What should I do if I have a red light on my modem and have no internet connection?

There are several ways you can troubleshoot at home before resorting to our support team for further assistance.

First, you need to ensure that the cables are connected to the right ports. The Ethernet cable should be connected to Port 1, 2 or 3. If you still cannot browse on all the devices you have, then follow the next steps.

  • Open your preferred web browser (eg. Google Chrome, Microsoft Edge etc)
  • Type in in the search bar
  • Click on ‘Internet access’
  • Type in your broadband username (which you can find on the copy of your agreement or on one of your bills) and password (which is set as your telephone number by default, unless this has been changed)

If you still cannot connect to the internet, we recommend you test your internet connection using MyGO, or else contact us via Live Chat or Facebook. Until the technician attends to your fault, we promise to find an alternative solution to keep you connected.