There are several factors that may affect your internet speed. For instance, certain connections like Bluetooth, other networks in your area and other wireless network devices may interfere and even cause interruptions to your Wi-Fi.
If you feel you’re having issues with your internet, we suggest that you test your internet connection by logging into MyGO.
If the test shows that there is no fault, try to disconnect some of the connected devices and give it another go. If the speed does not improve, consider moving closer to your modem. However, if the speed improves when doing so, then this means that your internet connection is working fine but you might have issues with your Wi-Fi range that could be caused by other devices interfering with your Wi-Fi signal. This issue can easily be sorted by using Wi-Fi pods that can help boost your Wi-Fi signal across your property.
Below are some things you can try if you’re connected via Wi-Fi or you’re wired.
If you are using a third-party router, try to connect to our modem directly to identify if it’s a router issue or a connection problem.