When using 1021 before the country’s prefix and foreign contact number from your landline, you benefit from cheaper call rates. To see the rates, just visit this page. The rates are divided into two categories: one for calling towards landline numbers (look for “PSTN-PSTN”) and another for calling towards mobile numbers (look for “PSTN-Mobile”).

What are the rates for using 1021 when calling abroad from my landline?

You can easily add or remove your number from the directory entry by filling in this form with your details. We’ll take care of the rest.

I want to add/remove my number from the directory. What can I do?

If you are tied to a 24-month agreement for the Home Pack package but would like to terminate the service before the contract’s expiry, you will incur an early termination fee. This is based on how far along you are into your agreement. If you have been tied to the agreement for a year or […]

What are the charges to stop my Home Pack agreement before it expires?

You can get or remove one of our two available landline add-ons at any point in time during your contract. These include: Unlimited local calls at €3.99 per month Unlimited international calls at €7.99 per month If you wish to activate or remove these add-ons from your service, just fill in this form and we’ll […]

How do I activate/deactivate my landline add-on?

To check why your Telecare pendant is making beeping sounds, we must first make sure that there are no issues with your line. To do so, simply send us a message on WhatsApp, Facebook Messenger or Live Chat. If your line is working as it should, then you must get in touch with Connected Care.

My Telecare is making beeping sounds. Is it broken?

If you think there’s an issue with your telephony line to which the Telecare pendant is connected, you may get in touch with us so that we can test your line. However, if your line appears to have no issues yet the pendant is not working as it should, then you must get in touch […]

My Telecare pendant is not working, what can I do?

To stop your Telecare service, you must return your equipment to Connected Care. By doing so, you will be stopping your Telecare service only, while your telephone line will continue being active. If you would like to also remove your telephone line, please send us a message on WhatsApp, Facebook Messenger or Live Chat.

How can I stop Telecare?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Telecare is an electronic and mobile care solution that helps people lead a more independent lifestyle. To start using this service you must have a GO telephone line installed. Simply click here to apply for a line. You must also apply for the telecare […]

What is Telecare and how can I apply for this service?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿﻿Download audio   There are usually two main reasons why your call may have dropped mid-conversation. You are using a cordless telephone set and you’re too far from the base. If that’s the case, simply move closer. Calls are set to disconnect after one hour so […]

My line is dropping mid-call. Why is this happening and what can I do?

If you’re moving to a new home, there are two ways to ensure you stay connected – either take your current service with you or sign up for a new one. Moving Your Service: If you’d like to bring your service along to your new place, it’s super simple. Just complete this form, and we’ll […]

What do I do if I move house?

Changing the owner of your package or service is a breeze. Just fill out our simple online form, and leave the rest to us. If you’re more of a face-to-face person, both the current and new owners can drop by any of our GO retail outlets. Bring along your identification document, and our agents will […]

How do I change the owner of a fixed service?

You might be hearing noise on your landline because the telephone set is faulty. Try connecting a different set to your line so that you can determine whether the fault is on your line or from the set. If you’re certain that your set is working fine but you’re still hearing a noise, get in […]

Why do I have noise on my phone line?

If you only have one telephone set connected, try connecting a different one to the telephone socket. In this manner, you’ll be able to see whether the problem is related to the set itself. If after testing different telephone sets you still have no dial done, get in touch with us via WhatsApp, Facebook Messenger […]

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