Our Plug’n’GO service uses a different numbering format from standard mobile SIMs, which typically begin with 77, 78, 79 or 99.

In fact, this service is usually identified by a number starting with 400XXXXXXX, which can be found on your SIM documentation or device packaging.

If the number isn’t being recognised, please double-check that you’re using the correct Plug’n’GO details rather than a mobile or other reference number.

If you’re still experiencing issues, our support team can help verify your details. Reach out to us via WhatsApp, Facebook Messenger or Live Chat to confirm your data hasn’t run out.