Why do I have noise on my phone line?

Firstly, make sure that the telephone set/s are properly connected to the telephone point, or to the modem in the case of a fibre optic connection.

  • Is the line noisy on one or multiple telephone sets? If you only have one telephone set connected, try connecting a different set to confirm whether the issue is coming from the set itself.
  • If you have multiple telephone sets connected, confirm that the noisy line is not happening on all sets.
  • If you have a cordless telephone set, make sure that the base is switched on from the electricity socket and connected to the GO telephone socket.

If you are still experiencing issues, you can easily message us on WhatsApp, Facebook Messenger, use the Live Chat on our website or else test your connection using the MyGO feature.