These terms and conditions were last updated on the 3^rd of March 2022.

Contract Summary

This contract summary provides the main elements of this service offer as required by EU law. It helps to make a comparison between service offers. Complete information about the service is provided in other documents.

Services

GO Freedom Plans are post-paid mobile telephony plans offered on a subscription basis. End-users may opt for various Freedom Plans which come bundled with data ranging from 5GB to Unlimited. Furthermore, end-users may also purchase monthly call and SMS add-ons. In line with our fair usage policy, we may limit the volume of data allowance whilst roaming in EU Zone 1. Further information on monthly access fees and allowances is indicated in the ‘Price’ segment below.

Speeds of the internet service and remedies

Mobile data speeds for the GO Freedom plans are subject to the type of device and network coverage quality. The mobile network can deliver an approximate maximum download internet speed of 210Mbps and approximate upload speed of 50Mbps when using 4G+ technology. We will endeavor to provide you with a consistent and fault-free service, however we acknowledge that this may not always be possible. If you encounter a fault or a problem with our service, you should inform us and we will look into it. If, upon further investigation you are still not satisfied with the outcome, you may contact the Malta Communications Authority (MCA), Valletta Waterfront, Valletta, or in any other office they may hold at the time.

Price

Duration, renewal and termination
Subscription service available on a 24-month agreement or month-on-month basis with a minimum 3 month term. Opting for a 24-month agreement will make you eligible for the agreement discount in 1.A. A penalty shall apply upon disconnection or early termination of the agreement or upon migration to another tariff plan with a lower monthly access fee. The penalty applicable is:

• €200/€100 or the remaining tariff, whichever is the lowest for disconnections, terminations or migrations during the first/second year of the agreement.
• Terminate the Unlimited Calls and SMS Add-On before the lapse of the agreement GO reserves the right to charge a one-time early termination fee of €50.00.
• You can add one or both of the Optional Add-Ons during the agreement period without incurring any penalties or having to restart a new agreement term.

Features for end-users with disabilities
All our Freedom plans are compatible with all devices including devices specifically designed for end-users with disabilities. If further help is required please contact us on 8007 2121.

A. Your Agreement

1.      These terms and conditions form an integral part of Your Agreement for the provision of Service with Us, together with the following terms and conditions (together with any other documents referred therein), where applicable:

1. The Application Form
2. The Special Offer Terms and Conditions
3. The Bundled Plan Terms and Conditions
4. The Tariff Plan Terms and Conditions and/or Schedule of Charges
5. The End User License Agreement (EULA)
6. The Product Terms and Conditions
7. The General Terms & Conditions

2.      The Tariff applicable to Your Agreement is specified in the Application Form or through other means by which You have applied for the Service.  We reserve the right to stop, suspend, amend or otherwise alter this Tariff Plan, the applicable charges and any benefits derived through it, as well as these terms and conditions, in accordance with applicable laws.

3.      We reserve the right to stop, suspend, amend or otherwise alter this Tariff Plan, the applicable charges and any benefits derived through it as well as these and any other applicable terms and conditions, in accordance with applicable laws.

4.      If in the reasonable opinion of GO, Your Usage of the Tariff is excessive, we may ask You to moderate this Usage. If after we have informed You to moderate Usage, You fail to do so, we reserve the right to suspend or terminate Your tariff or migrate You to another tariff plan. Furthermore, we reserve the right to suspend or terminate Your Tariff if You abuse of the Tariff and/or Use in in a way which is not intended.

B. The Tariff

1.      The Freedom Plan (the ‘Tariff’ or ‘Tariffs’ or ‘Tariff Plans’) is a Pay Monthly mobile service provided by Us. You subscribe to this Tariff by signing an Agreement with Us.

2.      This Tariffs are regulated by these terms and conditions. By subscribing to these Tariffs You are agreeing to all of these terms and conditions found in the Agreement. If You do not agree to any of these terms and conditions, You should not subscribe to these Tariffs.

3.      These Tariffs became effective as from 10^th March 2021.

4.      These Tariffs consist of one the following monthly data bundle;

5.      If You terminate the Unlimited Calls and SMS Add-On (4.b.i) before the lapse of the agreement GO reserves the right to charge a one-time early termination fee of €50.00.

6.      You can add one or both of the Optional Add-Ons in 4.b during the agreement period without incurring any penalties or having to restart a new agreement term.

7.      If You subscribe to a 24 month agreement, You will be eligible for an ‘Agreement Discount’ as indicated in B.4.a.

