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Duo Pack Terms and Conditions before 27th August 2015

If you signed your contract after the 27th of August, kindly refer to the new terms & conditions through this link: Duo Pack Bundled Plan.

Duo Pack Bronze – Phone & TV

1. This Bundle Service Agreement (hereinafter referred to as “The Agreement”) is being entered into by GO p.l.c, (C22334), being the operator of the brand ‘GO’, duly authorized to act in representation of its subsidiary and affiliate companies members of the GO Group (hereinafter referred to as “We” / “Us”/ “Our”). The Bundle (as specified in clause 3 below) is subject to the following terms and conditions (“The Bundle Service Terms and Conditions”), The Agreement entered into between Us and the Registered Residential Subscriber (hereinafter referred to as “You” / “Yourself” / “Your”) indicated therein for the provision of The Bundle, as well as the standard terms and conditions of each individual service making up The Bundle. In the event of any difference or conflict between The Bundle Service Terms and Conditions and the standard terms and conditions of each individual service making up The Bundle, The Bundle Service Terms and Conditions shall prevail.

2. By entering into The Agreement for the provision of The Bundle, You are hereby irrevocably: a. Consenting for data to be shared between Us and all the subsidiaries of the Group. b. Committing to a minimum period of twenty four (24) consecutive months (Term) from the date of the last of the following services to be installed (i) Talk Anytime post-paid fixed phone line service (ii) GO television service subscription to Bronze or above (Commencement Date). Should You already be subscribed to both services the Term shall commence from The Agreement date. c. Committing to both installing/retaining the (i) GO Talk Anytime fixed phone line service,(ii) GO television service subscription to Bronze or above, at Residential (non-commercial) Premises owned by Yourself as indicated in The Agreement within thirty (30) days from date of request of The Bundle.

3. This Bundle entitles You to all of the following benefits: a. One (1) free set-top box / Conditional Access Modules (CAMs), in accordance with clause 4 and /or 5 below.

4. If You are an existing GO television subscriber, and have already benefitted from a free set-top box/CAM offer under a previous offer, You would not be entitled to the free use of an additional set-top box/CAM when subscribing to The Bundle.

5. You acknowledge and agree that any free set-top boxes/ CAMs You may be entitled to under The Bundle Terms and Conditions will only be issued whilst The Bundle is still being offered to the public. For the avoidance of doubt, You acknowledge and agree that any set-top boxes/ CAMs being offered in terms of The Bundle is being provided to You free of charge, but is and shall at all times remain Our property, and that the set-top boxes/ CAMs including the network access cards & remote controls shall be returned to Us upon termination of this Agreement. In default, or should the equipment be returned damaged or faulty resulting from but not limited to misuse, mishandling, any wilful damage, connection to unsuitable supply power, surges, lightening, tampering or service by unauthorised personnel, You will be liable to pay to Us the applicable penalty charges as stipulated in the Schedule of Charges. Such charge shall be paid directly to Us.

6. Should You terminate The Bundle and/or any of the services as described in clause 2 (b) prior to the lapse of the twenty-four (24) month obligatory period, a one-time charge of sixty-four euro and ninety-nine euro cents (€64.99) for the set-top box/CAM that has been provided to You by Us in terms of this or any other offer will be levied.

7. For the avoidance of doubt, in the event that You terminate The Bundle as per clause 6 above but choose to retain any of the services offered by Us, You agree that the retained services shall be charged at the standard rates applicable at the time and will be governed by the applicable terms & conditions.

8. The Bundle is applicable only where the television service and fixed phone line service can be reached by Us. Should one of the services not be available, We will inform You in writing of the options available and the respective charges that will come into force within thirty (30) days of having been so notified.

9. The Bundle is applicable only where Your Residential Premises is reached by full DTTV coverage. At Our discretion, a free booster to improve signal level to Our requirement may be provided at no cost for the duration of The Bundle. Replacements to any damaged booster after date of installation will be provided by Us against the applicable charges as per Schedule of Charges.

10. The Agreement, of which The Bundle Terms and Conditions constitute an integral part, shall supersede any and all previous agreement/s entered into by and between Us and Yourself in relation to GO fixed phone line and/or GO television services. Furthermore, a new twenty-four (24) month Term indicated in clause 2(b) shall commence on the Commencement Date.

