Getting Started with Internet
- The loaner modem isn’t connecting to the internet. What should I do?
- What offers are available with Home Pack?
- How soon can I get an appointment after booking?
- Can I reschedule or cancel my booking?
- Do I need to prepare anything before the Wi-Fi Crew arrives?
- Is the Wi-Fi Crew service available across all Malta and Gozo?
- Is there a charge for the Wi-Fi Crew service?
- What can the Wi-Fi Crew help me with?
- What if additional equipment is needed during the visit?
- How long does a typical Wi-Fi Crew visit take?
- Can the Wi-Fi Crew guarantee better Wi-Fi performance after their visit?
- My Plug’n’GO isn’t switching on. What should I do?
- My Plug’n’GO isn’t connecting to the internet. What should I do?
- Can I create a guest Wi-Fi network for visitors?
- What is a mesh Wi-Fi system and how is it different from a traditional router and extender setup?
- What service can I activate since my property is pre-wired?
- Are there any costs associated with activating my pre-wired home?
- How can I activate my GO service?
- What does it mean that my home is pre-wired for GO services?
- How does express delivery with Plug’n’GO work?
- How can I order Plug’n’GO online?
- Who is eligible for the 6 months free internet offer?
- What is the 6 months free Giga offer?
- Can I change my internet plan after the 6 months free Giga offer ends?
- What is the difference between the 24-month and monthly Home Pack subscriptions?
- What fibre internet speed should I get?
- How should I prepare my home for an ideal internet set-up?
- What are the most common home network options available?
- What type of wires or cables should my electrician use?
- Where should I install the modem in my home?
- How can I find my postcode?
- Can I change my internet speed after subscribing to an internet plan?
- Is fibre internet and 5G the same thing?
- Do I need new equipment for fibre internet?
- How is fibre internet installed?
- How do I set up my internet connection?
- What are home plugs boosters and how can I set them up?
- How can I change a technician’s appointment?
- What is the Same Day Internet service?
- Which add-ons can I add to my internet once I have subscribed to a plan?
- How can I upgrade/downgrade my internet service’s speed?
- Are there any installation charges on the Duo Pack Interactive & TV?
- How does Plug’n’GO work?
- What are the charges to get my Home Pack services installed?
- How does Try & Buy work for Plug’n’GO?
- What’s the difference between Plug’n’GO and Smart Hub?