library of Movies & Series that you can download is constantly growing, however, not all titles have this feature yet. You would know that the movie or episode is available for download from the item info page. If there is the download icon, this means that the item is downloadable. It is important to […]

Are all movies and episodes downloadable?

All you need to do is select the preferred movie or episode and press download. This will take you to a download page, where you can see the progress of the downloading movie or episode. Once the download is done, you’ll be able to access the GO TV app and watch the item without internet […]

How can I download my favourite movie/episode?

Yes, the feature is available on Android mobile and tablet, iPhone and iPad. Having said that, the feature is not available on TV app or web browsers.

Is the download feature available on Android and Apple mobile?

Yes, the download expires 15 days after being downloaded but it can be reactivated so that you can watch it offline. This means that the app will open the video file but not download it again, so whilst you need to be online to reactive, hardly any data would be utilised to do so.

Does the downloaded movie or episode expire?

The only limit is the space available on your device. We recommend that once you have watched a downloaded item and you do not plan to re-watch it, delete it so that you’ll make space for new items.

Is there a download limit?

All downloaded items can be found under the Downloads menu item.

I downloaded a movie yesterday – how can I watch it?

Just like any other download, the movie or episode would be available on the device it was downloaded on. Having said that, the movie and episode can be downloaded on as many devices as you want.

Can I watch a downloaded movie or episode from any device with the same log in?

Check if there are any updates pending on the mobile application. Make sure to keep the application updated to have access to more interesting features in the future.

I have the GO TV app but I can’t see this new feature – can you help?

Channels or on-demand content that are set at full volume have Dolby Digital audio enabled. Dolby Digital audio is a technique that produces high-surround sound quality. If you would prefer to revert to normal volume levels, follow these steps: From the Menu section on your TV screen select ‘Home’ Next, select ‘Hardware Setting’ and enter […]

Why can’t I decrease the volume from my remote control when switching to certain specific content?

To block a device from accessing your GO TV logins, you can: Log into MyGO Click on ‘My Services’ at the top bar and then click on ‘TV Services’ / ‘TV’ section Select the box with the IPTV number related to your TV service Find the device you wish to remove and click on the […]

How can I block a device from accessing my GO TV logins?

If you are already subscribed for the GO TV service, you can get your TV credential from MyGO. To do so: Log into MyGO Click on ‘My Services’ at the top bar and then click on ‘TV Services’ / ‘TV’ section Select the box with the IPTV number related to your TV service Click on […]

How can I get my login details for the GO TV app?

Yes, the app will still work while you are roaming in the EU ‘Zone 1’ or the UK.

Will I be able to use the GO TV app when travelling?

The experience on the GO TV app is very similar to the experience you might be used to with the GO TV box. All features, such as on-demand content, recordings, catch up and more, are available on the GO TV app as well. To access on-demand content, tap on the menu and choose between “Tokis”, […]

Will I be able to access on-demand and recordings on the GO TV app?

The GO TV app offers the very best in TV, giving you access to top local and Italian channels and so much more. Once your GO TV service has been activated and you have received your login details, you can access the TV content you have subscribed to from the GO TV app. If you […]

What will I be able to watch on the GO TV app?

If the signal is lost when using a CAM, you may need to retune the antenna using the TV remote control and the TV settings. Different brands have different procedures for doing this. You can refer to your TV’s instruction guide for more information on how to do this.

How do I re-tune a CAM?

We suggest that you remove the card, wipe the chip with a cloth and try again. If the service is still not available we suggest that you contact our technical support agents on 80072121 so that we can assist you further. 

Why do I have a scrambled channel?

We’re sorry that you are getting a No Signal error and cannot watch your favourite TV content. There are several reasons why this usually appears: 1. Your GO TV box is switched off or on standby 2. The cable between your TV and the GO TV box is not connected properly 3. The wrong source […]

Why do I have no signal?

You should contact our technical support agents on 80072121 so that we can guide you accordingly. 

Why do I get slow internet speed when using the Interactive TV?