11. We acknowledge that in the case of You subscribing to The Bundle through telesales You may terminate The Bundle in accordance with the provisions as laid down in the Distance Selling Regulations, without incurring any penalty charges.

12. We reserve the right to amend these terms and conditions at any time, provided that We shall give You a thirty (30) days’ written notice prior to such amendments taking effect. Should You not wish to accept the proposed amendments, You must, within thirty (30) days of having been so notified, inform Us of such non-acceptance. For the sake of clarity, such notification of non-acceptance on Your part shall be deemed to constitute a termination of The Agreement in terms of clause of 6 above in which event, the penalty charges therein stipulated shall not become applicable. Failure on Your part to notify Us in writing within the stipulated time period of such non-acceptance will constitute an irrevocable acceptance of any such amendments for the duration of this agreement.

13. This Agreement and all matters relating to it shall be governed, construed and take effect in accordance with the laws of Malta and the Parties hereby submit to the exclusive jurisdiction of the Maltese Courts.

14. This Agreement has been drafted in the English language and the English text shall be regarded as the authoritative text. If this Agreement is translated into any other language, any ambiguity or disagreement that may arise shall be resolved by reference to the English text.

Duo Pack Gold  – Phone & TV

1. This Bundle Service Agreement (hereinafter referred to as “The Agreement”) is being entered into by GO p.l.c, (C22334), being the operator of the brand ‘GO’, duly authorized to act in representation of its subsidiary and affiliate companies members of the GO Group (hereinafter referred to as “We” / “Us”/ “Our”). The Bundle (as specified in clause 3 below) is subject to the following terms and conditions (“The Bundle Service Terms and Conditions”), The Agreement entered into between Us and the Registered Residential Subscriber (hereinafter referred to as “You” / “Yourself” / “Your”) indicated therein for the provision of The Bundle, as well as the standard terms and conditions of each individual service making up The Bundle. In the event of any difference or conflict between The Bundle Service Terms and Conditions and the standard terms and conditions of each individual service making up The Bundle, The Bundle Service Terms and Conditions shall prevail.

2. By entering into The Agreement for the provision of The Bundle, You are hereby irrevocably:

a. Consenting for data to be shared between Us and all the subsidiaries of the Group.

b. Committing to a minimum period of twenty-four (24) consecutive months (Term) from the date of the last of the following services to be installed (i) Talk Anytime post-paid fixed phone line service (ii) GO television service subscription to Gold or above (Commencement Date). Should You already be subscribed to both services the Term shall commence from The Agreement date.c. Committing to both installing/retaining (i) GO Talk Anytime post-paid fixed phone line service,(ii) GO television service subscription to Gold or above, at Residential (non-commercial) Premises owned by Yourself as indicated in The Agreement within thirty (30) days from date of request of The Bundle.

3. The Bundle entitles You to all of the following benefits:

a. Up to two (2) free set-top boxes/ Conditional Access Modules (CAMs) in accordance with clause 4 and/or 5 below.

b. Free installation of the GO television service on up to two (2) set-top boxes/ CAMs. For the avoidance of doubt, the free GO television installation will be provided at the Residential Premises indicated in the Agreement.

4. If You are an existing GO television subscriber, and have already benefitted from a set-top box/CAM offer under a previous offer, You would be entitled to the free use of an additional set-top box/ CAM when upgrading to The Bundle, and committing to all terms and conditions of The Bundle and provided that the total number of set- top boxes/CAMs provided for Your use as part of The Bundle or any other offer is not more than two (2). For the avoidance of doubt a new twenty-four (24) month contract will commence.

5. You acknowledge and agree that any free set-top boxes/ CAMs You may be entitled to under The Bundle Terms and Conditions will only be issued whilst The Bundle is still being offered to the public. For the avoidance of doubt, You acknowledge and agree that any set-top boxes/ CAMs being offered in terms of The Bundle is being provided to You free of charge, but is and shall at all times remain Our property, and that the set-top boxes/ CAMs including the network access cards & remote controls shall be returned to Us upon termination of this Agreement. In default, or should the equipment be returned damaged or faulty resulting from but not limited to misuse, mishandling, any wilful damage, connection to unsuitable supply power, surges, lightening, tampering or service by unauthorised personnel, You will be liable to pay to Us the applicable penalty charges as stipulated in the Schedule of Charges. Such charge shall be paid directly to Us.

