The Smart Wi-Fi pods are the ideal solution to enjoying an extended and uninterrupted Wi-Fi signal wherever you need it in your home. Thanks to the intuitive pods, the signal is adjusted automatically without having to change network every time you move to another room. In addition, the Smart Wi-Fi 6 pods, in particular, will […]

What is the difference between Smart Wi-Fi 5 and 6 and which one should I choose?

Follow the steps below to set up your Smart Wi-Fi 6 pods: Plug one of the pods into a power outlet. Switch off the Wi-Fi on your GO modem by pressing the respective button. Connect the pod by inserting the supplied Ethernet cable in one of the ports in your modem. Wait for the LED […]

How can I set up my GO Smart Wi-Fi 6?

Follow the steps below to set up your Smart Wi-Fi 5 pods: Plug the pod into a power outlet. Connect the pod to your router or modem via an Ethernet cable. When the pod connects, switch off the Wi-Fi on your modem by pressing the Wi-Fi button found on it. Download the AirTies Wi-Fi app […]

How can I set up my GO Smart Wi-Fi 5?

A 24-month subscription offers discounted monthly rates and no activation fees, however, you have to commit to the plan for a lengthier time. In contrast, a monthly subscription has no commitments, yet it comes with a €75 one-time activation fee. In both cases, you’re free to Try & Buy, which means that if you’ve had […]

What is the difference between the 24-month and monthly subscriptions?

You can change your internet speed at any point during your 24-month subscription at no extra cost. This means that if your household increases and you need more speed or someone moves out and lower speeds will work just fine, you may get in touch with us via online chat, WhatsApp or Facebook. The one […]

Can I change my internet speed after subscribing to an internet plan?

All our internet plans on a 24-month subscription come with a free TV stream, giving you access to top local Maltese series and movies with Tokis, as well as popular local and Italian channels. However, you are free to add or remove any TV passes at any time during your subscription, while you’re also able […]

Which add-ons can I add to my internet once I have subscribed to a plan?

After setting up your appointment, you should have received an SMS to confirm the date and time. In this SMS you’ll find a link that will allow you to reschedule your appointment. So all you need to do is find this SMS and reschedule. If you cannot find the SMS, just drop us a message […]

How can I change a technician’s appointment?

To check why your Telecare pendant is making beeping sounds, we must first make sure that there are no issues with your line. To do so, simply send us a message on WhatsApp, Facebook Messenger or Live Chat. If your line is working as it should, then you must get in touch with Connected Care.

My Telecare is making beeping sounds. Is it broken?

If you think there’s an issue with your telephony line to which the Telecare pendant is connected, you may get in touch with us so that we can test your line. However, if your line appears to have no issues yet the pendant is not working as it should, then you must get in touch […]

My Telecare pendant is not working, what can I do?

To stop your Telecare service, you must return your equipment to Connected Care. By doing so, you will be stopping your Telecare service only, while your telephone line will continue being active. If you would like to also remove your telephone line, please send us a message on WhatsApp, Facebook Messenger or Live Chat.

How can I stop Telecare?

Telecare is an electronic and mobile care solution that helps people lead a more independent lifestyle. To start using this service you must have a GO telephone line installed. Simply click here to apply for a line. You must also apply for the telecare service through Connected Care. Once we receive your application from Connected […]

What is Telecare and how can I apply for this service?

There are usually two main reasons why your call may have dropped mid-conversation. You are using a cordless telephone set and you’re too far from the base. If that’s the case, simply move closer. Calls are set to disconnect after one hour so that you are not charged too much if, for example, you didn’t […]

My line is dropping mid-call. Why is this happening and what can I do?

While the two are different technologies, they support each other. For instance, fibre internet is a wired connection with speeds up to 100 times faster than traditional broadband, which means that a fibre connection can easily handle all of your online needs. 5G  is the latest evolution of cellular networks that power mobile devices and […]

Is fibre internet and 5G the same thing?

You may need new equipment to be able to connect to fibre internet. We will provide you with everything that’s needed so that you can enjoy superfast and seamless internet.

Do I need new equipment for fibre internet?

The standard fibre speed is 100Mbps. This means that you’ll be able to watch movies and series on Netflix or YouTube, attend Teams/Zoom meetings and spend hours playing most online games on several devices at the same time. However, if your household needs call for faster internet speeds, we’re happy to help. Get in touch […]

What fibre internet speed should I get?

Firstly, we must confirm whether fibre internet connectivity is available in your locality. To do so, simply add your postcode here. If fibre is available in your area, you will be provided with speeds of 100, 500 or 1GB Mbps. If the speed available in your area is 75Mbps, this means that fibre will be […]

How long will it take to be connected to fibre internet?

