Why isn’t my speed test showing me the correct speed of my internet package?

We use the term ‘up to’ when advertising our download speeds because this variable can be considerably influenced by factors beyond our control. These include: the internet browser being used, the number of people online at that time, your computer specifications, whether you are browsing a local or an international website, and the technical capabilities of such websites.

Wi-Fi modems and routers and personal firewalls can also significantly affect your broadband speed. In addition, Wi-Fi modems use radio waves which can interfere with other electronic components, such as microwaves and cordless phones, and as a result reduce your speed considerably.

If you wish to keep using your internet connection through Wi-Fi, we suggest that you apply for the GO Smart Wi-Fi option, where you can significantly improve your Wi-Fi connection throughout your house. Alternatively, we advise that you keep your router as close as possible to your computer and at a high level (example, on a shelf). However, for the best experience, we advise you to connect directly to the cable modem via an Ethernet cable.

You can always test out your connection using the MyGO feature any time you want.