What features are planned for the future? The following features are planned for the future: Different roles with different access permissions. Services screens, will allow several actions based on the role and rights assigned to the user, such as reporting faults, service monitoring, service modification etc.

What features are planned for the future?

How can I categorise my accounts? Accounts can be categorised in two ways; unpaid bills and no pending bills. These categories can be selected by clicking on the dropdown menu named All Accounts. You can also sort the columns of account, amount due and last payment, by clicking on the arrow next to the text.

How can I categorise my accounts?

How can I give friendly names to my accounts? By clicking on the billing account number, a new window will open where an edit feature is shown. Once the edit feature is clicked, a popup window will open where the friendly name can be given.

How can I give friendly names to my accounts?

How can I download bills? To download bills from Business MyGO, follow the instructions below: When clicking on any account, a new window will open and lead you to the download bills button. On this page, you can either choose to download all bills shown or tick the box next to the bills you wish […]

How can I download bills?

What is an administrator, and what is their role? The administrator role will have access to all the organisation’s accounts. Only the administrator can execute certain features such as: Edit, Add or Remove users, Give certain permissions to users (still under development), Link organisations, Change billing account names to friendly names, Download bills and pay […]

What is an administrator, and what is their role?

What does an organisation refer to? When using Business MyGO, an organisation refers to a legal entity such as a registered business or person.

What does an organisation refer to?

How to link a business account to Business MyGO? After having created your Business MyGO account the following information will be requested, in order for your to link your business account: Select Identification Type – CReg, ID card, Passport. Enter Identification Number. Account number. One of the last 3 bills for that billing account. A […]

How to link a business account to Business MyGO?

How to register to Business MyGO? Follow the instructions below, to register for your Business MyGO account: Login to www.go.com.mt and click on MyGO login and toggle to Business MyGO. New users have to start registration via MyGO screens, where the screens will prompt you to provide a name and a valid email. An email […]

How to register to Business MyGO?

What new features are available in Business MyGO? With Business MyGO, now you are able to: Download multiple bills at one go. Access different organisations from one Business MyGO account. Have multiple administrator users for the same organisation.

What new features are available in Business MyGO?

There are various reasons as to why you are not able to view all the features available in the GO app. Some of these may include: Your mobile service is not linked Your billing account is not linked Your service is not eligible for a certain feature Your app is not updated to the latest […]

I am not able to view all available app features. What can I do?

Having trouble finding the “Boost bundles” button on the GO app? No worries, we’ve got you covered! To make sure everything’s linked up correctly, just follow these simple steps: Open the GO app and head to the “More” tab at the bottom. Look for “Link accounts and services” and give it a tap. Hit the […]

How can I buy a bundle if I cannot see the Buy Bundle button?

If you’re having trouble creating a new password even though you’re following all the necessary requirements, don’t worry, we’re here to help. It’s possible that your password includes your name or username or that you’ve used this password before in your last 10 changes. To solve this issue, simply choose a new password that doesn’t […]

I am getting an error when creating a new MyGO password. What can I do?

At GO, your security is our top priority. Rest assured, the card details you link to the GO app and MyGO aren’t stored on our systems, significantly reducing the risk of data breaches. Instead, we entrust your sensitive information to APCO, a third-party provider that specializes in 3D secure payment gateways. APCO is committed to […]

How do I ensure that my card details are stored safely?

There are a couple of reasons why this could occur, and I’m here to help you understand it better. Firstly, it’s possible that you’ve purchased different data bundles at different times. For instance, you might have gotten a 1 GB data bundle initially and then, at a later time, added a 5GB data bundle. Because […]

Why do I see multiple data bundles in my MyGO dashboard?

Whether you are on a top-up plan or on a pay monthly plan, you can purchase add-on bundles for your service whenever you need. There is a variety of bundles to choose from and to check which bundles are available specifically for you, you can either log into the GO app or MyGO. GO app […]

How can I buy a mobile bundle from the GO app or MyGO?

You can easily switch off your bill itemisation from MyGO. By doing so, you will no longer receive a breakdown of your mobile or landline usage for the previous month. Here is what you need to do: Log into MyGO Go to “Settings” from the top menu Click on “Manage billing accounts” from the left-hand […]

How can I turn off my bill itemisation?

