The first step is to perform a line test on your connection to see if there is a problem. You can do this both via the ChatBot or via MyGO.

To test your connection via ChatBot, message the Bot on WhatsApp (+35679707970), Facebook Messenger (Facebook page) or Live Chat and request an internet line test, providing your service number and a contact mobile number on which the results of the tests will be sent.

To test your internet connection from the website, log into MyGO and perform the test.

If the test shows no issues, try disconnecting and re-plugging the internet cable from the modem to the telephone socket and check your internet connection again. If the issue persists, make sure that cables from all of your devices are connected to the modem in the ports found at the back of the modem.

If no fault is detected, we need to find out whether this issue is related to one or more devices connected to this service.

Make sure all internet cables are connected properly to the ports found at the back of your modem. If everything looks good, check the device itself and whether there are any pending software updates.

If this is still not the case, please speak to one of our agents using WhatsApp, Facebook Messenger or Live Chat so that they can assist you further.

All Devices

If the line test failed to detect a problem and the issue persists, speak to one of our agents via WhatsApp, Facebook Messenger or Live Chat. We’re here to help.