Why am I getting slow internet speeds?

You can check out the below suggestions, or else test your connection using the MyGO feature.

Wi-Fi

  • Wi-Fi connection speed may vary due to one or more of the following:
    • The device is being used outside of the modem range
    • There are active applications in the background
    • There are multiple devices connected and being used on the same network
    • Wireless interference (from other wireless devices at home or nearby such as Bluetooth speakers/sound bars and even cordless phones)
  • In case you have our Technicolor 789 modem, it’s important to check that both the 2.4GHz and 5GHz modem lights are on
  • It’s important to have the latest operating system version updates

Wired

  • Active downloads or multiple devices on the same network may impact your Internet speed
  • Run a speed test to check your live speed
  • Try connecting to a different device
  • It’s important to have the latest operating system version updates

If you are using a third-party router; try to connect to our modem directly to identify if it’s a router issue or a connection problem.