6. Should You terminate The Bundle and/or any of the services as described in clause 2 (b) prior to the lapse of the twenty-four (24) month obligatory period, a one-time charge of sixty-four euro and ninety-nine euro cents (€64.99) for each set-top box/ CAM and fifty euro (€50) for the television installation that has been provided to You by Us in terms of this or any other offer will be levied.

7. For the avoidance of doubt, in the event that You terminate The Bundle as per clause 6 above but choose to retain any of the services offered by Us, You agree that the retained services shall be charged at the standard rates applicable at the time and will be governed by the applicable terms & conditions.

8. The Bundle is applicable only where the television service and fixed phone line service can be reached by Us. Should one of the services not be available, We will inform You in writing of the options available and the respective charges that will come into force within thirty (30) days of having been so notified.

9. The Bundle is applicable only where Your Residential Premises is reached by full DTTV coverage. At Our discretion, a free booster to improve signal level to Our requirement may be provided at no cost for the duration of The Bundle. Replacements to any damaged booster after date of installation will be provided by Us against the applicable charges as per Schedule of Charges.

10. The Agreement, of which The Bundle Terms and Conditions constitute an integral part, shall supersede any and all previous agreement/s entered into by and between Us and Yourself in relation to GO fixed phone line and/or GO television services. Furthermore, a new twenty-four (24) month Term indicated in clause 2(b) shall commence on the Commencement Date.

11. We acknowledge that in the case of You subscribing to The Bundle through telesales You may terminate The Bundle in accordance with the provisions as laid down in the Distance Selling Regulations, without incurring any penalty charges.

12. We reserve the right to amend these terms and conditions at any time, provided that We shall give You a thirty (30) days’ written notice prior to such amendments taking effect. Should You not wish to accept the proposed amendments, You must, within thirty (30) days of having been so notified, inform Us of such non-acceptance. For the sake of clarity, such notification of non-acceptance on Your part shall be deemed to constitute a termination of The Agreement in terms of clause of 6 above in which event, the penalty charges therein stipulated shall not become applicable. Failure on your part to notify Us in writing within the stipulated time period of such non-acceptance will constitute an irrevocable acceptance of any such amendments for the duration of this agreement.

13. This Agreement and all matters relating to it shall be governed, construed and take effect in accordance with the laws of Malta and the Parties hereby submit to the exclusive jurisdiction of the Maltese Courts.

14. This Agreement has been drafted in the English language and the English text shall be regarded as the authoritative text. If this Agreement is translated into any other language, any ambiguity or disagreement that may arise shall be resolved by reference to the English text.

Duo Pack Silver – Phone & TV

 1. This Bundle Service Agreement (hereinafter referred to as “The Agreement”) is being entered into by GO p.l.c, (C22334), being the operator of the brand ‘GO’, duly authorized to act in representation of its subsidiary and affiliate companies members of the GO Group (hereinafter referred to as “We” / “Us”/ “Our”).  The Bundle (as specified in clause 3 below) is subject to the following terms and conditions (“The Bundle Service Terms and Conditions”), The Agreement entered into between Us and the Registered Residential Subscriber (hereinafter referred to as “You” / “Yourself” / “Your”) indicated therein for the provision of The Bundle, as well as the standard terms and conditions of each individual service making up The Bundle. In the event of any difference or conflict between The Bundle Service Terms and Conditions and the standard terms and conditions of each individual service making up The Bundle, The Bundle Service Terms and Conditions shall prevail.

2. By entering into The Agreement for the provision of The Bundle, You are hereby irrevocably:
a. Consenting for data to be shared between Us and all the subsidiaries of the Group.
b. Committing to a minimum period of twenty-four (24) consecutive months (Term) from the date of the last of the following services to be installed (i) Talk Anytime post-paid fixed phone line service (ii) GO television service subscription to Silver or above (Commencement Date). Should You already be subscribed to both services the Term shall commence from The Agreement date.
c. Committing to both installing/retaining the (i) GO Talk Anytime post-paid fixed phone line service, (ii) GO television service subscription to Silver or above, at Residential (non-commercial) Premises owned by Yourself as indicated in The Agreement within thirty (30) days from date of request of The Bundle.