8.      The monthly fee is paid in advance. For the first month, it will be charged on a pro-rata basis and included in the following month’s bill. For the first month, all bundles will be allocated on a pro-rata basis.

9.      At the start of the month, all monthly bundles are reset and any remaining balance in the previous month’s bundles is lost.

10.     You may query the remaining balance of the bundles include in Your Tariff as applicable, by sending an SMS to 16415 free of charge. You will receive the information through an SMS.

11.      The benefits included in this Tariff and Optional Add-Ons are decremented as follows:

• Calls will be deducted on a per minute basis
• SMS will be deducted per SMS
• Mobile data will be deducted in chunks of 1KB

12.      If You keep on Using Your mobile data beyond the data allowances of Your Tariff, any local and Zone 1 roaming Usage will be charged on a per 500MB basis as per up to a total pay per Use data Usage of 20GB. Thereafter, a pay per Use rate of 10c/MB will be charged.

13.      Any activity made towards premium-rated or other special numbers is specifically excluded from the bundles and consequently will not be deducted from the bundles specified. These will be charge separately and will be included in Your bill.

14.      If you choose not to opt for the optional bundles containing minutes and SMS or if you exceed them, the following pay per use rates will apply;

C. Roaming

1.      The EU Roaming benefits provided with this Tariff Plan are subject to the Fair Use Policy in line with the EU Regulations as explained in clause G.9 of the Mobile Product Terms and Conditions

2.      Since we rely on our roaming partners to provide Us with roaming information, there may be some delay in receiving information related to Usage You made while roaming.

3.      The standard roaming rates apply for roaming outside the EU (Zone 1). The rates are specified in our website.

4.      Unless otherwise stated, all International Activity and Roaming, especially Maritime and Inflight Roaming, is charged at the international and roaming rates found on Our Website. These will be charged subsequently and separately and included in Your bill.

5.      Any roaming data Usage in Zone 1 over and above any bundle included in these Tariff Plans, has an automatic €50 cap. Upon connecting to a roaming data Usage, You will be notified via SMS that Your mobile data will be stopped upon reaching €50. You will also be informed that You can Opt-out of this capping by sending OPTOUT to 50700295. This will set all Your future roaming data Usage as unlimited and without capping and You will be charged:

1. The standard data pay per Use rate until another €50 worth of Usage.
2. Thereafter, a charge of 10c/MB will apply.
3.  To make sure that future roaming data Usage would be capped again at €50 You should send OPTIN to 50700295 at Your discretion.

6.      Any roaming data pay per Use Usage in any other country worldwide other than Zone 1, has an automatic €50 cap. Upon connecting to a roaming data service and upon reaching €40 of roaming data Usage, You will be notified via SMS that Your mobile data will be stopped upon reaching €50. You will also be informed that You can Opt-out of this capping by sending OPTOUT to 50700295. This will set all Your future roaming data Usage as unlimited and without capping. To make sure that future roaming data Usage would be capped again at €50 You should send OPTIN to 50700295 at Your discretion.

D. Explanation of Charges

1.      Unless otherwise stated:

1. All charges and discounts quoted in this Tariff are inclusive of VAT and exclusive of Excise Tax and billed on a monthly basis.
2. These Tariffs are by default e-billing tariffs. This means that You will receive Your bill through electronic means by Using our e-billing functionality and to supply Us with a valid e-mail address where we may notify You when Your bill is available as well as send You other relevant information. Should the email address You provided become inactive or invalid, and the emails we send to this email bounce back, we retain the right to change Your billing option to Printed Bill and You will be charged the relative charges as per table in clause D.2.
3. All charges applicable and reference to EU (Zone 1) in this document applies; to the list of countries in Zone 1 in our roaming service information on our website and also to EEA countries

2.      Administrative Charges

F. Disconnections, Migrations and Penalties

1.      A penalty shall apply upon disconnection or termination or upon migration to another tariff plan with a lower monthly access fee (prior to the expiration of Your Agreement). The penalty applicable is;

1. €200 or the remaining tariff, whichever is the lowest for disconnections, terminations or migrations during the first year of the agreement.
2. €100 or the remaining tariff, whichever is the lowest for disconnections, terminations or migrations during the second year of the agreement.

G. Minimum Term

1.      These Tariffs have a minimum term of three (3) months.

2.      If You terminate the Agreement during the minimum term, or if the Agreement is terminated by Us for any reason attributable to You (including non or late payment of amounts due), You will be billed an early termination fee quoted in E.1. This applies also if You downgrade Your Service before the minimum term expires.

3.      If You terminate the Agreement during the term of the Agreement Discount, You will be charged the penalty fees as specified in E.1.