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Internet and Fixed line
What is the difference between Smart Wi-Fi 5 and 6 and which one should I choose?
How can I set up my GO Smart Wi-Fi 6?
How can I set up my GO Smart Wi-Fi 5?
What is the difference between the 24-month and monthly subscriptions?
Can I change my internet speed after subscribing to an internet plan?
Which add-ons can I add to my internet once I have subscribed to a plan?
How can I change a technician’s appointment?
My Telecare is making beeping sounds. Is it broken?
My Telecare pendant is not working, what can I do?
How can I stop Telecare?
What is Telecare and how can I apply for this service?
My line is dropping mid-call. Why is this happening and what can I do?
Is fibre internet and 5G the same thing?
Do I need new equipment for fibre internet?
What fibre internet speed should I get?
How long will it take to be connected to fibre internet?
How is fibre internet installed?
How do I choose the ideal network set-up for my home?
What are the most common home network options available?
What type of wires or cables should my electrician use?
Where should I install the modem in my home?
I am in the process of renovating or demolishing a building/part of the building and GO’s wiring is in the way. What can I do?
I came across GO’s property (inspection boxes, distribution points, dangerous cables, hanging cables) which need some attention. Where can I report this?
How do I set up the GO Smart Wi-Fi Starter Kit?
Can I keep using the same network name on GO Smart Wi-Fi as on my original Wi-Fi network?
Can I purchase a GO Smart Wi-Fi system if my service is provided by another network provider?
Will my Wi-Fi stay connected if I move to another room on Smart Wi-Fi?
Can I use GO Smart Wi-Fi Pods with any modem?
What is the Same Day Internet service?
How do I enable/disable band steering?
How do I set my modem to bridge mode?
How do I set up port forwarding?
How does Try & Buy work for Plug’n’GO?
What’s the difference between Plug’n’GO and Smart Hub?
How does Plug’n’GO work?
Why do I get different results when I test my internet speed with a cable connection and when I test with a wi-fi connection?
How can I check my internet speed?
Why isn’t my speed test showing me the correct speed of my internet package?
What do I do if I move house?
What are the rates applicable for mobile usage whilst I am roaming abroad?
How do I set up a second residence?
How do I change the owner of a fixed service?
Why do I have noise on my phone line?
Why do I have no dial tone?
Why am I getting slow internet speeds?
How do I change my Wi-Fi network name and/or password?
How can I change the modem Wi-Fi channel?
How can I improve my Wi-Fi signal?
How do I set up my internet connection?
What should I expect from an installation?