Connection without borders when travelling in the EU
Travelling shouldn’t be a hassle, while you shouldn’t have to worry about extra costs and connectivity. This is why we’ve made sure that moving from country to country is as seamless as possible. Take a look at our full list of roaming zones and here is some information about how roaming rates are charged.
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Discover all the information you need for the country you are visiting. Please note that Zone 1 EU details do not include Pay Monthly rates and benefits. More information is available in your monthly tariff details.
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Roam like at home
Keep all your data bundles wherever you are within the EU with no limitations, no setup required and no worries.
EU zone countries includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French West Indies, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden and the U.K.
112, the life-saving phone number
The 112 emergency phone number is available everywhere in the EU and the call is free of charge.
Discover more about this number.
Emergency Services
Public Warning Systems
Value Added Services
The below provides information on alternative means of access to emergency services in case you are unable to contact the emergency number 112 when you are travelling in a country in the EU/EEA. From the list below, please go to the country you are visiting to get information on other means of access to emergency services which are available, such as by sending an SMS to a specific number or by downloading an app on your mobile device, and take note of them.
| Country | Means of access | Description | Download Link | Additional Information |
| Austria | Emergency calls (voice) | 112 European emergency number (Police). 122 Fire brigade. 144 Ambulance. 140 Mountain rescue | ||
| Austria | Emergency applications | 113 European emergency number (Police). 122 Fire brigade. 144 Ambulance. 140 Mountain rescue | Click here | |
| Austria | Messaging | text based emergency call | Click here | |
| Belgium | Messaging | Texting to urgent medical assistance and texting to urgent police assistance | 4-digit numbers are used , distributed through deaf- and hearing impaired representative organisations to their membership or through requesting the information from the emergency service (use contacts mentioned on the website) or [email protected]. More information | |
| Belgium | Messaging | Application “App 112 BE” allowing access to urgent medical assistance, urgent police assistance and fire department , has a chat-function for deaf and hearing impaired and speech impaired. | /td> | The app has enhanced location (using GNSS) , allows for communicating additional (medical) information when emergency communication is set up. “app store” or “play store” , enter “app 112 be” as search item , download and register. |
| Bulgaria | Emergency applications | Mobile application for Android platform | Google Play | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Bulgaria | Emergency applications | Mobile application for iOS platform | Apple Store | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Bulgaria | Emergency applications | Mobile application for a web based web browser application for stationary and mobile computers. | Click here | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Czechia | Messaging | Emergency SMS for roaming end-users will be available on a dedicated long number (+420 720 000 112) in September 2023. | Emergency SMS for end-users roaming will be available provided that outgoing SMS are not blocked by the service provider for objective technical reasons and a SIM card is inserted in the end device. | |
| Czechia | Emergency calls (voice) | 112 Single European Emergency Number. 150 Fire Brigade. 155 Emergency Medical Service (Ambulance). 158 Police | ||
| Cyprus | Emergency calls (voice) | Voice Calls to 112 (Police, Ambulance and Fire Department) | ||
| Germany | Emergency Calls (Voice) | 110 | national emergency number for emergencies requiring the police | |
| Germany | Emergency Calls (Voice) | 112 | single european emergency number | |
| Denmark | Messaging | Long number for persons with disabilities allowing them to text the PSAP instead of calling. | The long number is not made public but informed via a handicap organisation upon request. Therefore, while technically usable by roaming customers, the long number is practically not available to roaming customers at present due to the request process and lack of publicity surrounding the long number. | |
| Estonia | Emergency Calls (Voice) | 112 European emergency number | In addition to 112 domestic numbers, the Emergency Centre has an emergency number 6000112, which can be called from outside Estonia. | |
| Estonia | Emergency Calls (Voice) | The Emergency Centre also operates a 24/7 national information telephone number 1247, which offers information and advice in situations where life, health and property are not at risk. | This short number also has a long number 6001247 for calling from abroad. | |
| Spain | Emergency applications | A video call via an App, PC or other means is stablished with an interpreter, who in turn calls appropriate PSAP. Chat is also possible. More information here | Apple, videocall | |
| Spain | Emergency applications | A video call via an App, PC or other means is stablished with an interpreter, who in turn calls appropriate PSAP. Chat is also possible. More information here | Apple Store | Apple, videocall |
| Spain | Emergency applications | An app allows to report incident regarding disabled end-users; conversation follows as chat. More information here | Google Play | Android, calls (voice)s and chat |
