Back to support home

Bills and Payments

  • What can I do if I did not receive my bill?
  • Why did my Direct Debit details vanish?
  • My Direct Debit did not work. Why is that?
  • Why was my bill higher than expected?
  • What happens if I delete the Direct Debit Mandate?
  • Is Direct Debit effected immediately?
  • I have multiple accounts linked in MyGO without Direct Debit, can I enable DDM for all accounts at one go?
  • How can I top up while roaming?
  • What are the rates applicable for mobile usage whilst I am roaming abroad?
  • What is e-billing?
  • How do I set up DDM (Direct Debit Mandate)?
  • What is a DDM (Direct Debit Mandate)?
  • How can I pay by post?
  • How can I pay at an outlet?
  • How can I pay online?
  • How can I pay through MyGO/the GO app?
  • How can I pay by a DDM (Direct Debit Mandate)?
  • How are taxes charged?
  • What is the Usage Charge?
  • What is the Rental Charge?
  • What does my bill include?

Version: 1.31.0