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We use the term ‘up to’ when advertising our download speeds because this variable can be considerably influenced by factors beyond our control. These include: the internet browser being used, the number of people online at that time, your computer specifications, whether you are browsing a local or an international website, and the technical capabilities of such websites. Wi-Fi modems and routers and personal firewalls can also significantly affect your broadband speed. In addition, Wi-Fi modems use radio waves which can interfere with other electronic components, such as microwaves and cordless phones, and as a result reduce your speed considerably. We advise that you keep your router as close as possible to your computer and at a high level (example, on a shelf). However, for the best experience, we advise you to connect directly to the cable modem via an Ethernet cable.