I am not receiving calls and SMS from a particular number. Why is this happening?

We get how frustrating this may be. One reason why this could be happening is because this particular number you’re trying to receive calls from is blocked on your device. To confirm this, just follow the steps below.

Apple:

  1. Go to the “Settings” app
  2. Tap on the “Phone” option
  3. Tap on “Blocked Contacts”
  4. Slide the number to the left and tap on “Unlock”
  5. Once you’ve unblocked the number, test whether you’re still not receiving calls or SMS from this number

Android:

  1. Go to the “Phone” app
  2. Tap “More Options” and then tap on “Settings”
  3. Tap on “Blocked numbers”
  4. Tap on the “Remove” icon next to the mobile number
  5. Once you’ve unblocked the number, test whether you’re still not receiving calls or SMS from this number

If you’ve gone through these steps and you’re still not able to receive calls from this number, get in touch with us by sending a message on WhatsApp, Facebook Messenger, or Live Chat so that our agents will get to the bottom of this.