We understand how frustrating a slow connection can be. Your internet speed can depend on several factors, including:

• Your distance from the modem when using Wi-Fi. If you’re too far away, the signal might weaken.
• Obstacles between your device and the modem, such as walls, furniture or other Wi-Fi devices can interfere with your connection.
• The number and activities of connected devices. For instance, if multiple devices are in use, especially downloading large files, it may affect your speed.
• Malicious software on your devices, like viruses, malware or other threats can slow things down significantly.
• Occasionally, problems within our network can disrupt your service.

Quick fixes to try

Start off by moving closer to your modem. If your speed improves when you’re nearby, consider strengthening your signal with a more advanced solution like the GO Smart Wi-Fi.

If multiple devices or heavy downloads are causing congestion, you can limit the number of devices or look into upgrading your internet package to a higher download speed. If an upgrade doesn’t give you the results you want, you can always switch back to your previous plan.

On the other hand, if you suspect malicious software, we recommend installing GO Secure Net to keep your internet and devices protected against viruses, malware and other threats.

If your device itself has limitations, upgrading to a newer model might be your best option.

How we can help

When you reach out to us, we’ll start by checking for any issues on our side. Running a test with MyGO automatically flags any problems, and while we work on resolving them, we’ll make sure you stay connected through an alternative option. Don’t have MyGO? No worries, just contact us via WhatsApp, Facebook Messenger, or Live Chat. All you need to do is enter your telephone number, and we’ll do the checks for you.

If you’ve gone through all these tests and the internet speed is still being a bit sluggish, it’s possible that there’s something external causing the trouble. In such cases, our technical agents can lend a hand to sort things out. Feel free to get in touch with us through WhatsApp, Facebook Messenger, or Live Chat for some quick assistance