When you purchase GO Secure Net on your home internet service, it is activated for that service only and the devices connected to it. So when your device is connected to the internet either through a cabled internet connection or Wi-Fi to that particular service, you are being protected. However, if your device is connected […]

If I purchase GO Secure Net on my mobile, will it always be protected?

This is usually caused by two reasons: You might have an older version of the GO app. Updating the GO app from the App Store or Play Store should do the trick. Your service might not be eligible for GO Secure Net. If this is the case, just send us a message on WhatsApp, Facebook Messenger or […]

Why am I not seeing the GO Secure Net add-on on my GO app?

If you choose a 24-month contract for your Home Pack, we will cover the installation charges for your landline/internet line, and all charges on up to 2 TV boxes. If your Home Pack is on a monthly basis, there is a €75 charge for landline/internet line installation, and a €30 TV installation fee for each […]

Are there any installation charges?

You can read this FAQ in English or Maltese. The easiest way to find your postcode is to use the free service provided by MaltaPost on their website. Although a rare occurrence, should your postcode is in the MaltaPost database but isn’t recognised by our speed checker, just fill out our Service Feasibility form. Doing […]

How can I find my postcode?

Ordering the products you want online is the ideal solution if you would like to avoid lengthy queues at our retail outlets and get what you need from the comfort of your home. Once you’ve browsed through the website and located the product you would like to purchase, typically there will be button urging you […]

How can I order online?

If the Home Pack Community was first created with your number, then this means that you are the primary number of your community and can fully manage your Home Pack community members. How to set up your Home Pack community: Send an SMS to 50700280 with your landline (starting with 21xxxxxx) and your Home Pack […]

How do I manage my Home Pack Community?

The Home Pack community is an add-on benefit for your mobile service. This added perk is provided to those subscribed to Freedom Plans, Smart Plans, a Smart Plus plan and Play plans, who are also subscribed to a Home Pack. When forming part of a Home Pack community, you get to enjoy free unlimited calls […]

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