E-billing is an electronic bill delivery method, whereby you will receive an email to your preferred e-mail address, notifying you that your bill has been issued. This email will also include the amount due for that particular bill.

If you would like to view a full copy of your bill, you need to log into MyGO or the GO app and download it.

A great way to do your bit for the environment, you may want to consider changing your bill delivery method from a printed bill to e-billing. To do so:

1. Log into MyGO
2. Click on Settings from the top menu
3. Click on Manage billing account from the left-hand menu
4. Select the billing account you wish to update
5. Scroll down to Bill Delivery Method and select Send me bills by email
6. Enter your preferred email address and click on the Confirm button
7. Scroll down to then click on Confirm changes

Don’t have a MyGO account? To create one, follow the instructions in this video:

You can easily manage all your accounts and bills either through our MyGO platform or the GO app. If you don’t have these set up, here is how you can set them up in no time!

Once you are all set up, you can manage your bills as follows:

GO app

1. Log into the GO app
2. Tap on the ‘Payments’ tab and click on the account number for which you wish to make a payment
3. Click on ‘Pay now’

MyGO

1. Log into your MyGO account
2. Click on ‘Bills and Payments’ from the top menu
3. Click on the account number for which you wish to settle a bill
4. Click on ‘Make a payment’
5. Click on ‘Pay now’

You can check your bundle balance by logging into MyGO or the GO app. Once you log in, and your mobile service is linked, the first thing you will see on the home page is the bundle balance. Here you will also be notified on the expiry date for each bundle. If you click on the three dots next to each bundle, you will see what the bundle refers to (example local/EU data).

If you have more than one mobile service linked to your MyGO or GO app account, you would need to select the mobile number you wish to check from the drop-down menu if viewing on MyGO, or by selecting ‘All services’ on the GO app.

                

You can also see this if your mobile account number is linked to your MyGO or GO app account.

If you do not have any bundles subscribed for that particular mobile number, that area will be empty.

Since your login email is linked to your MyGO account, you are unable to change it to a different email.

Having said that, if your email has been compromised or you wish to change it for personal reasons, get in touch with on WhatsApp, Facebook Messenger or Live Chat as soon as possible. We’ll proceed with deleting your MyGO account and then create a new one using your preferred email.

There are various reasons why you may not be seeing all your billing accounts. Here are some possible reasons:

1. Your billing accounts are registered to different identification numbers
2. Your billing account is registered to receive printed bills and you have not manually linked it to MyGO
3. Your billing account is set on e-billing using a different e-mail address from that used by MyGO
4. You only linked your mobile service via an SMS verification

For security reasons, you can only link accounts on MyGO registered to the same identification details. The fastest way to resolve this issue is to contact us on WhatsApp, Facebook Messenger or Live Chat. We’ll update your details in no time.

If your billing account is under your identification details but is registered for printed bills or set on a different email address, you can link it manually yourself.

In contrast, if you have only linked your mobile service via an SMS verification, then you only have the rights to manage services for that mobile number, such as your bundle balances and details. To view billing details, you will have to link the billling account.