When we set up your appointment for installation, we’ll send you a series of SMS reminders to keep you on track with the date and time. These messages will also include a link you can use if you need to reschedule. You’ve got a 48-hour window before the installation to make any changes. Before our […]

What should I expect from an installation?

The AirTies WIFI app has been replaced with the new and improved AirTies Vision app. To continue managing your Smart Wi-Fi pods seamlessly, please download the AirTies Vision app from your Play Store or App Store. One of the key benefits of the AirTies Vision app is its cloud-based nature. With this app, you can […]

I am not able to continue using or re-downloading the AirTies WIFI app. What can I do?

Welcome to the AirTies Vision App, where managing your AirTies 4930 pods becomes a breeze. With this powerful app, you have full control over your network and connected devices. Here’s what you can do: Monitor Your Network: Easily view and manage your network, including the number of devices connected to each pod. Stay informed about […]

Setting up and Managing AirTies 4930 Pods with AirTies Vision App

Welcome to the Smart Wi-Fi 5 Pods Installation Guide. We’re here to help you set up your Wi-Fi pods effortlessly while ensuring a stable and reliable network connection. Follow the steps below to get started: Installing the Main Pod Begin by connecting your first Airties 4930 pod. Plug the electrical plug into a nearby socket […]

Smart Wi-Fi 5 Pods Installation Guide

Home plug boosters are devices that can be used to extend the range of a home network by using the existing electrical wiring in the walls of a home. Typically, a home plug booster comes in a set of two adapters, one that plugs into a wall outlet near the main router and another that […]

What are home plugs boosters and how can I set them up?

You can opt to pause and resume your Second Residence service any time you want, for a maximum of 12 months, at a fee of €25 each time you pause the service. When the service is paused, the Second Residence’s landline still remains active with any add-ons you might have, and you will still be […]

How can I pause / resume my Second Residence service?

You can change your internet’s download and upload speed at any time during the duration of your contract without incurring any penalty fees. All you need to do is fill in this form with your details, and we’ll take care of the rest. If, for some reason, we are unable to change your internet speed, we […]

How can I upgrade/downgrade my internet service’s speed?

The Smart Wi-Fi pods are the ideal solution to enjoying an extended and uninterrupted Wi-Fi signal wherever you need it in your home. Thanks to the intuitive pods, the signal is adjusted automatically without having to change network every time you move to another room. In addition, the Smart Wi-Fi 6 pods, in particular, will […]

What is the difference between Smart Wi-Fi 5 and 6 and which one should I choose?

Follow the steps below to set up your Smart Wi-Fi 6 pods: Plug one of the pods into a power outlet. Switch off the Wi-Fi on your GO modem by pressing the respective button. Connect the pod by inserting the supplied Ethernet cable in one of the ports in your modem. Wait for the LED […]

How can I set up my GO Smart Wi-Fi 6?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio Follow these steps to set up your Smart Wi-Fi 5 pods: Plug the pod into a power outlet. Connect the pod to your router or modem via an Ethernet cable. When the pod connects, switch off the Wi-Fi on your modem by pressing the […]

How can I set up my GO Smart Wi-Fi 5?

A 24-month subscription offers discounted monthly rates and no activation fees, however, you have to commit to the plan for a lengthier time. In contrast, a monthly subscription has no commitments, yet it comes with a €75 one-time activation fee. In both cases, you’re free to Try & Buy, which means that if you’ve had […]

What is the difference between the 24-month and monthly subscriptions?

You can change your internet speed at any point during your 24-month subscription at no extra cost. This means that if your household increases and you need more speed or someone moves out and lower speeds will work just fine, you may get in touch with us via WhatsApp, Facebook Messenger, or Live Chat. The […]

Can I change my internet speed after subscribing to an internet plan?

All our internet plans on a 24-month subscription come with a free TV stream, which gives you access to top local Maltese series and movies with Tokis, as well as popular local and Italian channels. You can watch these on any device you wish, but only on one device at a time. Choose as many […]

Which add-ons can I add to my internet once I have subscribed to a plan?

