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25 June 2025
Ensuring Smart Homes Stay Seamlessly Connected
As Maltese homes grow smarter — packed with connected TVs, phones, gaming consoles, appliances, and security systems — having a strong, reliable home network has never been more essential. GO is taking a major leap forward by expanding its professional in-home support service, Wi-Fi Crew, to all households across Malta — even those not using GO as their internet provider.
Whether it’s thick walls, poor modem placement, Wi-Fi interference, or too many connected devices, most in-home Internet issues have little to do with the actual internet connection. The Wi-Fi Crew tackles these problems head-on by sending trained technicians to customers’ homes to scan, diagnose, and optimise their Wi-Fi setup — ensuring everything from smart fridges to doorbell cameras and home offices are connected and running smoothly.
“The Wi-Fi Crew is about giving people peace of mind that their internet setup is optimised to support their entire smart home and connectivity requirements,” says Noel Agius, Senior Manager, Customer Service Operations at GO. “Internet connectivity is not just about having the right speed to match your lifestyle needs — it’s also about having seamless coverage and performance in every corner of the home, to maximise your devices’ potential.”
Here’s what the Wi-Fi Crew service includes:
GO is also the first telecom operator in Malta to launch Wi-Fi 7 — the latest and most advanced wireless technology — a technology that complements this hands-on service. With its faster speeds, reduced latency, and greater device capacity, Wi-Fi 7 provides the ideal foundation for smart living. Yet even the best tech needs to be installed correctly — which is why the Wi-Fi Crew is such a critical part of the customer experience.
GO’s home connectivity solutions have seen consistent growth since the first introduction of Smart Wi-Fi back in 2020, with over 1,000 new customers joining monthly. The expansion of Wi-Fi Crew to all households, regardless of internet provider, underlines GO’s commitment to truly Driving a Digital Malta where no one is left behind.
“Whether you’re a GO customer or not, we want every household to benefit from a professionally connected home. Because at the end of the day, the only connection that matters is the one that works perfectly for you,” adds Noel Agius.
Visit https://www.go.com.mt/go-wifi-crew/ for more information.