What should I do if I have a red light on my modem and have no internet connection?

You can check out the below steps to troubleshoot at home, or else test your connection using the MyGO feature.

First, you need to ensure that the cables are connected to the right ports. The Ethernet cable should be connected to Port 1, 2 or 3.

  • Open your preferred web browser (eg. Google Chrome, Microsoft Edge etc)
  • Type in 192.168.1.254 in the search bar
  • Click on ‘Internet access’
  • Type in your internet username (which you can find on the copy of your agreement or on one of your bills) and password (which is set as your telephone number by default, unless this has been changed)

If you still cannot connect to the internet, we recommend you test your internet connection using MyGO, or else contact us us on WhatsApp, Facebook Messenger or using the Live Chat on our website. Until the technician attends to your fault, we promise to find an alternative solution to keep you connected.