A technician will visit your home to replace the old copper wiring with the new fibre wiring. In order for this replacement to take place, you will need to have access to your roof and be able to supply an extra power socket for the new equipment.

How is fibre internet installed?

If your home is still under construction or is undergoing renovations, you need to ask your electrician to pass a conduit pipe to rooms where you would like to have an internet point, be it a Wi-Fi access point or ethernet access point, routed to where the modem is planned to be installed.  Also, make […]

How do I choose the ideal network set-up for my home?

A wired network with a choice of ethernet / Wi-Fi access points in main areas. It is a good idea to have an ethernet point in rooms where you are planning to have a TV and/or laptops, gaming set-ups.  A Wi-Fi network from the Wi-Fi modem or a Wi-Fi mesh network.   Note: if your […]

What are the most common home network options available?

CAT 6 is considered a superior network. Having said that, to date, both CAT 5e and CAT 6 are supported. CAT 6 cables are designed for operating frequencies of up to 250 MHz, offering speeds of up to 10Gbps in comparison to the 100 MHz and 1Gbps speeds with CAT 5e. This means that a […]

What type of wires or cables should my electrician use?

This depends on the size of your property, its structure and what type of network you are considering. For example, if you are going to support the whole property with just the modem provided, then ideally you should place it in a centrally located room to boost reach. Our technician will discuss this with you […]

Where should I install the modem in my home?

At times, due to various works being done, our infrastructure might be in the way of your plans. We understand your frustration and we apologise for any inconvenience this may have caused. Bear in mind that you can request for us to temporarily move these until you finish your work. All you need to is […]

I am in the process of renovating or demolishing a building/part of the building and GO’s wiring is in the way. What can I do?

Did you come across a broken inspection box or an open distribution point – usually attached to facades – which might be of danger to anyone that may come in contact with it? Did you see any hanging cables that are an eyesore or could potentially be dangerous? Ideally, you should report any of the […]

I came across GO’s property (inspection boxes, distribution points, dangerous cables, hanging cables) which need some attention. Where can I report this?

Simply plug the first GO Smart Wi-Fi pod into an electrical outlet, connect it to your modem via the supplied ethernet cable, switch off the Wi-Fi on your modem, connect the second pod in another area, and you’re good to go!

How do I set up the GO Smart Wi-Fi Starter Kit?

Yes, since the Wi-Fi mesh network works seamlessly in conjunction with your existing connection, you will still be able to use your current network name

Can I keep using the same network name on GO Smart Wi-Fi as on my original Wi-Fi network?

GO Smart Wi-Fi is designed to work seamlessly with GO’s internet service. To this end, you will need to subscribe to a GO internet service to be able to enjoy the full benefits of GO Smart Wi-Fi.

Can I purchase a GO Smart Wi-Fi system if my service is provided by another network provider?

Since the GO Smart Wi-Fi Pods are designed to communicate seamlessly with each other, you will stay connected to the network without having to reconnect to a different Wi-Fi hot-spot within the home.

Will my Wi-Fi stay connected if I move to another room on Smart Wi-Fi?

Yes, GO Smart Wi-Fi works with any GO modem.

Can I use GO Smart Wi-Fi Pods with any modem?

When you order a Mix & Match Home Pack, you have the option to get connected right away thanks to the Smart Hub 4.5G modem. This can take place before your appointment with one of our technicians who will come to visit you to install your fixed internet service. You can collect your Smart Hub […]

What is the Same Day Internet service?

Band steering allows you to connect to the best frequency band available and supported so that your Wi-Fi connectivity is optimal. Firstly, confirm your modem’s model before following these instructions: Technicolor TG789vac v2 Open an internet browser, and in the URL bar, type in ‘192.168.1.254’ (unless you have changed the default IP address) and press […]

How do I enable/disable band steering?

Known as bridge mode, this consists of using the GO modem as a bridge between the internet connection and your router or firewall, so that the internet connection is activated directly on your router or firewall. So all you need to do to activate your internet connection directly on your router or firewall is to […]

How do I set my modem to bridge mode?

Port forwarding is a way of making a computer on your home or business network accessible to computers on the internet and it is commonly used in gaming, security cameras and home automation, amongst other things. All you need to do to set port forwarding on your modem is follow these easy steps. Firstly, confirm […]

How do I set up port forwarding?

When you subscribe to a Plug’n’GO plan with Try & Buy, we give you a 30-day period to try out the plan. During those 30 days, if you decide the plan isn’t for you then you’ll have the option to stop the subscription without committing to the full length of the plan (i.e. 24 months).

How does Try & Buy work for Plug’n’GO?