We understand how frustrating this may be. One reason why your TV screen is showing pixelated could be due to slow internet speeds and there are several factors that may affect your internet speed. For instance, certain connections like Bluetooth, other networks in your area and any wireless network devices present may interfere and even […]

Why is my TV screen pixilated?

If you would like to transfer ownership of a service to someone else, you can download a change of ownership form from our site here. Both parties will need to visit a GO retail outlet with the completed form and their IDs and the service will be transferred. There may be a transfer fee for […]

How do I change the owner of a TV service?

The digital TV service requires: – DTTV TV decoder – SCART cable – coaxial cable – Digital TV antenna The antenna should be connected to the DTTV decoder via a coaxial cable. The decoder should then be connected to the TV via a SCART cable.

How do I set up my digital TV?

The Interactive TV service requires: – Interactive TV decoders – HDMI cables – Ethernet cables – a GO internet modem – a network switch All Interactive TV decoders should be connected via Ethernet cables to a network switch, which in turn should be connected via Ethernet cable to the yellow port #4 on the back […]

How do I set up multiple decoders?

The Interactive TV service requires: – Interactive TV decoder – HDMI cable – Ethernet cable – GO internet modem The Interactive TV decoder should be connected via an Ethernet cable directly to the yellow port #4 on the back of the internet modem, and to the TV via an HDMI cable.

How do I set up a single decoder system?

To set up your Interactive TV, follow the steps below depending on the device you have: Kamai 510 STB & Aria 610 STB Use one end of a CAT 5 cable, which is provided with the self-installation kit and connect it to port 4 of the Internet modem. Connect the other end of the CAT […]

How do I set up my Interactive TV?

HD, or High Definition, offers superior picture quality and crystal clear Dolby Surround Sound. Our Interactive TV products offer at least 17 channels in full HD. 

What is HD?

Pause gives you the freedom to pause a particular programme, movie or episode at any point in time. Rewind gives you the option to go back to a particular moment in the program, movie or episode you are watching. With this, you also have the option to fast-forward at different speeds. Record allows you to […]

What are Pause, Rewind & Record?

Catch up is a feature on your TV service that gives you the possibility to watch a TV programme you missed or would like to re-watch after it has been aired. This feature is available on a selected number of channels which are listed below. You can make use of the catch up feature by […]

What is Catch Up?

Restart is a feature on your TV service that gives you the possibility to start a particular programme from the beginning, based on the timeslot it is allocated. You can use this feature by: Pressing the ‘EPG’ or ‘Guide’ button on your GO remote and use the arrow keys to go to the programme you […]

What is Restart?

Box sets let you binge your favourite shows on-demand on our Interactive TV service and are available as part of the Movies & Series Pass, or as an add-on to GO Stars with a classic TV plan.

What are Box sets?

When activating the Movies & Series Pass on your TV service, you will gain access to a wide catalogue of blockbuster movies and binge-worthy, hit TV series, including the GO Stars channel. You also have the option to download a movie or series, and watch it offline whenever you please. If you want to get […]

How do I activate/deactivate GO Stars/Movies and Series Pass?

When activating the Sports Pass on your TV service, you will gain access to a number of TV channels created specifically for sports-related content, ranging from football to tennis and beyond from well-known channels like the TSN channels and more. If you want to get this pass or remove it, you may get in touch […]

How do I activate/deactivate the TSN channels / the Sports Pass?

If you are subscribed to the GO Interactive Home Pack or the GO TV over Wi-Fi you can get your credentials for the GO TV app using MyGO. All you need to do is: Log into MyGO Click on ‘My Services’ at the top bar and then click on ‘TV Services’ / ‘TV’ section Select […]

How do I activate the GO TV app?

When opting for a GO TV service you can enjoy your favourite content anywhere you go. All you need to do is download and log into the GO TV app on unlimited devices, including your Android or iOS mobile, tablet, as well as browser (on Google Chrome, Mozilla Firefox and Microsoft Edge), while you can also […]

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