Is your Wi-Fi connection driving you up the wall? We’ve been there. Here are
some simple steps you can take to boost your signal.

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Keep your modem central

Wi-Fi signal strength decreases the further you are from your modem. Place your modem in a central, high-up spot and away from the wall.

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Avoid Wi-Fi interference

Devices like microwaves, radios, cordless phones all interfere with your Wi-Fi signal. Keep your modem away from these devices to avoid interference.

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Don't obstruct your modem

Many make the mistake of placing their modem in a cupboard or drawer. This weakens the signal strength, so keep your modem unobstructed for best results.

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Change your Wi-Fi channel

Last but surely not least, you may improve your Wi-Fi performance by changing your modem’s Wi-Fi channel. See our FAQs for step-by-step instructions on doing this.

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Get Smart Wi-Fi Pods

Get Smart Wi-Fi pods to increase the strength and range of your Wi-Fi. They are so simple to install, you can set up one yourself and radically extend your Wi-Fi range.


Why isn't my speed test showing me the correct speed of my internet package?

We use the term ‘up to’ when advertising our download speeds because this variable can be considerably influenced by factors beyond our control. These include: the internet browser being used, the number of people online at that time, your computer specifications, whether you are browsing a local or an international website, and the technical capabilities of such websites.

Wi-Fi modems and routers and personal firewalls can also significantly affect your broadband speed. In addition, Wi-Fi modems use radio waves which can interfere with other electronic components, such as microwaves and cordless phones, and as a result reduce your speed considerably.

If you wish to keep using your internet connection through Wi-Fi, we suggest that you apply for the GO Smart Wi-Fi option, where you can significantly improve your Wi-Fi connection throughout your house. Alternatively, we advise that you keep your router as close as possible to your computer and at a high level (example, on a shelf). However, for the best experience, we advise you to connect directly to the cable modem via an Ethernet cable.

You can always test out your connection using the MyGO feature any time you want.

How can I check my internet speed?

You can read this FAQ in English or Maltese.

You can check your speed by running a speed test. It is important that the test is done by connecting your computer/laptop directly with our modem and for the best result, assure yourself that no other devices are using the internet.

You can also check the speed you are receiving on your internet modem by following the below steps:

  1. Open an internet browser
  2. In the address bar type
  3. Click on broadband connection (top left)
  4. Choose DSL connection
  5. Check the bandwidth upload and download speed – that is the speed you are receiving till your modem


Verżjoni bil-Malti

Kif nista’ niċċekkja l-veloċità ta’ l-internet tiegħi?
Tista’ tiċċekkja l-veloċità tal-internet tiegħek billi tagħmel speed test. Huwa importanti li t-test isir meta l-kompjuter / laptop ikun imqabbad direttament b’cable mal-modem tagħna u għall-aħjar riżultat, kun żgur li l-ebda apparat ieħor ma’ jkun qed juża l-internet fl-istess ħin.

Tista’ wkoll tiċċekkja l-veloċità li qed tirċievi sal-modem tal-internet tiegħek billi ssegwi l-passi hawn taħt:

  1. Iftaħ browser tal-internet
  2. Fil-kaxxa tal-URL ikteb
  3. Agħfas fuq ‘broadband connection’ (fuq ix-xellug)
  4. Agħżel ‘DSL connection’
  5. Iċċekkja l-bandwidth upload u download speed – dik hija l-veloċità li qed tirċievi sal-modem tiegħek
Why do I get different results when I test my internet speed with a cable connection and when I test with a wi-fi connection?

When you are testing your connection whilst connected with an Ethernet cable, you are more likely to get an accurate result because the internet signal is being guided directly from your modem to your laptop/PC.

On the other hand, when you are connected with wireless, the signal from your modem to your laptop/PC is directed through radio waves, which can interfere with other electronic components and as a result, can reduce your speed considerably.

You can always test out your connection using the MyGO feature any time you want.