Complete guides for understanding your bills

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Understanding your Starter Jack bill
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Understanding your Duo Pack bill
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Understanding your Freedom mobile bill
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Understanding your Smart+ mobile bill
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Understanding your Home Pack bill
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How can I view and pay my bills online?
You can pay your bills either from the main GO website, from MyGO  or from the GO app. You can view your bills on MyGO or the GO app. GO Website The bill payment option on the main website is available through Quick links in the top right corner, and for that, you will need to know the account number. You can pay your own bill or of someone else. The account number can be found on your bill, at the top of the page. MyGO 1. If you have any pending bills, a card will appear on the main page. You can click on the ‘Pay now’ button. 2. You can also click on ‘Bills & Payments’ at the top menu. Here you will be able to view all of your linked accounts, and any pending amount on each account. 3. Click on the account you wish to view. If you scroll down, you can view all bills issued for this account for the last 12 months. To make a payment click on ‘Make a payment’ 4. On the right side of the page a new pop up will appear confirming the amount due. Click on ‘Pay now’. If you are registered for Direct Debit Mandate, a message will appear at the top to inform you accordingly. 5. A new pop up will appear in the middle of the page, where you can enter your card details. You have an option to save a banking card for future payments, or else use a banking card only for this specific payment. Once you enter your card details, click on ‘Continue’.   GO app 1.If you have any pending bills, a card will appear on the main page. You can click on the ‘See details’ button, which will guide you immediately into the 'Payments' tab. 2. You can also click on the ‘Payments’ tab. Here you will be able to view all of your linked accounts, their respective issued bills for the last 12 months, and any pending amount on each account. Click on 'Pay now' found in the account's card. 3. A new page will appear can where you can enter your card details. You have an option to save a banking card for future payments, or else use a banking card only for this specific payment. Once you enter your card details, click on ‘Pay now’.
How can I pay by Direct Debit?
If you have direct debit payments set up for your account, the payment is taken automatically from the relevant bank account on the last working day of the month.
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