After setting up your appointment, you should have received an SMS to confirm the date and time. In this SMS you’ll find a link that will allow you to reschedule your appointment. So all you need to do is find this SMS and reschedule. If you cannot find the SMS, just drop us a message […]

How can I change a technician’s appointment?

While the two are different technologies, they support each other. For instance, fibre internet is a wired connection with speeds up to 100 times faster than traditional broadband, which means that a fibre connection can easily handle all of your online needs. 5G  is the latest evolution of cellular networks that power mobile devices and […]

Is fibre internet and 5G the same thing?

You may need new equipment to be able to connect to fibre internet. We will provide you with everything that’s needed so that you can enjoy superfast and seamless internet.

Do I need new equipment for fibre internet?

Choosing the right fibre internet plan should revolve around your specific needs. For everyday activities like streaming movies, enjoying YouTube or participating in online work meetings, our basic 100Mbps package is more than sufficient. However, if your household is bustling with numerous connected devices and you’re an avid gamer or content creator, your optimal choice […]

What speeds should I expect from the Giga Home Pack?

Firstly, we must confirm whether fibre internet connectivity is available in your locality. To do so, simply add your postcode here. If fibre is available in your area, you will be provided with speeds of 100, 500 or 1GB Mbps. If the speed available in your area is 75Mbps, this means that fibre will be […]

How long will it take to be connected to fibre internet?

A technician will visit your home to replace the old copper wiring with the new fibre wiring. In order for this replacement to take place, you will need to have access to your roof and be able to supply an extra power socket for the new equipment. Then once the wiring is replaced, the technician […]

How is fibre internet installed?

If your home is still under construction or undergoing renovations, you must ask your electrician to pass what is known as a conduit pipe to rooms where you would like an internet point. This internet point could be a Wi-Fi access point or an ethernet access point, routed to where the modem is planned to […]

How should I prepare my home for an ideal internet set-up?

There are several ways you can get connected to the internet at home. Here are some of the most common technologies typically used to do so: A fixed connection using copper or fibre, depending on what’s available in your area and connecting your modem to a faster technology. A 4.5G powered technology, known as Plug’n’GO, […]

What are the most common home network options available?

We’d suggest you consider using CAT 6 cables – they’re really top-notch! These cables are built to handle frequencies of up to 250 MHz, supporting speeds as fast as 10Gbps, meaning they process more data in one go. CAT 5e cables are also good to go. They can handle frequencies of up to 100 MHz […]

What type of wires or cables should my electrician use?

The best location to install your modem in your home is in a central area that is close to where you typically use the internet the most. Here are some tips to keep in mind: Your modem should be placed in a central location that is easy to access. By placing it there, the Wi-Fi […]

Where should I install the modem in my home?

When you sign up for our Duo Pack Interactive Phone & TV package with a 24-month contract, you’ll enjoy complimentary installation for both your fixed line and TV service.

Are there any installation charges on the Duo Pack Interactive & TV?

At times, due to various works being done, our infrastructure might be in the way of your plans. We understand your frustration and we apologise for any inconvenience this may have caused. Bear in mind that you can request for us to temporarily move these until you finish your work. All you need to is […]

I am in the process of renovating or demolishing a building/part of the building and GO’s wiring is in the way. What can I do?

Did you come across a broken inspection box or an open distribution point – usually attached to facades – which might be of danger to anyone that may come in contact with it? Did you see any hanging cables that are an eyesore or could potentially be dangerous? Ideally, you should report any of the […]

I came across GO’s property (inspection boxes, distribution points, dangerous cables, hanging cables) which need some attention. Where can I report this?

When you buy our Smart Wi-Fi pods with Try & Buy, you’ll get a 30-day period to try them out. During these 30 days, if you decide the pods aren’t for you, then you’ll have the option to stop the subscription and also get a refund of the one-time €30 activation fee. If you find […]

How does Try & Buy work for Smart Wi-Fi pods?

