You can check out the below suggestions, or else test your connection using the MyGO feature.

Wi-Fi
- Wi-Fi connection speed may vary due to one or more of the following:
- The device is being used outside of the modem range
- There are active applications in the background
- There are multiple devices connected and being used on the same network
- Wireless interference (from other wireless devices at home or nearby such as Bluetooth speakers/sound bars and even cordless phones)
- In case you have our Technicolor 789 modem, it’s important to check that both the 2.4GHz and 5GHz modem lights are on
- It’s important to have the latest operating system version updates
Wired
- Active downloads or multiple devices on the same network may impact your Internet speed
- Run a speed test to check your live speed
- Try connecting to a different device
- It’s important to have the latest operating system version updates
If you are using a third-party router; try to connect to our modem directly to identify if it’s a router issue or a connection problem.