There are several ways you can troubleshoot at home before resorting to our support team for further assistance.
First, you need to ensure that the cables are connected to the right ports. The Ethernet cable should be connected to Port 1, 2 or 3. If you still cannot browse on all the devices you have, then follow the next steps.
If you still cannot connect to the internet, we recommend you test your internet connection using MyGO, or else contact us via Live Chat or Facebook. Until the technician attends to your fault, we promise to find an alternative solution to keep you connected.