Back to support home
What is GO Easy Buy & how does it work with this plan?
How can I control costs with the Junior Mobile Play Plan?
What is GO Easy Buy & how does it work with the Junior Mobile Play Plan?
What is Secure Net and how does it work with the Junior Mobile Play Plan?
Will I need to present any of my child’s documentation?
Who is eligible for the Junior Play plan and how can I apply?
How can I transfer my data from my old phone to my iPhone phone?
How can I transfer my data from my old phone to my OnePlus phone?
How can I transfer my data from my old phone to my Xiaomi phone?
How can I transfer my data from my old phone to my TCL phone?
How can I transfer my data from my old phone to my Alcatel phone?
How can I transfer my data from my old phone to my Samsung phone?
Are there any charges to switch to GO?
How do I switch my mobile service to GO?
How do I apply for a GO mobile subscription with a new mobile number?
What is GO Easy Buy?
Can I switch using my non-Maltese mobile number?
Can I keep my credit from my old SIM card?
How will I know when my new SIM is active?
Is there a down payment required for GO Easy Buy?
Do I end up paying more for a device with GO’s Easy Buy vs. paying in cash?
How do I get a new mobile phone with GO Easy Buy payment plan?
What is Auto Top-up and how does it work?
How can I set up Auto Top-up?
How do I top up online?
How do I check my mobile’s remaining top-up balance?
How can I keep track of my mobile balance?
How can I switch to the Play plan from the GO app?
Where do I find my top-up history and receipts?
How can I switch my mobile plan from top-ups to a pay monthly plan?
How can I change to a different Pay Monthly plan?
How can I switch to Smart Plus if I’m on another GO plan?
Can the unlimited calls & SMS be used with all local provider numbers?
Can I change the data and SMS of my Freedom Plan down the line?
How can I get my top-up credit refunded once I leave GO?
What is an eSIM?
What makes up an eSIM?
Can I change my physical SIM card to an eSIM?
How can I check whether my device is eSIM compatible?
How do I download an eSIM Profile?
Can I reuse an eSIM that has been downloaded?
Can I use two eSIMs at the same time?
How do I get my service back if my eSIM profile has been deleted or is missing?
How do I transfer my eSIM service to another compatible device?
Can an eSIM be damaged?
What should I do if my eSIM-enabled device is lost or stolen?
How can I delete my eSIM profile?
I need more information about GO Connect Kids
I need more information about GO Connect Pets
What is GO Secure Net and how can I activate it?
Why am I not seeing the GO Secure Net add-on on my GO app?
If I purchase GO Secure Net on my Home Internet, will all my devices be protected?
If I purchase GO Secure Net on my mobile, will it always be protected?
How will I know if a website is being blocked by Secure Net?
How can I bypass any blocking messages on Secure Net?
How can I stop my GO Secure Net service?
How do I check my bundle balance online?
When will my bundle be activated after purchasing it online?
How can I stop a recurring bundle online?
How do I activate / deactivate my mobile add-on bundles?
How do I get Data Boom?
How can I create and manage my Play’s 5 friends and family members?
How can I purchase the DIS or Double DAT bundle?
What is the Home Pack Community?
How do I activate/deactivate my mobile add-on?
How do I manage my Home Pack Community?
How can I set mobile data on my phone?
What are 3G, 4G, 4.5G, and 5G?
What are the major benefits of 5G?
How can I get 5G?
What are unlimited 4.5G and 5G speeds good for?
What is the difference between limited and unlimited speed?
I have a 5G phone but cannot connect to GO’s 5G network. Why?
How can I check my mobile’s data speed?
I currently am experiencing issues with my mobile services. What can I do?
How can I check my internet key’s remaining data balance?
I’m not receiving any calls or SMS. What can I do?
I am not receiving calls and SMS from a particular number. Why is this happening?
I don’t have any reception on my phone. What can I do?
What is roaming?
Can I switch Parental Controls on and off from Secure Net?
What is the data roaming limit and how can I manage it?
What are the rates when roaming on my mobile abroad?
What network do I use while roaming?
How do I turn on data roaming from my phone settings?
Which countries are in EU Zone 1?
What happens if I exceed my monthly 50GB EU allowance on my mobile plan?
How can I top up while roaming?
How can I control my mobile costs when travelling by sea and by air?
How do I use my mobile plan while roaming?
Will the quality of my services change while roaming?
I am travelling and cannot connect to mobile data. What can I do?
I’ve just landed abroad, however, I cannot connect to a mobile network. What can I do?
Can I access the same content and applications while roaming?
What is maritime roaming?
How do I connect my internet key to the network while roaming?
What do I need to know about value added services such as premium services?
What happens if I do not have sufficient top-up credit for my bundle?