| Spain | Emergency applications | An app allows to report incident regarding disabled end-users; conversation follows as chat. More information here | Apple Store | Apple, calls (voice) and chat |
| Finland | Emergency applications | 112 Suomi application allows users to make emergency voice calls. | Click here | |
| Finland | Messaging | Available for all user groups with Finnish mobile connections, roaming access under development | SMS messages are allowed for preregistered users to the number 112. | |
| Finland | Emergency Calls (Voice) | 112 European emergency number | ||
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | Google Play | |
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | Apple Store | |
| France | Other | Real time text. Total conversation | Click here | website / browser |
| Greece | Emergency Calls (Voice) | Voice call to 112. Other emergency numbers are also available. | Click here | Additionally to transferring calls depending on the case to Police, Fire brigade, Emergency Medical Services, Hellenic Coast Guard, 112 also transfers the calls to European Hotline for Missing Children. |
| Greece | Messaging | Email – European Emergency Number 112 | mail to [email protected], or [email protected] . The PSAP doesn’t automatically receive the sender’s location.The sender should state his/her location in the email. No pre-registration is needed. | |
| Croatia | Messaging | Emergency SMS for roaming end-users are available on a dedicated long number (+385 98 8100 112). | The SMS from any part of the teritory of Croatia is received at the Civil Protection Operations Centre. It is responsible to comunicate with SMS end-user and territorially responsible PSAP which alerts emergency services. Croatian telecom providers have informed their roaming partners that calls / messages to 112 (full number +385988100112) in Croatia are not charged, but the billing still depends on the roaming partner. | |
| Croatia | Emergency Calls (Voice) | 112 – European emergency number | ||
| Hungary | Emergency Calls (Voice) | Emergency Calls (Voice) call to 112: from landline and mobile phones to contact any emergency service: an ambulance, the fire brigade or the police. A specially trained operator will answer any 112 call. | ||
| Ireland | Emergency calls (voice) | 112 European emergency number | ||
| Liechtenstein | Emergency calls (voice) | 112 European emergency number. 117 Police. 118 Fire brigade. 143 Helping hand (in german “Dargebotene Hand”). 144 Ambulance. 145 Tox info. 147 Helpline for children and young people. | ||
| Liechtenstein | Emergency applications | 112 European emergency number. 117 Police. 118 Fire brigade. 144 Ambulance | Google Play | |
| Liechtenstein | Emergency applications | 113 European emergency number. 117 Police. 118 Fire brigade. 144 Ambulance | Apple Store | |
| Lithuania | Other | SMS to number 112 | Customers of national mobile networks can contact emergency services by sending SMS message to number 112 without any prie-registration. 112 SMS service is limited to Lithuanian SIM cards users only due to limitations of mobile networks | |
| Lithuania | Emergency Calls (Voice) | Emergency Emergency Calls (Voice) call to number 112 | ||
| Lithuania | Other | 112 eCall | ||
| Luxembourg | Emergency calls (voice) | 112 European emergency number. 12112 European emergency number. 113 Police. 12113 Police | ||
| Luxembourg | Other | SMS to 112 | ||
| Luxembourg | Emergency applications | GouvAlert.lu (Google Play) | Google Play | |
| Luxembourg | Emergency applications | GouvAlert.lu (Apple) | Apple Store | |
| Luxembourg | Other | Fax to 112 | ||
| Latvia | Emergency applications | Emergency applications | Google Play | The purpose of the “Mana drosiba” app is to take care of the safety of every resident of Latvia in both road traffic and the Internet. In addition to the ability to send messages and coordinates, the “Mana drosiba” app includes several features that can be useful to everyone. In the “Drosiba satiksme” section, you can learn about the behavior of different road traffic situations that can be encountered by any road user. The “Drosiba interneta” section, on the other hand, is dedicated to security issues related to the Internet environment. |
| Latvia | Emergency applications | Emergency applications | Apple Store | The purpose of the “Mana drosiba” app is to take care of the safety of every resident of Latvia in both road traffic and the Internet. In addition to the ability to send messages and coordinates, the “Mana drosiba” app includes several features that can be useful to everyone. In the “Drosiba satiksme” section, you can learn about the behavior of different road traffic situations that can be encountered by any road user. The “Drosiba interneta” section, on the other hand, is dedicated to security issues related to the Internet environment. |
| Latvia | Messaging | SMS as a part of Public Warning in the case of the emergency situation | SMS (text provided by the services involved in solving of emergency situtation) is sent by the operators to their customers/abonents in case of the emergency situation. | |
| Latvia | Relay services | SMS to 112 | Accessible to customers of Latvian teleoperators. | |
| Malta | Emergency applications | iOS App | iTunes | |
| Malta | Emergency applications | Android App | Google Play | |
| Malta | Messaging | SMS – +356 79770112 | ||
| Netherlands | Emergency applications | 112NL APP For all kind of users voice, video, photo and chat function which translates 109 languages into Dutch | Click here | 112NL app is found in both Google Playstore and Apple’s Appstore |
