What happens if I do not have sufficient top-up credit for my bundle?

When you’re on a top-up plan, you need to have funds in your account to make calls, send messages and use data. If you want to purchase an add-on bundle, which includes minutes, messages or data, you can either choose to pay the monthly charge from your existing top-up credit or with a credit or debit card.

If you happen to run out of funds in your bank account, don’t worry. The bundle will be paused. You can see the paused bundles in your account by logging into MyGO or using the GO app. Once you’re logged in, click on the “Manage Service” option.