How do I transfer my eSIM service to another compatible device?

Unfortunately, you cannot transfer your eSIM service from one device to another. You need to download a new eSIM profile on your new device. Once you do so, you must then request a SIM replacement. You can do so by visiting one of our retail outlets or by getting in touch with us on WhatsApp, Facebook Messenger, or Live Chat. Just bear in mind that normal charges apply.