Unbilled usage is any usage available on your mobile and landline service which has not been billed yet and therefore, is not reflected on your bill. To check your unbilled usage follow these steps: Log into MyGO Click on “Bills and Payments” from the top menu Next, click on the card related to the billing […]

Where can I see my unbilled usage in MyGO?

Linking a new service or account to your MyGO account is super easy, while you can link an account or service from both MyGO and the GO app. MyGO To link a mobile service to your MyGO account: Start off by logging into MyGO Go to Settings from the top menu​ Tap on the “Link […]

How do I link additional accounts or services?

There are two reasons why your GO app or MyGO Home tab is empty. Some of the most common ones include: You do not have any mobile services or billing accounts linked. If this is the case, you can link your mobile service or your billing accounts so that you can begin making use of […]

Why is my MyGO Home tab empty?

A mobile number can be registered on one person but used by another. This is particularly true in cases where a service is registered on a parent but is used by a child. For this reason, we have differentiated the mobile service’s visibility by user type. When you verify your mobile service via an SMS […]

What is the difference between linking a mobile number and an account to MyGO?

If you cannot see your mobile number listed under the ‘Manage mobile services’ tab in MyGO or “Manage Services” in the GO app, this could be due to the fact that you have not linked your mobile service as a service user. You can still see your bundle balance on the dashboard if your mobile’s […]

Why do I not see my mobile number in ‘Manage mobile services’?

When you link your mobile number, you’ll be able to manage services for that specific number, like checking your balance and bundle details. If you want to view all your accounts, click the ‘Link GO accounts’ button in MyGO and follow the steps that are shown on the screen. To link an account, you’ll need […]

Why can’t I see my accounts after linking my mobile number?

There are various reasons why you may not be seeing all your billing accounts. Here are some possible reasons: 1. Your billing accounts are registered to different identification numbers 2. Your billing account is registered to receive printed bills and you have not manually linked it to MyGO 3. Your billing account is set on […]

Why can’t I see all my accounts on MyGO?

With both MyGO and the GO app you can manage your services, bills, accounts and do so much more, wherever and whenever. What’s more, MyGO and the GO app share the same login details, which means that if you already have a MyGO account, all you need to do is enter your email address and […]

How do I register for MyGO and the GO app?

There are two ways to delete your MyGO account: Contact us on WhatsApp, Facebook Messenger or Live Chat. You’ll be asked to provide us your details. Once you do so, we’ll delete your account on your behalf. Log into the GO app, go to the More tab, tap on “MyGO Settings” and tap on Delete […]

How can I delete my MyGO account?

Since your login email is linked to your MyGO account, you are unable to change it to a different email. Having said that, if your email has been compromised or you wish to change it for personal reasons, get in touch with on WhatsApp, Facebook Messenger or Live Chat as soon as possible. We’ll proceed […]

How can I change my login email address for MyGO?

When changing your MyGO contact details, you only have the option to change: – Your contact number – Your MyGO password If you would like to to change your email address, we’ll need to delete your MyGO account so that you can create a new one using your preferred email. To change your contact number […]

How can I add or change my MyGO contact details?

If you have forgotten your MyGO or GO app password, you can quickly reset it through the apps themselves. In MyGO, you can reset your password by: 1. Going to MyGO 2. Clicking on the “Forgot Password?” button 3. Entering the email address you use to log into MyGO 4. Once you receive the reset […]

How can I change my MyGO and GO app password?

When you download the GO app and you link your GO mobile service, you are eligible for a one-time free 10GB bundle. If you are on a contract, you can also access this bundle if your billing account is linked. You can get this bundle by: Logging into the GO app. Selecting your mobile service […]

How do I get the free 10GB bundle through the app?

The GO app is our self-care app specifically designed to give you the freedom to manage your mobile service, view and pay your bills anytime you want and do so much more, the minute you link your accounts. When you link your mobile service via SMS verification, you can: View your bundle balances Review your […]

Why should I use the GO app?

MyGO is our self-care web portal, specifically created to give you all the freedom you need to manage your billing accounts, services and bills and do so much more, any time you want, the minute you link your accounts. When you link your mobile service via SMS verification, you can: View your bundle balances Review […]

MyGO & GO app