You can check out the below suggestions, or else test your connection using the MyGO feature.

Wi-Fi

• Wi-Fi connection speed may vary due to one or more of the following:
  • The device is being used outside of the modem range
  • There are active applications in the background
  • There are multiple devices connected and being used on the same network
  • Wireless interference (from other wireless devices at home or nearby such as Bluetooth speakers/sound bars and even cordless phones)
• In case you have our Technicolor 789 modem, it’s important to check that both the 2.4GHz and 5GHz modem lights are on
• It’s important to have the latest operating system version updates

Wired

• Active downloads or multiple devices on the same network may impact your Internet speed
• Run a speed test to check your live speed
• Try connecting to a different device
• It’s important to have the latest operating system version updates

If you are using a third-party router; try to connect to our modem directly to identify if it’s a router issue or a connection problem.