Why do I have no dial tone?

There might be different reasons to why there is no dial tone on your landline.

Firstly, make sure that the telephone set/s are properly connected to the telephone point, or to the modem in the case of a fibre optic connection.

  • Is there no dial tone on one or multiple telephone sets? If you only have one telephone set connected, try connecting a different set to confirm whether the issue is coming from the set itself.
  • If you have multiple telephone sets connected, confirm whether there is no dial tone on all sets.
  • If you have a cordless telephone set, make sure that the base is switched on from the electricity socket and connected to the GO telephone socket.

If you are still experiencing issues, you can easily message us on WhatsApp, Facebook Messenger, use the live chat on our website or else test your connection using the MyGO feature.