3. This Bundle entitles You to all of the following benefits:
a. Up to two (2) free set-top boxes/ Conditional Access Modules (CAMs) in accordance with clause 4 and/or 5 below.
b. Free installation of the GO television service on up to two (2) set-top boxes/ CAMs. For the avoidance of doubt, the free GO television installation will be provided at the Residential Premises indicated in the Agreement

4. If You are an existing GO television subscriber, and have already benefitted from a set-top box/CAM offer under a previous offer, You would be entitled to the free use of an additional set-top box/CAM when upgrading to The Bundle, and committing to all terms and conditions of The Bundle and provided that the total number of set- top boxes/CAMs provided for Your use as part of The Bundle or any other offer is not more than two (2). For the avoidance of doubt a new twenty-four (24) month contract will commence.

5. You acknowledge and agree that any free set-top boxes/ CAMs You may be entitled to under The Bundle Terms and Conditions will only be issued whilst The Bundle is still being offered to the public.  For the avoidance of doubt, You acknowledge and agree that any set-top boxes/ CAMs being offered in terms of The Bundle is being provided to You free of charge, but is and shall at all times remain Our property, and that the set-top boxes/ CAMs including the network access cards & remote controls shall be returned to Us upon termination of this Agreement. In default, or should the equipment be returned damaged or faulty resulting from but not limited to misuse, mishandling, any wilful damage, connection to unsuitable supply power, surges, lightening, tampering or service by unauthorised personnel, You will be liable to pay to Us the applicable penalty charges as stipulated in the Schedule of Charges.  Such charge shall be paid directly to Us.

6. Should You terminate The Bundle and/or any of the services as described in clause 2 (b) prior to the lapse of the twenty-four (24) month obligatory period, a one-time charge of sixty-four euro and ninety-nine euro cents (€64.99) for each set-top box/ CAM and fifty euro (€50) for the television installation that has been provided to You by Us in terms of this or any other offer will be levied.

7. For the avoidance of doubt, in the event that You terminate The Bundle as per clause 6 above but choose to retain any of the services offered by Us, You agree that the retained services shall be charged at the standard rates applicable at the time and will be governed by the applicable terms & conditions.

8. The Bundle is applicable only where the television service and fixed phone line service can be reached by Us. Should one of the services not be available, We will inform You in writing of the options available and the respective charges that will come into force within thirty (30) days of having been so notified.

9. The Bundle is applicable only where Your Residential Premises is reached by full DTTV coverage.  At Our discretion, a free booster to improve signal level to Our requirement may be provided at no cost for the duration of The Bundle. Replacements to any damaged booster after date of installation will be provided by Us against the applicable charges as per Schedule of Charges.

10. The Agreement, of which The Bundle Terms and Conditions constitute an integral part, shall supersede any and all previous agreement/s entered into by and between Us and Yourself in relation to GO fixed phone line and/or GO television services.   Furthermore, a new twenty-four (24) month Term indicated in clause 2(b) shall commence on the Commencement Date.

11. We acknowledge that in the case of You subscribing to The Bundle through telesales You may terminate The Bundle in accordance with the provisions as laid down in the Distance Selling Regulations, without incurring any penalty charges.

12. We reserve the right to amend these terms and conditions at any time, provided that We shall give You a thirty (30) days’ written notice prior to such amendments taking effect. Should You not wish to accept the proposed amendments, You must, within thirty (30) days of having been so notified, inform Us of such non-acceptance. For the sake of clarity, such notification of non-acceptance on Your part shall be deemed to constitute a termination of The Agreement in terms of clause of 6 above in which event, the penalty charges therein stipulated shall not become applicable. Failure on Your part to notify Us in writing within the stipulated time period of such non-acceptance will constitute an irrevocable acceptance of any such amendments for the duration of this agreement.

13. This Agreement and all matters relating to it shall be governed, construed and take effect in accordance with the laws of Malta and the Parties hereby submit to the exclusive jurisdiction of the Maltese Courts.

