Premium rated services are provided by private companies for a higher price than ordinary calls or SMS when used from locally or while roaming abroad. Such services typically include charity donations, voting activities, TV competitions and subscriptions services. Please be aware that some value-added voice or SMS services like premium-rated, freephone, or shared cost may not be part […]

What do I need to know about value added services such as premium services? 

Use Policy in line with the EU Regulations as explained in clause G.9 of the Mobile Product Terms and Conditions as well as your respective plan’s Terms and Conditions. EU Data Roaming allowances for some of our most popular Unlimited data plans are: Freedom Unlimited data Plan: 50 GB EU/Zone 1 roaming. Terms & Conditions. […]

What are the Fair Usage Policies for unlimited data? 

Here are some quick checks you can do to determine why roaming isn’t working: Make sure that your device is not on ‘Flight Mode‘ or ‘Airplane mode‘. Make sure that both ‘Mobile Data‘ and ‘Data Roaming‘ settings are switched on. Make sure you are connected to a network that supports mobile data usage. If not, […]

I am travelling and cannot connect to mobile data. What can I do?

Roaming rates are not covered by EU regulation when travelling by air or sea. To avoid unexpected roaming charges while on a flight or at sea, consider putting your phone in ‘flight mode‘. ‘Flight Mode’ will disable your voice, data, SMS services, as well as Wi-Fi, so don’t forget to take your phone off this […]

How can I control my mobile costs when travelling by sea and by air?

Strictly speaking, the answer is yes, however, bear in mind that some content or certain application providers may restrict access or modify content based on your geographical location. This means that if a particular application is banned in the country you’re travelling to, it is highly unlikely you’ll be able to use this while there. […]

Can I access the same content and applications while roaming? 

We’ve partnered with operators in the country you are visiting so that we can offer you our roaming services. The mobile radio coverage and main network infrastructure are always provided by our roaming partners, while other partners are there to provide support. We do our utmost to make sure that the quality of your services […]

How will the quality of my services be while roaming? 

If you are experiencing mobile service issues (calls, data or SMS), please switch your mobile phone off and on, or switch airplane mode off and on. If the problem persists, please feel free to contact our support team.

I currently am experiencing issues with my mobile services. What can I do?

You have full control over your spending with Smart Plus. If at any point during the month you run out of minutes or data,  you can top-up with credit like you’re on a prepaid plan.

What parts of the plan can I control?

You can fill out the form or visit one of our retail stores and one of our agents will guide you on how you can switch to Smart Plus.

How can I switch to Smart Plus if I’m on another GO plan?

Yes, you keep both your number and your credit when switching to Smart Plus.

Can I keep my number and credit when switching to Smart Plus?

You can check your mobile data’s speed at any time by carrying out a speed test. Just make sure that before you perform a test all apps are closed and no downloads are running. Mobile speeds might vary based on your location and environment. For example, if you are performing your speed test whilst located […]

How can I check my mobile speed?

Some devices do not have data roaming automatically active, so if you would like to make use of mobile data whilst travelling abroad, you need to make sure that this setting is also activated from your device’s settings. To activate data roaming from an Android device: Go to the ‘Settings‘ app and tap on ‘Connections‘ […]

How do I turn on data roaming from my phone settings?

With GO Easy Buy you can get the smartphone or tablet you love in monthly repayments over 36 months at 0% interest. And as an added bonus, we’re also offering a 3-year warranty on your chosen device. To purchase your device with Easy Buy: Choose your desired smartphone or tablet and customise your Freedom mobile plan […]

What is GO Easy Buy?

What sets Easy Buy apart from other offerings is that you do not need to pay a fixed percentage of the retail price to get your favourite device. In fact, in most cases, you will end up paying €0 upfront. Having said that, if the device you want costs more than the total amount you […]

Is there a down payment required for GO Easy Buy?

Whether you pay for your device in full upfront or through Easy Buy, you always end up paying the same price. Easy Buy’s benefit is that you have the ability to pay the same retail price for a given device through low monthly instalments over a 36-month period with 0% interest as opposed to paying […]

Do I end up paying more for a device with GO’s Easy Buy vs. paying in cash?

For starters, head over to our pay monthly page to choose the right package for you.vOnce you’ve selected your ideal plan, you may then opt for your preferred mobile phone and pay through monthly instalments without breaking the bank. However, do note that to get a device with Easy Buy you must fulfil certain criteria. […]

How do I get a new mobile phone with GO Easy Buy payment plan?

With GO you can Roam Like at Home when travelling to countries within Zone 1. This means that any bundle you have in your plan can be used while in these countries. On the other hand, when it comes to call-related bundles, the same local rates will apply only if your bundle covers numbers in […]

Which countries are in EU Zone 1?

The data roaming limit is based on roaming regulations which are in place to protect you against any bill shocks that may occur due to mobile data service usage whilst roaming. If you’re travelling in countries falling under EU Zone 1 and the UK, you will first consume your local / EU Roaming data bundles […]

What is data roaming limit and how can I manage it?

If you are 27 years old or younger and already a GO prepaid customer, the easiest and fastest way to sign up is from the GO app. You can find this option in the “Manage Service” for the particular mobile service, and then tap on a few buttons. You will receive a notification when the […]

How can I sign up to the Play plan?

After you’ve signed up for the Play plan, you can purchase the DIS and Double DAT bundles by logging into MyGO or the GO app and clicking on ‘Boost bundles’ or by sending a text with DIS or DoubleDAT to 16410.

