The performance of your Internet connection is dependent on a number of factors. First we need to identify whether there is an actual problem of the physical connection coming into your home. One way of doing this is through a speed test that is easily performed at home. Here’s how.
If your speed is still low, the likelihood is that there is an external issue that would require the assistance of our technicians. We recommend you contact us via Live Chat or Facebook. Until the technician attends to your fault, we promise to find an alternative solution to keep you connected.
If the speed test result is within the range you are subscribed to, the issue you are experiencing is most likely down to a Wi-Fi coverage issue. We suggest you consider our Smart Wi-Fi service, which will spread your Wi-Fi connectivity and internet speeds to every corner of your home.
If you are experiencing any other issues not mentioned here, we suggest that you speak to us via Live Chat or Facebook.