If you’re already subscribed to Secure Net, then you’ve been protecting yourself and loved ones from a range of online threats, however, once the offer expires, your online security will be compromised. To continue benefitting from Secure Net, all you need to do is fill in this form with your details.

Here, you’ll be requested to provide your DNS number, in other words, your landline starting with the digits 21 and/or your mobile number, depending on whether the service is subscribed on one, the other or even both. If on the form you have selected to continue protecting yourself with Secure Net, then the service will be reactivated once the offer expires.

Yes, you will be able to change the Parental Control settings of your GO Secure Net service through the GO app.

GO Secure Net helps you protect yourself and the people you love from all the malware, phishing attempts, viruses, inappropriate content and other security threats that can infect your home internet and devices.

You can activate GO Secure net by logging into the GO app. Then, follow the steps below:

1. Tap on the Services tab at the bottom of the screen
2. Next, tap on the service you wish to activate – in this case GO Secure Net
3. Tap on the “See more” button found within the GO Secure Net card
4. Then tap on the “Activate” button to activate GO Secure Net
5. You will receive an SMS on your contact number once the service is activated

If the card is unavailable on your service, this means that you are not eligible for GO Secure Net.

Yes, your devices will be protected as long as they are connected to the modem on which GO Secure Net was purchased. However, should your GO Smart Hub go into backup mode in the unlikely event of a fault or fixed service interruption, your devices will not be protected. Protection will resume once the fault is resolved or the fixed service is back online.

Any device will be protected as long as it is connected to the Home Internet service on which GO Secure Net was purchased. Should you connect to any other network (such as public Wi-Fi, other hotspots or home networks without GO Secure Net enabled), your device will not be protected.

Yes, GO Smart Wi-Fi pods are directly connected to your Home Internet service, and your devices will be protected on GO Secure Net.

GO Secure Net is there to help keep your network secure, and blocking pages are there to inform you of any security threats. However, should you wish to temporarily pause your service, you can do so through the GO app.

If you visit a potentially harmful website while being connected to an internet connection, be it your home internet or mobile data, which is protected by GO Secure Net, a screen will appear informing you that this page has been blocked by GO Secure Net. The screen will also provide you with the reason why this is so.

If you still wish to visit this page, you can temporarily pause GO Secure Net from the GO app.

1. You might have an older version of the GO app. Updating the GO app from the App Store or Play Store should do the trick.
2. Your service might not be eligible for GO Secure Net. If this is the case, just send us a message on WhatsApp, Facebook Messenger or Live Chat so that we can help you subscribe to the service.