Internet and Wi-Fi

• Why is my Plug’n’GO SIM number not recognised?
• The loaner modem isn’t connecting to the internet. What should I do?
• What offers are available with Home Pack?
• I’ve reported a fault with my internet. What can I do until my connection is back?
• How soon can I get an appointment after booking?
• Can I reschedule or cancel my booking?
• Do I need to prepare anything before the Wi-Fi Crew arrives?
• Is the Wi-Fi Crew service available across all Malta and Gozo?
• Is there a charge for the Wi-Fi Crew service?
• What can the Wi-Fi Crew help me with?
• What if additional equipment is needed during the visit?
• How long does a typical Wi-Fi Crew visit take?
• Can the Wi-Fi Crew guarantee better Wi-Fi performance after their visit?
• How can I change my Wi-Fi name and password on my Airties?
• My Plug’n’GO isn’t switching on. What should I do?
• My Plug’n’GO isn’t connecting to the internet. What should I do?
• How can I set up my Nokia modem and beacons?
• Can I create a guest Wi-Fi network for visitors?
• What is a mesh Wi-Fi system and how is it different from a traditional router and extender setup?
• What do I do if I have forgotten my Wi-Fi password?
• How can I secure my Wi-Fi network from unauthorised users?
• Why is my Wi-Fi network not visible on some devices?
• Why is my Wi-Fi connection slow or unstable?
• What service can I activate since my property is pre-wired?
• Are there any costs associated with activating my pre-wired home?
• How can I activate my GO service?
• What does it mean that my home is pre-wired for GO services?
• How does express delivery with Plug’n’GO work?
• How can I order Plug’n’GO online?
• Who is eligible for the 6 months free internet offer?
• What is the 6 months free Giga offer?
• Can I change my internet plan after the 6 months free Giga offer ends?
• Will I need to switch my current modem to the new Smart Wi-Fi modem if I’m already using GO Smart Wi-Fi?
• I am interested in GO Smart Wi-Fi but how can I tell how many beacons I should get?
• How many GO Smart Wi-Fi beacons can I subscribe to?
• How many beacons are included in the Smart Wi-Fi Starter Kit?
• What is the difference between the 24-month and monthly Home Pack subscriptions?
• What fibre internet speed should I get?
• How should I prepare my home for an ideal internet set-up?
• What are the most common home network options available?
• What type of wires or cables should my electrician use?
• Where should I install the modem in my home?
• How can I find my postcode?
• Can I change my internet speed after subscribing to an internet plan?
• Is fibre internet and 5G the same thing?
• Do I need new equipment for fibre internet?
• How is fibre internet installed?
• How do I set up my internet connection?
• What are home plugs boosters and how can I set them up?
• How can I change a technician’s appointment?
• What is the Same Day Internet service?
• Which add-ons can I add to my internet once I have subscribed to a plan?
• How can I upgrade/downgrade my internet service’s speed?
• Are there any installation charges on the Duo Pack Interactive & TV?
• How does Plug’n’GO work?
• What are the charges to get my Home Pack services installed?
• How does Try & Buy work for Plug’n’GO?
• What’s the difference between Plug’n’GO and Smart Hub?
• I am in the process of renovating or demolishing a building/part of the building and GO’s wiring is in the way. What can I do?
• I came across GO’s property (inspection boxes, distribution points, dangerous cables, hanging cables) which need some attention. Where can I report this?
• My home internet is not working. What can I do?
• My internet keeps disconnecting. What can I do?
• What do I do if my connection is slow?
• Why do I get different results when I test my internet speed with a cable connection and when I test with a Wi-Fi connection?
• Why isn’t my speed test showing me the correct speed of my internet package?
• Why am I getting slow internet speeds?
• How can I improve my Wi-Fi signal?
• How does my Wi-Fi work?
• How can I change the modem Wi-Fi channel?
• How do I change my Wi-Fi network name and/or password?
• How can I check my internet speed?
• How do I enable/disable band steering for better Wi-Fi coverage?
• How do i set up port forwarding (for cameras, online gaming etc?)
• What should I expect from an installation?
• What should I do if I want internet in my second residence?
• How do I set up a second residence?
• How can I pause / resume my Second Residence service?
• How does Try & Buy work for Smart Wi-Fi beacons?
• Can I keep using the same network name on GO Smart Wi-Fi as on my original Wi-Fi network?
• Will the GO Smart Wi-Fi system work if my internet connection is with a different network provider?
• Will my Wi-Fi stay connected if I move to another room on Smart Wi-Fi?
• Can I use GO Smart Wi-Fi beacons with any modem?
• How can I set up my GO Smart Wi-Fi 5?
• How can I set up my GO Smart Wi-Fi 6?
• Smart Wi-Fi 5 Pods Installation Guide
• Setting up and Managing AirTies 4930 Pods with AirTies Vision App
• I am not able to continue using or re-downloading the AirTies WIFI app. What can I do?