What should I do if I have a red light on my modem and have no internet connection?

There are several ways you can troubleshoot at home before resorting to us for further assistance.

First, you need to ensure that the cables are connected to the right ports. The Ethernet cable should be connected to Port 1, 2 or 3. If you still cannot browse on all the devices you have, then follow the next steps.

  1. Open your preferred web browser (eg. Google Chrome, Microsoft Edge etc)
  2. Type in 192.168.1.254 in the search bar
  3. Click on ‘Internet access’
  4. Type in your broadband username (which you can find on the copy of your agreement or on one of your bills) and password (which is set as your telephone number by default, unless this has been changed)

You may also check the following FAQs for further assistance

Why do I get different results when I test internet speed with a cable connection instead of a Wi-Fi connection?

What do I do if my connection is slow?

What do I do if my internet keeps disconnecting?

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