Take control with MyGO

Manage all your GO mobile services and accounts from one, mobile-friendly interface. With a simple registration, easy access to bills and extra-secure login.

Manage your accounts & services – link all your GO accounts and services in just a few steps.

Manage your mobile bundles – keep track of your bundles with the same controls as the GO app.

Shared experience – both the GO app and MyGO share the same logins, making it effortless to use.

Manage your Direct Debit Mandate – set up & manage your DDM for all your linked billing accounts in a few simple steps.

Easy payments – settle your bills and top up any GO mobile service on the go with our saved card feature.

Check your Internet connection – check and report your internet connection anytime, anywhere, with no hassle.

Discover what you can do with MyGO

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Link & view your bills right on the app

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Settle bills directly online

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View your payment history details

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View your services & switch between them

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Add saved cards for instant payments

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Create & manage your DDM details

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Top up friends or family with GO numbers

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Manage your GO TV app whenever you please

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Control your settings on bills, roaming & much more

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Check and report your internet connection

Explore our How To videos


How can I set up e-billing?

E-billing is an electronic bill delivery method, whereby you will receive an email to your preferred e-mail address, notifying you that your bill has been issued. This email will also include the amount due for that particular bill.

If you would like to view a full copy of your bill, you need to log into MyGO or the GO app and download it.

A great way to do your bit for the environment, you may want to consider changing your bill delivery method from a printed bill to e-billing. To do so:

  1. Log into MyGO
  2. Click on Settings from the top menu
  3. Click on Manage billing account from the left-hand menu
  4. Select the billing account you wish to update
  5. Scroll down to Bill Delivery Method and select Send me bills by email
  6. Enter your preferred email address and click on the Confirm button
  7. Scroll down to then click on Confirm changes

Don’t have a MyGO account? To create one, follow the instructions in this video:

How can I pay through MyGO/the GO app?

You can easily manage all your accounts and bills either through our MyGO platform or the GO app. If you don’t have these set up, here is how you can set them up in no time!

Once you are all set up, you can manage your bills as follows:

GO app

  1. Log into the GO app
  2. Tap on the ‘Payments’ tab and click on the account number for which you wish to make a payment
  3. Click on ‘Pay now’


  1. Log into your MyGO account
  2. Click on ‘Bills and Payments’ from the top menu
  3. Click on the account number for which you wish to settle a bill
  4. Click on ‘Make a payment’
  5. Click on ‘Pay now’
How do I check my bundle balance online?

Whether you are on a top-up plan or on a pay monthly plan, you can check your remaining bundle balance by logging into the GO app or MyGO. Once you log in, you’ll see that your mobile service is linked to the MyGO account, and you’ll be able to view the remaining bundle balance on the Home page.


Here, you can also see the expiry date of each bundle and what is included with each one (e.g. local/EU data).

If you have more than one mobile service linked to your MyGO or GO app account and you would like to review the bundles on that specific number, just select it from the drop-down menu if viewing on MyGO or by selecting ‘All services’ on the GO app.

If you do not have any active bundles on your mobile service, you will not see any bundles on this screen. Having said that, you can opt to get a bundle from the “Boost bundles” button.

You can also see this if your mobile account number is linked to your MyGO or GO app account.

If you do not have any bundles subscribed for that particular mobile number, that area will be empty.

How can I change my login email address for MyGO?

Since your login email is linked to your MyGO account, you are unable to change it to a different email.

Having said that, if your email has been compromised or you wish to change it for personal reasons, get in touch with on WhatsApp, Facebook Messenger or Live Chat as soon as possible. We’ll proceed with deleting your MyGO account and then create a new one using your preferred email.

Why can't I see all my accounts on MyGO?

There are various reasons why you may not be seeing all your billing accounts. Here are some possible reasons:

1. Your billing accounts are registered to different identification numbers
2. Your billing account is registered to receive printed bills and you have not manually linked it to MyGO
3. Your billing account is set on e-billing using a different e-mail address from that used by MyGO
4. You only linked your mobile service via an SMS verification

For security reasons, you can only link accounts on MyGO registered to the same identification details. The fastest way to resolve this issue is to contact us on WhatsApp, Facebook Messenger or Live Chat. We’ll update your details in no time.

If your billing account is under your identification details but is registered for printed bills or set on a different email address, you can link it manually yourself.

In contrast, if you have only linked your mobile service via an SMS verification, then you only have the rights to manage services for that mobile number, such as your bundle balances and details. To view billing details, you will have to link the billling account.