What happens if I do not have sufficient top-up credit for my bundle?

When you’re on a top-up plan, you need to have funds in your account to make calls, send messages and use data. If you want to purchase an add-on bundle, which includes minutes, messages or data, the cost of that bundle will be deducted from your account balance, which means that you need to make sure you have enough money in your account to cover the cost of the bundle.

If you happen to run out of credit while using your bundle, don’t worry. The bundle will be paused and will be reactivated again once you top up your account. You can see the paused bundles in your account by logging into MyGO or using the GO app. Once you’re logged in, click on the “Manage Service” option.

If you want to purchase a bundle, but don’t have enough credit in your account, you will be notified that you don’t have enough credit to purchase the bundle. Bear in mind that you must top up your account balance first before subscribing to the bundle.