14. This Agreement has been drafted in the English language and the English text shall be regarded as the authoritative text. If this Agreement is translated into any other language, any ambiguity or disagreement that may arise shall be resolved by reference to the English text.

Limitless Duo Pack

Limitless Duo Pack – Phone & Internet (“The Bundle”) Service Agreement made available to GO subscribers

 

1.      The Bundle Service Agreement (hereinafter referred to as “The Agreement”) is being entered into by GO p.l.c, (C22334), being the operator of the brand ‘GO’, duly authorized to act in representation of its subsidiary and affiliate companies members of the GO Group (hereinafter referred to as “We” / “Us”/ “Our”). The Bundle (as specified in clause 2 below) is subject to the following terms and conditions (“The Bundle Service Terms and Conditions”), The Agreement entered into between Us and the Registered Residential Subscriber (hereinafter referred to as “You” / “Yourself” / “Your”) indicated therein for the provision of The Bundle, as well as any applicable terms and conditions, including the standard terms and conditions of each individual service making up The Bundle.  In the event of any difference or conflict between The Bundle Service Terms and Conditions and any applicable terms and conditions, including the standard terms and conditions of each individual service making up The Bundle, The Bundle Service Terms and Conditions shall prevail.

2.      The Bundle entitles You to all of the following services:

a.      GO Talk Anytime fixed phone line service.

b.     Up to 15Mbps GO fixed Internet service subject to the speed your line can attain.

 

3.      If You are a new GO fixed phone line customer, The Bundle entitles You to free installation of the GO fixed phone line service indicated in clause 2(a) above. For the avoidance of doubt, the free fixed phone line installation will be provided at the Residential Premises indicated in The Agreement.

 

4.      If You are an existing GO fixed phone line customer and at time of subscription to The Bundle, You require a transfer of Your current fixed phone line, The Bundle entitles You to free one-time transfer charges. For the avoidance of doubt, the fixed phone line must be transferred to the Residential Premises indicated in The Agreement.

5.      If You are a new GO fixed internet customer, The Bundle entitles You to free use of modem. GO fixed internet service is provided on a self-install basis. Should You request a GO installation the applicable fees as stipulated in the Schedule of Charges will apply. Should any other equipment be required, the cost of any such additions shall be borne by You.

6.      The Bundle as described in clause 2 will be charged at the rate of twenty euros (€20) per month and shall come into force from the date when the last of the services specified in clause 2(a), 2(b) above would have been activated at the Registered Premises as indicated in The Agreement. For the avoidance of doubt, any applicable usage charge shall commence from the date of the activation of the particular service.

7.    The Bundle charge of twenty euros (€20) per month is applicable when The Bundle and any applicable usage and/or add-on charges are paid by Direct Debit. In cases where You do not pay via Direct Debit, then You will be required to pay the charge of twenty two euros (€22) per month for The Bundle.

8.    E-Billing is the default method for billing purposes of The Bundle. You are required to supply GO with a valid email address where notifications will be sent inter alia informing You that a bill has been issued and any other information. It is your responsibility to inform Us of any change in Your email address. Should You prefer to opt for a printed bill sent by post to Your billing address, You will be charged an additional two euros (€2) per month.

 

9.    By entering into The Agreement for the provision of The Bundle, You are hereby irrevocably:

a.  Committing to a minimum term of twenty-four (24) consecutive months (hereinafter referred to as “Term”) from the date (hereinafter referred to as “Commencement Date”) of the last of the following services to be activated (i) GO Talk Anytime fixed phone line service (ii) GO fixed internet service subscription of up to 15Mbps or above.

b.   Committing to installing both the (i) GO Talk Anytime fixed phone line service, (ii) GO fixed internet service subscription of up to 15Mbps or above, at Residential (non-commercial) Premises owned by Yourself as indicated in The Agreement within thirty (30) days from date of request of The Bundle.

