Why am I getting slow internet speeds?

  • Wi-Fi
    • Wi-Fi connection speed may vary due to one or more of the following:
    • The device is being used outside of the modem range.
    • There are active applications in the background.
    • There are multiple devices connected and being used on the same network.
    • Wireless interference (from other wireless devices at home or nearby such as Bluetooth speakers/sound bars and even cordless phones).
    • In case you have our Technicolor 789 modem, it’s important to check that both the 2.4GHz and 5GHz modem lights are on.
    • It’s important to have the latest operating system version updates.
  • Wired
    • Active downloads or multiple devices on the same network may impact your Internet speed.
    • Run a speed test to check your live speed: http://speedtest.go.com.mt/.
    • Try connecting to a different device.
    • It’s important to have the latest operating system version updates.

If you are using a third-party router; try to connect to our modem directly to identify if it’s a router issue or a connection problem.

If problem persists, despite troubleshooting with the above recommendations please test your connection on MyGO.