You can check out the below steps to troubleshoot at home, or else test your connection using the MyGO feature.
First, you need to ensure that the cables are connected to the right ports. The Ethernet cable should be connected to Port 1, 2 or 3.
If you still cannot connect to the internet, we recommend you test your internet connection using MyGO, or else contact us us on WhatsApp, Facebook Messenger or using the Live Chat on our website. Until the technician attends to your fault, we promise to find an alternative solution to keep you connected.