Move into a connected home

Existing customers

Already using GO internet

Tell us when and where you’re moving so that you can can take us along with you to your new address.

New customers

New to our GO services

Get everything you need for your home with our customizable & pre-mixed options.

If you’re an existing customer looking to move your service, get in touch with us via Live Chat to get your service up and running in no time. Alternatively, fill in this form.

Moving home: How to get organised before the big day

From making sure that all things are packed and labelled appropriately to confirming all the details with the movers, we know settling into a new home can be a tricky affair.

Worried you might get caught out at the last minute? No need to. Take a look at this checklist of things to do in the weeks leading up to moving day.

Download the checklist.

Find out more

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FAQs

How should I prepare my home for an ideal internet set-up?

If your home is still under construction or undergoing renovations, you must ask your electrician to pass what is known as a conduit pipe to rooms where you would like an internet point. This internet point could be a Wi-Fi access point or an ethernet access point, routed to where the modem is planned to be installed. Your electrician may also want to pass either a CAT6 ethernet cable, which is considered a superior network or a CAT5e cable. To date, both are supported.

You must also make sure that an entry point for the line feeding the modem from outside is prepared in that specific location. Lastly, remember to place your modem in a central location, so that you will have a wider Wi-Fi range across your house.

In contrast, if your home is already finished and you do not have the option to pass additional wiring, you can easily create a mesh Wi-Fi network using GO Smart Wi-Fi. To do so, all you need is an electrical socket for each Wi-Fi pod.

What are the most common home network options available?

There are several ways you can get connected to the internet at home. Here are some of the most common technologies typically used to do so:

  1. A fixed connection using copper or fibre, depending on what’s available in your area and connecting your modem to a faster technology.
  2. A 4.5G powered technology, known as Plug’n’GO, where you can plug the device anywhere you want and use the internet as long as there is a source of electricity and a stable mobile connection.

You can use both of these technologies:

  1. via a wired network, with a choice of ethernet / Wi-Fi access points in main areas. Consider having an ethernet point in rooms where you are planning to have a TV and/or laptops and gaming set-ups.
  2. via a Wi-Fi network from the modem’s in-built Wi-Fi connection or using a Wi-Fi mesh network such as Smart Wi-Fi.

Note: if your property is small and squarish in size (~60m2), you may not need to pass any additional ethernet or Wi-Fi access points. Instead, you may want to make use of the built-in Wi-Fi and/or ethernet ports from the modem itself. If this is what you’d like to do, place the modem close to your TV or PC/laptop set-up.

What type of wires or cables should my electrician use?

We’d suggest you consider using CAT 6 cables – they’re really top-notch! These cables are built to handle frequencies of up to 250 MHz, supporting speeds as fast as 10Gbps, meaning they process more data in one go.

CAT 5e cables are also good to go. They can handle frequencies of up to 100 MHz and up to 1Gbps speeds.

Where should I install the modem in my home?

The best location to install your modem in your home is in a central area that is close to where you typically use the internet the most.

Here are some tips to keep in mind:

  1. Your modem should be placed in a central location that is easy to access. By placing it there, the Wi-Fi signal will be spread evenly throughout your home.
  2. Avoid placing your modem near obstacles, such as walls, large furniture or metal objects, as these can interfere with the Wi-Fi signal and can reduce the strength of your connection.
  3. Place your modem on a shelf or table and not on the floor or in a basement. This can help to ensure that the Wi-Fi signal can travel freely without being obstructed by floors or walls.
  4. Your modem should be kept in a cool, dry location to prevent it from overheating. Avoid placing it in a hot or humid area, such as a closet or cabinet.
  5. Keep your modem away from other electronic devices that may cause interference, like microwaves, cordless phones and Bluetooth devices.