The Plug’n’GO internet service uses a Smart Hub modem to provide a 4G/LTE connection to ensure that your home internet service is available 24/7 without any installation. Just plug in the Smart Hub modem and you’re good to go!

What’s the difference between Plug’n’GO and Smart Hub?

Plug’n’GO uses a Smart Hub modem which connects directly to the GO 4G network, meaning that you get solid, reliable internet straight out of the box, without needing a technician to install it for you – all you need is a power source!

How does Plug’n’GO work?

When you are testing your connection whilst connected with an Ethernet cable, you are more likely to get an accurate result because the internet signal is being guided directly from your modem to your laptop/PC. On the other hand, when you are connected with wireless, the signal from your modem to your laptop/PC is directed […]

Why do I get different results when I test my internet speed with a cable connection and when I test with a wi-fi connection?

You can read this FAQ in English or Maltese. You can check your speed by running a speed test. It is important that the test is done by connecting your computer/laptop directly with our modem and for the best result, assure yourself that no other devices are using the internet. You can also check the […]

How can I check my internet speed?

We use the term ‘up to’ when advertising our download speeds because this variable can be considerably influenced by factors beyond our control. These include: the internet browser being used, the number of people online at that time, your computer specifications, whether you are browsing a local or an international website, and the technical capabilities […]

Why isn’t my speed test showing me the correct speed of my internet package?

If you are moving house and you need to move your services with you, the account holder needs to visit one of our retail outlets (with an identification document) so to provide the details of the new address. Our retail agents will set an appointment for a technician to install the new service at the […]

What do I do if I move house?

Roaming rates change based on the zone you are travelling to and the network provider you connect to, and are charged at a pay-per-use rate. When travelling to a Zone 1 country in the EU and UK, the same rates you pay in Malta apply. This means that any bundle you have in your plan […]

What are the rates applicable for mobile usage whilst I am roaming abroad?

If you are already subscribed to a GO Home Pack, first you need to apply for a second residence service by visiting one of our outlets. The second residence will be a separate service from that of your main residence which remains active even when you subscribe to the second residence service. The second residence […]

How do I set up a second residence?

If you would like to transfer ownership of a service to someone else, you can download a change of ownership form from our forms section. Both parties will need to visit a GO retail outlet with the completed form and their IDs and the service will be transferred. There may be a transfer fee for […]

How do I change the owner of a fixed service?

You might be hearing noise on your landline because the telephone set is faulty. Try connecting a different set to your line so that you can determine whether the fault is on your line or from the set. If you’re certain that your set is working fine but you’re still hearing a noise, get in […]

Why do I have noise on my phone line?

If you only have one telephone set connected, try connecting a different one to the telephone socket. In this manner, you’ll be able to see whether the problem is related to the set itself. If after testing different telephone sets you still have no dial done, get in touch with us via WhatsApp, Facebook Messenger […]

Why do I have no dial tone?

There are several factors that may affect your internet speed. For instance, certain connections like Bluetooth, other networks in your area and other wireless network devices may interfere and even cause interruptions to your Wi-Fi. If you feel you’re having issues with your internet, we suggest that you test your internet connection by logging into […]

Why am I getting slow internet speeds?

You can read this FAQ in English or Maltese. You can personalize your Wi-Fi by changing your network name and password. All you need to do is follow these easy steps, but firstly, double-check your modem’s model and follow the instructions below.   Technicolor DGA0122 / TG789vac v2 Open an internet browser, and in the […]

How do I change my Wi-Fi network name and/or password?

In some cases, other gadgets like your neighbour’s modem or other equipment may interfere with your Wi-Fi signal. If you’re having such an issue, you can try changing the Channel and see if doing so will make a difference. Firstly confirm your modem’s model before following the below instructions.   Technicolor TG789vac v2 ﻿ Open […]

How can I change the modem Wi-Fi channel?

There’s nothing worse than having a spotty wi-fi signal when you’re trying to do the things you enjoy most online. However, there’s no need to fret. There are several ways to improve your Wi-Fi signal, depending on what is causing the issue. Here are some general tips to improve your signal: Move your modem: Try […]

How can I improve my Wi-Fi signal?

You might need to set up your internet connection again because you can disconnect your equipment to do some DIY at home. You can reconnect your fixed home internet in a few steps: Clip one side of the RJ11 (the grey cable provided by GO) into the port at the back of your modem, marked […]

How do I set up my internet connection?

When an appointment is set for an installation, you will receive a number of SMSs to remind you of the date and time of the appointment. In these SMSs you will find a link where you can reschedule (at least 48 hours beforehand), if needed, to another time of your convenience. Before an installation it […]

Internet and Fixed line