30 January 2023
IT is the place to be!
Based on Eurostat’s 2022 report about ICT specialists in employment in the EU, it transpires that the number of IT professionals grew by 50.5 % in the last decade, almost 8 times as high as the increase (6.3 %) for total employment. Malta ranked 10th out of the 27 European countries in the proportion of ICT specialists in employment in 2021, and we can all agree that reflects our island’s tech reality.
Working in IT can be incredibly rewarding. You’ll have the opportunity to develop new skills, work with cutting-edge technologies, and collaborate with other professionals in the industry. To get started, apart from having knowledge and understanding of what the field is, it’s interesting to see the different types of jobs available, the skills needed to succeed in these roles and how to effectively pursue such opportunities.In this blog we will also share a few insights from our roles within GO and hear from our own Digital Team about their exciting work. Lastly, we will share tips of what we are looking for when recruiting roles for the Digital Team.
In this blog we will also share a few insights about some of our IT roles at GO and hear from our own Digital Team about their exciting work. Lastly, we will share tips of what we are looking for when recruiting roles for the Digital Team, which play an important role in the development and maintenance of all the products and services we offer to our customers.
IT within GO
The types of IT jobs available range from entry-level and junior roles, to more advanced positions. At GO we currently host a few students through our Youth Exposure Programme. This programme is designed to provide students with hands-on working experience in their field of studies. Their role is crucial in the running of their department and teams, and they are participating fully in various projects.
Our Networks Team takes care of core nodes and networks that deliver mobile, fixed and broadband services. The team ensures that all our networks and services are up and running, and also keeps abreast of latest developments to deliver the latest technologies to our customers.
The Project Management Team is involved in every single product and service we offer. For the hardware enthusiasts, we also have an IT Operations team, whose role spans from database operations management to DevOps and AppOps, information security, digital systems & infrastructure, assurance management and IT service management.
Have you ever wondered how the billing system works within GO? We have an entire team specialised in billing operations, ensuring that the systems communicate with each other and that the monthly bills have accurate information in them. Our billing systems analysts oversee the entire flow, make the necessary improvements and automate the process for each system to be feeding the right information to the others.
Lastly, we have a Video & Data Engineering Department, taking care of our multimedia and video operations and systems, and data engineering management. Most businesses and organizations are built on a foundation of data, be it customers, products, colleagues, networks, or anything which may provide business value and an example of how data engineering works with GO’s diverse data solutions, is how ETL (Extract, Transform, Load) tools are used to design and build data pipelines, which support the business in its decision-making.
The aforementioned data pipeline’s main role is to extract data from homogenous or heterogenous sources, manipulate this data into a proper structure or format, that would be used to load into Data Marts, Data Lakes and/or Data Warehouses, and finally, have the data readily available for reporting, querying or machine learning. Similarly to this photo of our team strategising the next move in a laser tag team building activity, GO is able to take strategic decisions based on the available data.
GO’s data platform is constantly evolving, either through the growing requirements for any changes that our source systems bring, integration with new platforms that further enhance our business operation, or simply introducing diverse data solutions which further enrich our existing ones. This means we are constantly involved in the amalgamation of data from new and existing systems, and together with the help of the Business Team, we are able to deliver new insights to GO.
Interested? Here’s what to do.
In order to have a career in IT, you need to first understand the field and its requirements, gain experience in the skills, languages, technology tools and resources that are mainly used.
Practice, practice, practice! Build a portfolio with projects you developed it would help you not only gain experience and deeper understanding in the lifecycle of a project, but will also help you showcase your technical abilities.
No matter how much experience you have, it is also important to stay up-to-date with technological advancements in the field. Hot trends at the moment on our radar: the internet of things (IoT), artificial intelligence (AI), big data analytics, machine learning, fiber and network technologies. Understanding how each new technological advancement fits within a company will give you a broader advantage in how you can grow your career. Joining professional networks and attending events related to technology can help you become more knowledgeable about these topics and increase your chances of getting hired through the people you will meet.
Tips from our Digital Team!
Zack, our Data Engineering Manager, also involved in recruitment, shares his top candidates’ qualities:
Paula, our Voice Core Networks Manager, says that it’s really important candiates have the following:
Our People Team emphasizes the importance of an eye-catching résumé that highlights your skills and accomplishments. Include details of any qualifications or certifications you may have obtained. Having a portfolio which showcases examples of your work will be a great way to demonstrate your capabilities. Make sure your résumé is tailored to each job you apply for in order to demonstrate that you are a good fit.
Our Purpose at GO is to drive a digital Malta where no one is left behind. We achieve that by working as One Team, improving our products and systems to offer a better every day experience for our customers. Bill Gates once said that ‘’The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life” and this is what telecommunications companies like us do; supporting everyone’s daily needs and progression in life. We are always on the lookout for curious, passionate, change makers to help us achieve our goals and improve the quality of life for our customers.
With the right skills, dedication and preparation, you’ll be sure to find success in the field of IT! Have a look at our careers page and join our team. Good luck!
For GO products and services, visit our official website or get in touch with our experts online or by visiting any of our GO outlets.
About the Authors
Paula is the Voice Core Manager within the Digital Team. Her team’s main focus is ensuring GO’s mobile and fixed networks are running smoothly and offering great service to our customers. She focuses on empowering and enabling her team in order help them perform to their full potential.
Zack, Data Engineering Manager within the Digital Team, provides technical leadership and hands-on application in areas of data techniques such as data integration, modeling, and visualization. His main priority is to ensure that his team is happy, feeling technically challenged and invested with the journeys they undergo.
Nikoleta is one of GO’s People Managers. Her main focus apart from supporting her team’s HR needs, is to find ways to promote the People of GO and all the amazing work they do, and ensure the employee experience is an unforgettable one.