10.    You also agree and consent that Your personal data, traffic data and communications data relating to Your use of the Service will be retained and processed in line with the applicable data protection and retention legislation and that We may disclose any of this:

a.    among the group companies forming part of the GO group;

b.   Our sub-contractors or agents;

c.    between Us and other third parties including other authorised electronic communications providers and operators, Content providers, market research operators, and credit agencies.  You acknowledge that such sharing of data is necessary for the purpose of providing better value and services in particular on the electronic communications services or other services as might be provided by Us as well as for fraud prevention, debts and credit referencing and to protect Our legitimate interests, those of Our parent company, Our subsidiaries and other electronic communications operators and third parties. We commit to preserve all Your rights as data subject at all times;

d.   if required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process, enforce the terms of the Agreement, respond to claims that any use of the Services violates the rights of third-parties, or otherwise to protect the rights, property or personal safety of the GO group, its directors, employees, users and the general public.

11.    You acknowledge and agree that the modem being offered in terms of The Bundle is being provided to You free of charge, but is and shall at all times remain Our property, and that the modem shall be returned to Us upon termination of The Bundle. In default, or should the equipment be returned damaged or faulty resulting from but not limited to misuse, mishandling, wilful damage by liquids, connection to unsuitable supply power, surges, lightning, tampering or service by unauthorised personnel, You will be liable to pay to Us the sum of fifty euro  (€50.00). Such charge shall be paid directly to Us.

12.  You warrant and bind Yourself to pay, a one-time charge of seventy-five euro (€75.00) should You terminate The Bundle and/or any of the services as described in clause 2 (a) and (b) prior to the lapse of the twenty-four (24) month minimum term.

13.  Unless The Agreement is earlier terminated, on the expiry of the Term or any subsequent renewed Term, subject that the Bundle would still be commercially marketed at the time on the same terms and conditions, The Agreement will be automatically renewed for further  twenty-four (24) month periods.  Should You not wish to renew The Bundle, You must notify Us in writing at least fifteen (15) days prior to the expiry of the Term or any subsequent renewed Term.

14.    For the avoidance of doubt, in the event that You terminate or do not renew The Bundle as per clause 12 and clause 13 respectively but choose to retain any of the services offered by Us, You agree that the retained services shall be charged at the standard rates applicable at the time and will be governed by the applicable terms and conditions.

15.    The Bundle is applicable only where the fixed phone line service and fixed internet service can be reached by the GO network. Should one of the services not be available, We will inform You in writing of the options available to You and the respective charges that would be applicable.  Unless You inform us in writing of Your intention not to remain subscribed to the service that can be provided within five (5) days of Our notification in terms of clause 15, it shall be deemed that You consent to remain subscribed to the individual service concerned in accordance to the applicable terms and conditions and agree to pay the relative charges connected therewith.

16.    Once all Bundle services as indicated in clause 2 have been activated, The Agreement, of which The Bundle Service Terms and Conditions constitute an integral part, shall supersede any and all previous agreement/s entered into by and between Us and Yourself in relation to GO fixed phone line and/or GO fixed internet services.

17.    All charges related to the service including Equipment charges will be billed according to the billing period depending on your Agreement with Us.

18.    We acknowledge that in the case of You subscribing to The Bundle through telesales You may terminate The Bundle in accordance with the provisions as laid down in the Distance Selling Regulations, without incurring any penalty charges.

19.    We reserve the right to terminate The Agreement in the event of non-payment, any deliberate abuse and/or misuse of the services subject matter of The Agreement, or any other breach of the applicable terms and conditions or of law.

20.    We reserve the right to amend these Bundle service terms and conditions at any time, provided that We shall give You a thirty (30) days’ written notice prior to such amendments taking effect. Should You not wish to accept the proposed amendments, You must, within thirty (30) days of having been so notified, inform Us of such non-acceptance. For the sake of clarity, such notification of non-acceptance on Your part shall be deemed to constitute a termination of The Agreement in terms of clause 12 above in which event, the penalty charges therein stipulated shall not become applicable. Failure on the part of Yourself to notify Us in writing within the stipulated time period of such non-acceptance will constitute an irrevocable acceptance of any such amendments for the duration of The Agreement.

21.    These Bundle service terms and conditions and all matters relating to it shall be governed, construed and take effect in accordance with the laws of Malta and the parties hereby submit to the exclusive jurisdiction of the Courts in Malta.

22.    These Bundle service terms and conditions have been drafted in the English language and the English text shall be regarded as the authoritative text. If these Bundle terms and conditions are translated into any other language, any ambiguity or disagreement that may arise shall be resolved by reference to the English text.

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