The 112 emergency phone number is available everywhere in the EU and the call is free of charge.
You can call 112 from a mobile phone and a fixed telephone line to contact the following emergency services: an ambulance, the fire brigade or the police.
A specially trained operator will answer your 112 call, who will either deal with the request directly or transfer the call to the most appropriate emergency service, depending on the national emergency services organisation.
In many countries, operators can answer calls in their national language, English or French.
If you have called the number but do not know your exact location, the operator can identify this through the call and can pass this information to the emergency authorities so that they can help you right away.
The phone number 112 is also used in some countries outside of the EU – such as Switzerland and South Africa – and is available worldwide on GSM mobile networks.
The phone number 112 functions alongside existing national emergency numbers.
Denmark, Estonia, Finland, Malta, Netherlands, Portugal, Romania and Sweden have opted for 112 as their only national emergency number.
The 112 operators respond only to real emergencies. They do not provide traffic and weather reports, general information or answers to queries.
In most countries, calling 112 for non-emergencies or hoax calls can be considered a criminal offence and must be avoided.