﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿Download audio First, we need to find out whether this issue is related to one or more devices connected to this service. Make sure all internet cables are connected properly to the ports found at the back of your modem. If everything looks good, check the […]

My home internet is not working. What can I do?

﻿﻿﻿﻿﻿﻿﻿﻿ Your browser does not support the audio element. ﻿﻿﻿Download audio   If your internet is only disconnecting on one device, you may need to check the device itself and see if there are any pending software updates. If you are experiencing disconnections on all devices connected to this specific internet service, first test your […]

My internet keeps disconnecting. What can I do?

The actual performance of your internet connection’s speed is contingent upon a variety of factors, as outlined below: The proximity of your device to your modem when utilizing Wi-Fi connectivity. The presence of any hindrances between your device and modem, such as walls, furniture, or other devices employing Wi-Fi connections. The number of devices linked […]

What do I do if my connection is slow?

When you are testing your connection whilst connected with an Ethernet cable, you are more likely to get an accurate result because the internet signal is being guided directly from your modem to your laptop/PC. On the other hand, when you are connected with wireless, the signal from your modem to your laptop/PC is directed […]

Why do I get different results when I test my internet speed with a cable connection and when I test with a Wi-Fi connection?

Your download speed can be influenced by several factors, often beyond our control. This is why we use the term ‘up to’ when advertising our download speeds. Some of these factors include the internet browser you’ve opted to use, the number of people online at the same time, your computer’s specifications, whether you are browsing […]

Why isn’t my speed test showing me the correct speed of my internet package?

There are several factors that may affect your internet speed. For instance, certain connections like Bluetooth, other networks in your area and other wireless network devices may interfere and even cause interruptions to your Wi-Fi. If you feel you’re having issues with your internet, we suggest that you test your internet connection by logging into […]

Why am I getting slow internet speeds?

There’s nothing worse than having a spotty Wi-Fi signal when you’re trying to do the things you enjoy most online. However, there’s no need to fret. There are several ways to improve your Wi-Fi signal, depending on what is causing the issue. Here are some general tips to improve your signal: Move your modem: Try […]

How can I improve my Wi-Fi signal?

Wireless fidelity or more commonly known as Wi-Fi is a way to connect your computer, phone or other devices to the internet wirelessly, without using any cables. When you use Wi-Fi, you connect to a wireless access point, like a router, which sends and receives data using radio waves. Once you’re connected to a Wi-Fi […]

How does my Wi-Fi work?

In some cases, other gadgets like your neighbour’s modem or other equipment may interfere with your Wi-Fi signal. If you’re having such an issue, you can try changing the Channel and see if doing so will make a difference. Firstly confirm your modem’s model before following the below instructions.   Technicolor TG789vac v2 ﻿ Open […]

How can I change the modem Wi-Fi channel?

You can read this FAQ in English or Maltese. You can personalize your Wi-Fi by changing your network name and password. All you need to do is follow these easy steps, but firstly, double-check your modem’s model and follow the instructions below.   Technicolor DGA0122 / TG789vac v2 Open an internet browser, and in the […]

How do I change my Wi-Fi network name and/or password?

You can check your internet speed by using an online speed test. Go to https://speedtest.go.com.mt/ Connect your device to your network, preferably directly to your modem by using an ethernet cable and make sure that no other devices are using the internet. Close any other applications or programmes that may be using the internet since […]

How can I check my internet speed?

Band steering allows you to connect to the best frequency band available and supported so that your Wi-Fi connectivity is optimal. Firstly, confirm your modem’s model before following these instructions: Technicolor TG789vac v2 Open an internet browser, and in the URL bar, type in ‘192.168.1.254’ (unless you have changed the default IP address) and press […]

How do I enable/disable band steering for better Wi-Fi coverage?

Known as bridge mode, this consists of using the GO modem as a bridge between the internet connection and your router or firewall, so that the internet connection is activated directly on your router or firewall. So all you need to do to activate your internet connection directly on your router or firewall is to […]

How can I activate my internet connection directly on my router or firewall?

Port forwarding is a way of making a computer on your home or business network accessible to computers on the internet and it is commonly used in gaming, security cameras and home automation, amongst other things. All you need to do to set port forwarding on your modem is follow these easy steps. Firstly, confirm […]

Internet Service Issues