The easiest way to check your plan is through the GO app – from your home screen, just click on ‘Manage services’ as shown in the image. If you see ‘Pay as you GO Play’, you’re on a Play plan and you can add a DIS or Double DAT bundle for 4 weeks through the app or by SMS to 16410.
If you only see ‘Pay as you GO’, you’re on our base plan, which means you can either activate one of our Smart bundles or, better yet, drop into one of our outlets, with your ID card, to get changed to a Play plan for great rates and loads of great extras and benefits!
If you don’t yet have the GO app, you can download it for iOS and Android on the links below:
Only with GO do you get a 4.5G mobile network backed up by lightning-fast fibre broadband technology, to give you the best possible connection across Malta and Gozo.
Anyone who is 27 years old or younger is eligible to apply for the Play plan, being either new or existing prepaid customer.
All you need to do to apply is download our GO app and link your prepaid mobile service. When you click on “Manage Service” for that particular mobile number, you will find a “Switch to Play” button. Once you tap on it, you will be applying for the Play plan. You will receive an SMS once the switch has been completed.
You can also visit one of our retail outlets to apply, however if you are under the age of 18 years you will need to have a parent or guardian with you.
Data Boom is a feature which automatically gives double the standard data tariff for anyone part of a Home Pack Community. You don’t need to be the owner of a Home Pack to benefit as long as you are added as a Community member.
If you are 27 years old or younger and already a GO prepaid customer, the easiest and fastest way to sign up is from the GO app. You can find this option in the “Manage Service” for the particular mobile service, and then tap on a few buttons. You will receive a notification when the change is done.
You can also apply by filling a form on our website or visiting one of our outlets, where you will need to provide a document such as ID card / passport to verify your age or by calling us on 80072121 (if you are already a GO subscriber).
Any time you top up on a Play plan with €10 or more, you will get 500MB of data as well as unlimited calls & SMS to any 5 mobile numbers on any network! All you need to do is send an SMS to 16419 with “A” followed by the mobile number to register them.
To add a mobile number, send an SMS to 16419 with “A” in front of the number for example “A XXXXXXXX”. Once you receive a successful confirmation SMS, start benefitting from the free rewards after topping up.
To remove a mobile number, send an SMS to 16419 with “R” in front of the number you want to remove. For example “R XXXXXXXX”. After receiving a successful confirmation SMS, you can add another mobile number. Please note that there is a €2 charge when replacing a mobile number from your list.
To view your list of registered mobile numbers, send an SMS with “L” to 16419.
The Home Pack mobile community is available to our Home Pack customers subscribed to our Play, Smart, Smart+ and Freedom Plans. Once activated, the community gives each member free unlimited calls to fellow community members as well as the Home Pack landline number. The free unlimited minutes towards the community are applicable while in Malta only.
If you are subscribed to any of our Smart, Smart Plus, Play or Freedom plans, you can already benefit from Music Wildcard. All you need is to have remaining data in your bundle and one of the apps supported with this feature; Spotify, Amazon Music, Deezer and Apple Music and you can enjoy streaming your favourite songs without consuming any data!
Please note that if your mobile data bundle allowance is used up or has expired, your normal Pay Per Use (PPU) data charges will apply. You can check remaining data by logging into the GO app or MyGO, or by sending a free blank SMS to 16415.