When you link your Smart Wi-Fi to your GO modem, they will automatically use the modem’s existing network name. This can be the original name that came with the modem or a special Wi-Fi name that you made. This way, you won’t need to stress about reconnecting all the devices that were previously linked to […]

Can I keep using the same network name on GO Smart Wi-Fi as on my original Wi-Fi network?

GO Smart Wi-Fi can only be used with a GO internet service, so if you would like to enjoy benefits like extended and uninterrupted Wi-Fi signal anywhere in your home, you will need to have a GO internet subscription. If you are not yet subscribed to the GO Internet service, take a look at our […]

Will the GO Smart Wi-Fi system work if my internet connection is with a different network provider?

Since the GO Smart Wi-Fi Pods are designed to communicate seamlessly with each other, you will stay connected to the network without having to reconnect to a different Wi-Fi hot-spot within the home.

Will my Wi-Fi stay connected if I move to another room on Smart Wi-Fi?

GO Smart Wi-Fi work seamlessly with any GO modem. Although they can work with other modems, such as third-party routers or modems supplied by alternative internet service providers, bear in mind what we can only guarantee support when GO Smart Wi-Fi is connected to a modem supplied by GO.

Can I use GO Smart Wi-Fi Pods with any modem?

When you order a Mix & Match Home Pack, you have the option to get connected right away thanks to the Smart Hub 4.5G modem. This can take place before your appointment with one of our technicians who will come to visit you to install your fixed internet service. You can collect your Smart Hub […]

What is the Same Day Internet service?

Band steering allows you to connect to the best frequency band available and supported so that your Wi-Fi connectivity is optimal. Firstly, confirm your modem’s model before following these instructions: Technicolor TG789vac v2 Open an internet browser, and in the URL bar, type in ‘192.168.1.254’ (unless you have changed the default IP address) and press […]

How do I enable/disable band steering for better Wi-Fi coverage?

Known as bridge mode, this consists of using the GO modem as a bridge between the internet connection and your router or firewall, so that the internet connection is activated directly on your router or firewall. So all you need to do to activate your internet connection directly on your router or firewall is to […]

How can I activate my internet connection directly on my router or firewall?

Port forwarding is a way of making a computer on your home or business network accessible to computers on the internet and it is commonly used in gaming, security cameras and home automation, amongst other things. All you need to do to set port forwarding on your modem is follow these easy steps. Firstly, confirm […]

How do i set up port forwarding (for cameras, online gaming etc?)

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio First, we need to find out whether this issue is related to one or more devices connected to this service. Make sure all internet cables are connected properly to the ports found at the back of your modem. If everything looks good, check the […]

My home internet is not working. What can I do?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿﻿Download audio   If your internet is only disconnecting on one device, you may need to check the device itself and see if there are any pending software updates. If you are experiencing disconnections on all devices connected to this specific internet service, first test your […]

My internet keeps disconnecting. What can I do?

The actual performance of your internet connection’s speed is contingent upon a variety of factors, as outlined below: The proximity of your device to your modem when utilizing Wi-Fi connectivity. The presence of any hindrances between your device and modem, such as walls, furniture, or other devices employing Wi-Fi connections. The number of devices linked […]

What do I do if my connection is slow?

When you subscribe to a Plug’n’GO plan with Try & Buy, we give you a 30-day period to try out the plan. During those 30 days, if you decide the plan isn’t for you then you’ll have the option to stop the subscription without committing to the full length of the plan (i.e. 24 months).

How does Try & Buy work for Plug’n’GO?

Plug’n’GO is an internet package that utilises the Smart Hub modem. This nifty Smart Hub modem is designed to link up with the internet through GO’s advanced 4.5G network, offering you the delightful advantage of an uninterrupted 24/7 internet connection within your home, all without the hassle of any installations. The moment you plug the […]

What’s the difference between Plug’n’GO and Smart Hub?

