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Why am I getting slow internet speeds?

You can check your speed on our site, here. Please make sure that all other devices are disconnected from the internet while doing the test and that the device you are using is a wired connection, not Wi-Fi.

If the wired speed matches your subscription speed, you can try another test over Wi-Fi. If the Wi-Fi test result is lower than the wired result, please refer to the Wi-Fi troubleshooting guide, below.

If the wired test result is low, you can switch the modem off and on again. If the problem persists, we suggest calling our technical support helpline on 80072121.

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