| Netherlands | Relay services | speech, text or video | SIP: [email protected]. By means of Tolkcontact-app, found in both Playstore and Appstore | |
| Norway | Emergency applications | Private Apps | Click here | Information on access for roamers to be updated/considered |
| Norway | Messaging | SMS to emergency numbers | Click here | Due to technical challenges of roaming for short numbers, roaming end-users may use the following long Norwegian numbers to acces the emergency SMS-service Fire: +4759555110. Police: +4759555112. Medical Emerengcy: +4759555113 |
| Norway | Relay services | Relay service to emergency services | Click here | The availability for roamers is subject to discussion with Telenor |
| Poland | Emergency applications | App Alarm 112 is intended to report all category incidents. Its dedicated for all end-users, including end-users with disabilities. The modular structure of the application makes it possible to select information describing the emergency event by means of pictograms, send a notification of such event to a PSAP and review the history of notifications. The graphical user interface is based on pictograms developed with the involvement of deaf people and emergency call takers. To use the mobile application, it is necessary to download it free of charge and register (only for users with polish prefix numbers +48). The application is available for Android operating system. This emergency application includes functions: App messaging and App real time text. Registration to application for users of foreign mobile networks (other than 0048 phone prefix number) will be available from 1st of June 2023. | Google Play | Additional information here |
| Poland | Emergency applications | App Alarm 112 is intended to report all category incidents. Its dedicated for all end-users, including end-users with disabilities. The modular structure of the application makes it possible to select information describing the emergency event by means of pictograms, send a notification of such event to a PSAP and review the history of notifications. The graphical user interface is based on pictograms developed with the involvement of deaf people and emergency call takers. To use the mobile application, it is necessary to download it free of charge and register (only for users with polish prefix numbers +48). The application is available for Android operating system. This emergency application includes functions: App messaging and App real time text. Registration to application for users of foreign mobile networks (other than 0048 phone prefix number) will be available from 1st of June 2023. | Apple Store | Additional information here |
| Poland | Emergency calls (voice) | 112 is an emergency number which is available free of charge throughout the European Union, both from landlines and mobile phones. The emergency number 112 can be dialled from a phone without a SIM card. Emergency calls to 112 are received at Emergency Notification Centres by emergency number operators, who are in charge of the classification of the call and who make a parallel dispatch to the most appropriate emergency services. | Click here | |
| Portugal | Emergency applications | For deaf people trough text (Apple) | Apple Store | Available at apple store – MAI112 |
| Portugal | Emergency applications | For deaf people trough text (Google play) | Google Play | Available at google play – MAI112 |
| Romania | Emergency calls (voice) | 112 | ||
| Romania | Emergency applications | Call 112 (“Apel 112”) is the application developed by the PSAP operator, for mobile phones with Android and iOS systems, able to read the location information generated by the existing location services on the phone and transmit the geographical position of the phone to the 112 System. The application uses the data connection (Internet) and the location service of the mobile phone to transmit to the 112 System the location information in AML (Advanced Mobile Location) format, containing the geographical coordinates of the mobile phone. | Google Play | The app is free of charge and can be downloaded to phones from Google Play and AppStore. |
| Romania | Emergency applications | Call 112 (“Apel 112”) is the application developed by the PSAP operator, for mobile phones with Android and iOS systems, able to read the location information generated by the existing location services on the phone and transmit the geographical position of the phone to the 112 System. The application uses the data connection (Internet) and the location service of the mobile phone to transmit to the 112 System the location information in AML (Advanced Mobile Location) format, containing the geographical coordinates of the mobile phone. | Apple Store | The app is free of charge and can be downloaded to phones from Google Play and AppStore. |
| Sweden | Emergency applications | Mobile applications (Android and Apple) for emergency voice calls to 112. | Click here | /td> |
| Sweden | Messaging | Contact directly through SMS to application in SOS Alarms technical operational system, Coordcom | Click here | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112. The Text Relay Service can be called with SIP-addresses, mobile applications (Android and Apple) & web application, and for the person using hearing and Emergency Calls (Voice) with telephone numbers. | Click here | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112. The Video Relay Service can be called with SIP-addresses, mobile applications (Android and Apple) & web application, and for the person using hearing and Emergency Calls (Voice) with telephone numbers. | Click here | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112. Speech-to-speech Relay Service can be called with telephone numbers. | Click here | |