Plug’n’GO makes use of a Smart Hub modem that directly connects to GO’s 4.5G network. This means you can enjoy a dependable and robust internet connection right from the moment you turn it on, without requiring a technician to set it up. Simply plug it in to a power source, and you’re good to go!

How does Plug’n’GO work?

When you apply for a Home Pack on a 24-month agreement, you will get: Free landline installation Free internet installation Free installation of your TV boxes, up to two boxes (€30 per outlet thereafter) If you apply for your Home Pack without an agreement, the charges for the installations are: €75 for the landline service […]

What are the charges to get my Home Pack services installed?

﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio You can read this FAQ in English or Maltese. The easiest way to find your postcode is to use the free service provided by MaltaPost on their website. Although a rare occurrence, should your postcode is in the MaltaPost database but isn’t recognised by […]

How can I find my postcode?

When you are testing your connection whilst connected with an Ethernet cable, you are more likely to get an accurate result because the internet signal is being guided directly from your modem to your laptop/PC. On the other hand, when you are connected with wireless, the signal from your modem to your laptop/PC is directed […]

Why do I get different results when I test my internet speed with a cable connection and when I test with a wi-fi connection?

You can check your internet speed by using an online speed test. Go to https://speedtest.go.com.mt/ Connect your device to your network, preferably directly to your modem by using an ethernet cable and make sure that no other devices are using the internet. Close any other applications or programmes that may be using the internet since […]

How can I check my internet speed?

Your download speed can be influenced by several factors, often beyond our control. This is why we use the term ‘up to’ when advertising our download speeds. Some of these factors include the internet browser you’ve opted to use, the number of people online at the same time, your computer’s specifications, whether you are browsing […]

Why isn’t my speed test showing me the correct speed of my internet package?

Our Second Residence service is an amazing add-on for your Home Pack plan. It hooks you up with landline, internet, and TV for your second home, all tailored to your primary Home Pack plan. Here’s what you’ll enjoy: Landline: Stay connected with our landline service. Make local fixed line calls at just €0.05c per minute […]

How do I set up a second residence?

There are several factors that may affect your internet speed. For instance, certain connections like Bluetooth, other networks in your area and other wireless network devices may interfere and even cause interruptions to your Wi-Fi. If you feel you’re having issues with your internet, we suggest that you test your internet connection by logging into […]

Why am I getting slow internet speeds?

You can read this FAQ in English or Maltese. You can personalize your Wi-Fi by changing your network name and password. All you need to do is follow these easy steps, but firstly, double-check your modem’s model and follow the instructions below.   Technicolor DGA0122 / TG789vac v2 Open an internet browser, and in the […]

How do I change my Wi-Fi network name and/or password?

In some cases, other gadgets like your neighbour’s modem or other equipment may interfere with your Wi-Fi signal. If you’re having such an issue, you can try changing the Channel and see if doing so will make a difference. Firstly confirm your modem’s model before following the below instructions.   Technicolor TG789vac v2 ﻿ Open […]

How can I change the modem Wi-Fi channel?

There’s nothing worse than having a spotty wi-fi signal when you’re trying to do the things you enjoy most online. However, there’s no need to fret. There are several ways to improve your Wi-Fi signal, depending on what is causing the issue. Here are some general tips to improve your signal: Move your modem: Try […]

How can I improve my Wi-Fi signal?

Wireless fidelity or more commonly known as Wi-Fi is a way to connect your computer, phone or other devices to the internet wirelessly, without using any cables. When you use Wi-Fi, you connect to a wireless access point, like a router, which sends and receives data using radio waves. Once you’re connected to a Wi-Fi […]

How does my Wi-Fi work?

You might need to set up your internet connection again because you can disconnect your equipment to do some DIY at home. You can reconnect your fixed home internet in a few steps: Clip one side of the RJ11 (the grey cable provided by GO) into the port at the back of your modem, marked […]

Internet and Wi-Fi