You can request to have your services installed during the ordering state, where you will be given an appointment at your convenience. A 1-year warranty is also included. With some services you may have the option to self-install, where you can install the devices yourself. All you need t do is select the service you wish to install and follow the steps.
When an appointment is set for an installation, you will receive a number of SMSs to remind you of the date and time of the appointment. In these SMSs you will find a link where you can reschedule (at least 48 hours beforehand), if needed, to another time of your convenience. Before an installation it is important to make sure that:
For more details, please refer to our Installation Day Guide.
When the technician attends, he will discuss with you the best way of installing the service, and answer any questions you might have. The technician will then perform some tests to make sure that the service is working as expected.
If you choose a 24-month contract for your Home Pack, we will cover the installation charges for your landline/internet line, and all charges on up to 2 TV boxes.
If your Home Pack is on a monthly basis, there is a €75 charge for landline/internet line installation, and a €30 TV installation fee for each TV box. Additionally, there is a €70 lease charge on each Interactive TV box taken.