| Sweden | Real time text | Not as roaming using the national or international numbering plan. | ||
| Sweden | Total conversation | Not as roaming using the national or international numbering plan. | ||
| Slovenia | Other | The mobile application allows you to receive alerts or alarms about imminent dangers of natural and other disasters in the territory of the Republic of Slovenia. Informing and alarming people, which comes under the jurisdiction of the Administration for Civil Protection and Disaster Relief of the Republic of Slovenia (ACPDR) is one of the services of the emergency call 112 – Reverse 112, which complements other services to ensure greater safety of people. Google Play | Click here | |
| Slovakia | Messaging | SMS to European Emergency Number 112 | ||
| Iceland | Emergency calls (voice) | “112” for medical, police and fire emergencies | ||
| Iceland | Emergency applications | “112” app. Real time text chat. Report location and deaf specific user interface design | Click here | |
| Iceland | Real time text | “112” Real time text webchat | Click here | |
| Italy | Relay services | 112 Sordi – The 112 Sordi system allows equivalent access for deaf citizens to the emergency services. By calling the dedicated number 800 800 112, citizens receive a link, from the 1st level PSAPs of the Piedmont region. Via the link the deaf citizens can access a text chat supported by specifically designed pictograms to facilitate the dialogue between the emergency operators and the end users. The pictograms where defined in collaboration with the National Deaf Association. All the requests at national level for the “112 Sordi” system are managed by the 1st level PSAPs of the Piedmont Region which acts as a relay service intermediating the conversation with all the competent emergency response organizations. The location of the call is terminal based. | Click here | |
| Italy | Emergency applications | Flag Mii – Through the APP it is possible to establish a chat window with the first level PSAP Operator who will intermediate the contact between the user and the emergency services needed. Since October 2019 the APP is available for the disabled users on the whole italian territory. For the “FlagMii” App, the PSAPs 1 of the Piedmont Region are in charge of managing the emergency communications and of contacting the relevant emergency response organization. | iTunes | |
| Italy | Emergency applications | Where Are U – The end-user can place a call selecting, through a button, the most appropriate PSAP2; the call will be placed towards the relevant emergency number. The call can be placed as a “silent” call indicating that no voice contact is possible. The Where Are U app supports a chat client, so the first level PSAP Operator is able to intermediate the contact between the user and the emergency services needed. The location of the call is both network based and terminal based. | iTunes | Google Play |
Get our GO Travel bundle when travelling outside the EU
The GO Travel bundle is exclusively available for customers on our Pay monthly Freedom mobile plan for just €15 for 3 days. Take a look below at how you’ll benefit:
| Service | What’s included? | Cost outside your plan |
|---|---|---|
| Data | 500MB | €0.25/MB |
| Calls to Malta & visited country | 100 mins | €0.25/min |
| SMS | N/A | €0.25 |
| Incoming Calls | FREE | FREE |
How to activate the GO Travel bundle
SMS “GOTRAVEL” to 16412. The GO Travel bundle automatically renews after 3 days.
To deactivate, SMS “STOP GOTRAVEL” to 16412.
This offer applies in: Australia, Canada, China, Hong Kong, Israel, Japan, Montenegro, Morocco, New Zealand, Russia, Serbia, Switzerland, Thailand, Turkey and United States.
More on roaming
- GO provides roaming services in partnership with other operators in the country you are visiting. Learn more about the quality of services while roaming.
- Wondering if you can access the same content and applications whilst roaming abroad? We’ve got you covered.
- It is important to note that when travelling by air or sea, roaming rates are not covered by EU regulation.
- Having trouble with getting your roaming to work? Check out our solution.
- Premium rated services are provided by private companies for a higher price than ordinary calls or SMS when used from locally or while roaming abroad.
- What are the Fair Usage Policies for unlimited data?
Roaming on your plan
Pay monthly
Hybrid
Smart top-up
27 years or under?
Rates in-transit
Calling abroad?
Get all the country codes and calling rates here.
FAQs
How can I top up while roaming?
It’s super easy to top up your mobile service while roaming. You can also set up Auto Top-up just before you embark on your travels by logging into the GO app. In this manner, you can fully enjoy your time abroad without having to worry about topping up.
Whilst travelling, you can top up using our online channels, the GO app, MyGO or the GO website.
What network do I use while roaming?
Before you go on your trip, it’s a good idea to check which mobile operator you can use while you’re in the country. Just visit our Travel page and search for the country you’re heading to.
To make sure you stay connected to a network while you’re there, manually choose one of the networks from the list. Simply go to your ‘Mobile network’ settings, switch to Manual, and select the operator you prefer.
If you’re travelling to the USA, please keep this in mind: AT&T has shut down their 2G and 3G mobile data networks since February 2022. This means you won’t be able to make or receive voice calls while roaming in the USA with them. To roam as usual, we recommend switching to T-Mobile upon your arrival in the USA.