How can I purchase the DIS or Double DAT bundle?

Anyone who is 27 years old or younger is eligible to apply for the Play plan, being either new or existing prepaid customer. All you need to do to apply is download our GO app and link your prepaid mobile service. When you click on “Manage Service” for that particular mobile number, you will find […]

Who is eligible for a Play plan?

Data Boom is a feature which automatically gives extra data to those who form part of a Home Pack Community or are subscribed to Auto Top-Up. All you need to do is subscribe to Auto Top-Up from the GO app or become part of your family or friend’s Home Pack Community. You don’t need to […]

How do I get Data Boom?

Excise tax is a 3%-4% tax you’ll get on your mobile services, which was introduced during the 2015 Budget in Malta. This tax will amount to 4% of mobile customers’ total bill who are on a contract and it will be listed as a separate amount. For mobile customers on top-up, the 4% tax is […]

What is the excise tax?

You can read this FAQ in English or Maltese. You can check your remaining top-up balance by logging into the GO app or MyGO. On the Home page, you will find a card showing the remaining top-up balance. Here you can also view your remaining bundle balances. Alternatively, you can send a blank SMS to […]

How do I check my remaining balance?

The process is simple – just log into the GO app or MyGO, go into ‘Manage Service’ related to your mobile number and then click / tap on the ‘Stop’ button next to the bundle. Alternatively you can also send an SMS to 16410 containing the code for the offer you wish to apply for. […]

How do I activate/ deactivate offers?

Maritime roaming is the ability to connect to a mobile network when you are travelling at sea or on land while you are within reach of the ship’s mobile signal. This type of roaming is mainly used while on a cruise. By connecting to a maritime network provider, you’ll be able to use your GO […]

What is maritime roaming?

It’s super easy to top up your mobile service while roaming. You can also set up Auto Top-up just before you embark on your travels by logging into the GO app. In this manner, you can fully enjoy your time abroad without having to worry about topping up. Whilst travelling, you can top up using […]

How can I top up while roaming?

Roaming rates change based on the zone you are travelling to and the network provider you connect to, and are charged at a pay-per-use rate. When travelling to a Zone 1 country in the EU and UK, the same rates you pay in Malta apply. This means that any bundle you have in your plan […]

What are the rates applicable for mobile usage whilst I am roaming abroad?

Before leaving to your destination, we suggest that you have a look at which operator you can connect to while in the country. You can check out GO’s roaming network partners here.  To ensure you remain connected to the same network during your stay, pick one of the networks manually by switching your ‘Mobile network’ […]

What network do I use while roaming?

Before leaving for your destination, we suggest that you confirm that the Roaming and International settings are successfully activated by reaching us on WhatsApp, Facebook Messenger or Live Chat. If these are not, you will not be able to connect to one of our Roaming partners. To protect you from excessive data expenses while travelling […]

How can I use my Pay Monthly plans while roaming?

Prepay SIM cards are automatically set-up for roaming use, and unless your phone is set to aeroplane mode or data roaming is switched off on your network settings, it should connect automatically. We suggest manually selecting a roaming partner so that your mobile remains connected to the same network for your stay abroad.

How do I use my Pay As You GO plan while roaming?

Roaming is the ability to connect to a mobile network when you are travelling overseas. By connecting to a network provider from the country you’re visiting, you’ll be able to use your GO SIM to make use of data, calls and SMS. Visit our Travel page to check which mobile network you can connect to […]

What is roaming?

If you want to access the internet from using your Pay Monthly plan via mobile data, then you need to set up an Access Point Name, or APN. Here’s how. For Apple devices: Go to Settings Go to Mobile Data Network Type “gointernet” in the “Mobile Data”, “LTE” and “Personal Hotspot” fields Please make sure […]

How do I use mobile data on my Pay Monthly plan?

You can read this FAQ in English or Maltese. If you want to access the internet from your mobile phone via mobile data, then you need to set up an Access Point Name, or APN. Here’s how. For Apple devices: Go to Settings Go to Mobile Data Network Type “gointernet” in the “Mobile Data”, “LTE” […]

How do I use mobile data on my Pay As You GO plan?

3G, 4G, LTE, 4.5G, and 5G all refer to different forms of internet connectivity on your mobile. This means that you can connect to the internet with each and every one of them. Having said that, the higher the number, the faster and more reliable the connection should be. In fact, our 5G is fibre-connected […]

What are 3G, 4G, 4.5G, and 5G?

It’s simple – just select your preferred Monthly plan online, fill in the form and we will send you the documents to switch over the service. You could also visit our retail outlets with your ID, if you prefer.

How can I change to a different Pay Monthly plan?

Simply choose the pay monthly plan that suits you best and fill in the form. We will get back to you to make the switch and answer any questions you may have. Alternatively, you can visit one of our retail outlets or exclusive resellers, where one of our representatives will be happy to help. Remember […]

How can I switch my mobile plan from top-ups to a pay monthly plan?

You can get a new subscription using a new mobile number by simply purchasing a new SIM card. This costs €10 and you can purchase one from any of our retail outlets or authorized resellers. When getting a new GO SIM card on a top-up subscription, you can benefit from one of these offers: Most […]

How do I apply for a GO mobile subscription with a new mobile number?

It’s pretty simple to keep your current mobile number and switch from your current provider to GO. Just choose the plan that fits you best, and fill in the form. Our agents will get back to you to set everything up. Welcome onboard. If you are switching from a top-up plan, you can also transfer […]