If you usually receive your bills by post, but you didn’t receive it this month, you may want to check with the post office. The bill might have gotten lost in the mail on its way to your home. On the other hand, if you usually receive e-mail notifications, but you didn’t receive this month’s, […]

What can I do if I did not receive my bill?

If a number of your bill payments didn’t go through due to a lack of funds, your Direct Debit details will be removed. To try again, update these details by logging into MyGO. Need help? Follow these easy steps to set up Direct Debit on MyGO.

Why did my Direct Debit details vanish?

Usually, this happens because there aren’t enough funds in your linked account. If this isn’t the case, check with your bank to determine why the payment failed. In the meantime, you can pay your bill online so that you won’t be charged late payment fees.

My Direct Debit did not work. Why is that?

We get your frustration. Nobody likes paying more than they were hoping to, but there could be various reasons why your bill is higher. Here is what may have caused this. Your first bill: A first bill usually includes a pro-rated amount for the first month of service, as well as the total amount of […]

Why was my bill higher than expected?

If you delete your Direct Debit details from your billing account, you will need to pay your bills manually. Other methods of payment include: The GO app using your credit card MyGO using your credit card Our website using your credit card Internet banking through your bank Visiting one of our outlets Sending a cheque […]

What happens if I delete the Direct Debit Mandate?

Once you set up your Direct Debit on your billing accounts, our system is automatically updated with the details you have provided. Having said that, Direct Debit will first be affected on the next bill. This means that any pending bill that you might have must be settled manually. If you have created or updated […]

Is Direct Debit effected immediately?

Yes.  You would first need to select the respective accounts you wish to link to your Direct Debit Mandate, and then enter bank details only once.  All the accounts numbers selected whilst setting your Direct Debit will be updated immediately.

I have multiple accounts linked in MyGO without Direct Debit, can I enable DDM for all accounts at one go?

It’s super easy to top up your mobile service while roaming. You can also set up Auto Top-up just before you embark on your travels by logging into the GO app. In this manner, you can fully enjoy your time abroad without having to worry about topping up. Whilst travelling, you can top up using […]

How can I top up while roaming?

Roaming rates change based on the zone you are travelling to and the network provider you connect to, and are charged at a pay-per-use rate. When travelling to a Zone 1 country in the EU and UK, the same rates you pay in Malta apply. This means that any bundle you have in your plan […]

What are the rates applicable for mobile usage whilst I am roaming abroad?

E-billing is the method of receiving your bills electronically, without the need for physical papers. When you apply to receive your bills via the e-billing method, you will receive an email notification informing you that the bill is available. This email will include both a link where you can easily view and pay your bill […]

What is e-billing?

With Direct Debit in place, your bill will be paid automatically through your bank account every month via the IBAN number provided. In this manner, you no longer have to worry about settling your bill on time, so you can go ahead and strike that off your list. You can set up a DDM on […]

How do I set up DDM (Direct Debit Mandate)?

One of the easiest, hassle-free and safest methods of payment, Direct Debit (DDM) is when you insert your bank details into your account so you automatically pay your outstanding bills without the need to intervene. This means you no longer have to visit one of our outlets to settle your bill or remind yourself to […]

What is a DDM (Direct Debit Mandate)?

You can pay your bills by post by sending us a cheque payable to ‘GO plc’ to GO plc, P.O. Box 14, Victoria, VCT 1000, Gozo. Please include the remittance slip (the bottom part of the bill) with your cheque, while making sure you write your Bill Number and/or Account Number on the back of […]

How can I pay by post?

If you wish to pay your bills at one of our GO outlets, you can do so by visiting any of our main GO outlets or exclusive resellers. You can also pay your bills on our website or by logging into MyGO or the GO app.

How can I pay at an outlet?

You can read this FAQ in English or Maltese. You can pay online, either on our website, MyGO, the GO app or using the Internet banking feature offered by your bank. Please note that payments made through internet banking may take up to 3 working days to be processed. GO Website The bill payment option […]

How can I pay online?

You can easily manage all your accounts and bills either through our MyGO platform or the GO app. If you don’t have these set up, here is how you can set them up in no time! Once you are all set up, you can manage your bills as follows: GO app Log into the GO […]

How can I pay through MyGO/the GO app?

Paying by Direct Debit Mandate (DDM) couldn’t be easier. Once you set it up, we will automatically issue direct payments from your preferred bank account on the last working day of every month. If you have not set up DDM, you can do so via MyGO by following these steps. All you need to set […]

How can I pay by a DDM (Direct Debit Mandate)?

Taxes are charged based on the total amount of your bill. You will typically find two types of taxes listed on your bill. Value-added tax (VAT) – this consists of 18% above the price of each item on your bill. All bills issued by GO display VAT. Excise tax – this is a tax specifically […]

How are taxes charged?

Usage charge includes any charges related to phone calls, SMS or mobile data that go over and above the specified amount noted on your agreement. Any such charges listed on your issued bill would have been carried out the previous month. Just bear in mind that this additional usage will be charged at your tariff’s […]

What is the Usage Charge?

The rental fee is a monthly standard fee that you are required to pay for your landline. The amount due is the same month in month out and will not change unless we inform you otherwise.

What is the Rental Charge?

Your bill is issued on a monthly basis. Your account number can be found at the top of your bill together with the date of issue and the due date. We’ll also include a summary of your bill on the first page. To find out how your bill is calculated, under the section “Billing Details”, […]

Bills and Payments